Google 
jeff rey
Julie Bartlett
"The process was a bit delayed and communication was an issue at times but that is COVID and creative accommodations were made as needed. Everyone we interacted with from the showroom to the delivery were friendly and knowledgeable."
5 years ago
Google review
Francois Jubinville
"Great product! We love our hot tub! We would have appreciated a better line of communication in regards to delivery; specially during the pandemic."
5 years ago
Google review
ahmad kafil
"I was looking for a part for my Jacuzzi J325 2015 hot tub , I went to the burlington store and the sales lady ( Julian ) very nice sales person directed me to the online platform to order the part , this was last week . I tried the online platform and send them an email but no respond , I went again today and tried to order it directly from Jacuzzi shop but..." Read more
5 years ago
Google review
Nathan Johnson
"they are great people to work with. They made a lot of concessions for us & when the model we wanted to buy was sold but not updated they got us the same model with a different colour but upgraded our cover & dropped the price. I recommend anybody looking to buy a hot tub that they go talk to John! He will look after you both before & long after it's insta..." Read more
5 years ago
Google review
Bill Hudson
"Fast ,friendly service"
5 years ago
Google review
Jim Canning
"Very knowledgeable"
5 years ago
Google review
Mitch Champagne
"I have owned a Jacuzzi Hot Tub for over 7 years. I took advantage of the Jacuzzi for Life program and am very happy with the performance of the tub. As well, I have been very happy with the service that I've received from everyone including the in store staff all the way through to the maintenance technicians. I would recommend Jacuzzi Burlington to any..." Read more
5 years ago
Google review
Mike Lewis
"Put a call in on Friday and someone was at my place in the pouring rain to fix my issue."
5 years ago
Google review
Itay Shenkman
"very good service, amazing product"
5 years ago
Google review
Steve Macdonald
"This store is good, better then the Ancaster location. The company as a whole is a little lacking in some areas, almost like they are teetering on collapse at any moment."
6 years ago
Google review
Anita VanDerHoeven
"Very knowledgeable staff."
6 years ago
Google review
Robin Paisley
"Knowledgeable staff with a service first attitude. They are always available to help provide advice. We've had our hot tub for several years now and still make a point of seeing them for all of our supplies. They will be our first call when we need a new one."
6 years ago
Google review
Lorraine Bartolucci
"Great and fast service."
6 years ago
Google review
Brian Hurst
"Good service, the staff is very knowledgeable."
6 years ago
Google review
Ray Mohammed
"Friendly staff, always helpful and very knowledgeable on hot tub maintenance."
6 years ago
Google review
Brenda M
"Thanks to Michael Kitchen and his team for reaching out to me regarding my issues. My problems have now been rectified and resolved. I am pleased to know that Jacuzzi has personnel that are willing to take the time to listen to their consumers and sincerely help in any way that they can! I am loving my hot tub and feel confident going forward with any futur..." Read more
6 years ago
Google review
M M
"Always helpful and knowledgeable staff to support our maintenance supplies. We have a Nordic spa that has experienced chronic LED light issues since new. Our Jacuzzi store has been helpful but issue is still not resolved after multiple attempts at service over past 12-18 months. It appears to be a larger Nordic issue but would still like manufacturer or s..." Read more
6 years ago
Google review
Andrew Finn
"Whitby Jacuzzi store provided me with excellent service. The staff was informed professional and helpful. The product is excellent. I just purchased my second hot tub"
6 years ago
Google review
mark derro
"Staff are pleasant and professional..."
6 years ago
Google review
Paul Tibbett
"Friendly staff, good product selection, located conveniently in Whitby."
6 years ago
Google review
Kent Harding
"The service is great. Well stocked and a wide variety of after care products. Particularly enjoy the various aromatic spa salts they offer."
6 years ago
Google review
George Votruba
"Friendly, knowledgeable staff..stayed behind closing hours to accommodate us. We had to order a service call and staff was accommodating and helpful..Great SELECTION of products."
6 years ago
Google review
mary ann barnes
"We had a bit of a curfluffle in the beginning. We had chosen a tub at the Burlington location, preferred a different colour that came from the Ancaster store. We thought we’d be getting the same tub, same features as the the one we’d placed the order for in Burlington. Tub arrived was installed, set up perfectly. Electricians were outstanding. Never did find..." Read more
6 years ago
Google review
Dave Harrison
"Staff were friendly and helpful."
6 years ago
Google review
"Great sauna. Easy to assemble."
5 years ago