Payan Pools Reviews & Testimonials

4.3 (102)

Reviews: 102


5
81%
4
0%
3
1%
2
3%
1
15%

81% of customers would recommend Payan Pools

Kim H.

Kim H. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"This is unfortunate to write. My husband and I hired Payan pools about a year after moving in to our new home. We were very happy with their monthly service, and when it came time to do some upgrades to our pool, we hired Payan without hesitation. There were a few bumps along the way with the transaction--the owner, Javier, only gave me verbal estimates. We..." Read more

7 years ago

Rebecca W.

Rebecca W. star-alt star-alt star-alt star-alt star-alt

Mt Vernon, WA

"The service I have received from Payan Pools has been flawless.  For months i dragged my feet on getting a pool service because I didn't think they were worth the money.  Then my pool turned into a swamp and Payan pools had to come fix it.  Their head maintenance man came out, got everything in working order, and then explained to me that he could keep doing..." Read more

7 years ago

Joe Caliguri

Joe Caliguri star-alt star-alt star-alt star-alt star-alt

"Best pool Company in San Diego hands down. They offer a family type environment and are always on top of the work they provide. The owner and managers will work with you and help you with anything you need ."

7 years ago

Google review

Carol C.

Carol C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"UPDATE:  I have now discontinued Payan Pool Service.The quality of their work has gone down very significantly since I started using them 2.5 yrs ago.The weekly 'service' now consists of a 5 min "splash and dash" while the service tech is on his phone the entire time (5 min max) he is at my house.NO check of equipment,NO brushing of t..." Read more

8 years ago

Carol C.

Carol C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"UPDATE: I have now discontinued Payan Pool Service. The quality of their work has gone down very significantly since I started using them 2.5 yrs ago. The weekly 'service' now consists of a 5 min "splash and dash" while the service tech is on his phone the entire time (5 min max) he is at my house. NO check of equipment, NO brushing of tile (like it specifi..." Read more

8 years ago

kris booze

kris booze star-alt star-alt star-alt star-alt star-alt

"Best pool company in San Diego!"

8 years ago

Google review

Jaime Hernandez

Jaime Hernandez star-alt star-alt star-alt star-alt star-alt

"We have been using Payan Pools for about 3 years now, and are so impressed not just by the service, but the money saving items they have recommended. Between the energy saving pump, and the leak diagnosis (that we would have never seen)), Payan has helped us reduce our pool maintenance cost by about $75 a month, we really appreciate the help. I would strong..." Read more

8 years ago

Google review

C N.

C N. star-alt star-alt star-alt star-alt star-alt

Poway, CA

"Payanpool Service recently acid washed my spa  and cleaned the heater.  They were the only service to suggest cleaning the copper staining out of my pool by just cleaning the spa and then if happy acid wash the pool, so as not to waste money  or perform a service that may not work.   Great idea, and it worked, the spa looks great.  The heater was completely..." Read more

8 years ago

Jack A.

Jack A. star-alt star-alt star-alt star-alt star-alt

Santee, CA

"I called Payan pool service on a Monday afternoon and I spoke with Erick in service. I told him that my pump was not pumping the water however the motor was running. I thought maybe i needed a new pump and I was willing to step up for a new one. Bummer just before Christmas. Erick recomened that they send a repair technician out to take a look at my equiptme..." Read more

9 years ago

Tim L.

Tim L. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"Horrible service! I had a Pentair salt chlorinator go bad and Pentair used Payan for the repair/warranty service and they were terrible. Tech came out initially on a Wednesday and confirmed the unit was bad and said they'd be back on Monday after receiving the replacement unit from Pentair, never heard from them again. I called Pentair a week later after not..." Read more

9 years ago

Tim L. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"Horrible service! I had a Pentair salt chlorinator go bad and Pentair used Payan for the repair/warranty service and they were terrible. Tech came out initially on a Wednesday and confirmed the unit was bad and said they'd be back on Monday after receiving the replacement unit from Pentair, never heard from them again. I called Pentair a week later after not..." Read more

9 years ago

Scott H.

Scott H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I hired Payan pools to service our pool. I have been very pleased with the weekly service. The folks I have talked to have been pleasant. Here is the trouble, we have a pool light that needs fixing. I requested a quote from them to take care of it. They came out and took a look and gave me an acceptable price for the work. I wanted it done right away. Then t..." Read more

9 years ago

Scott H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I hired Payan pools to service our pool. I have been very pleased with the weekly service. The folks I have talked to have been pleasant. Here is the trouble, we have a pool light that needs fixing. I requested a quote from them to take care of it. They came out and took a look and gave me an acceptable price for the work. I wanted it done right away. Then t..." Read more

9 years ago

Jeremy H.

Jeremy H. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"We've been using Payan Pools for 2-3 years, for pool service.  We hired them based on their good reputation.  Things started out well, but in the last year we started seeing different technicians at our house every month or two.  Then, we began to notice several pieces of our equipment had stopped working, and nobody from Payan had notified us.  Our pool sta..." Read more

10 years ago

Jeremy H. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"We've been using Payan Pools for 2-3 years, for pool service. We hired them based on their good reputation. Things started out well, but in the last year we started seeing different technicians at our house every month or two. Then, we began to notice several pieces of our equipment had stopped working, and nobody from Payan had notified us. Our pool sta..." Read more

10 years ago

Gary S.

Gary S. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"I had contacted them via telephone and received a quote on a repair / part that was needed for my pool / spa heater.....they arrived 50 minutes early and my repair bill was less then the quote!! Fast repair and no issues!! This is the way to do business!!"

10 years ago

Gary S.

Gary S. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"I had contacted them via telephone and received a quote on a repair / part that was needed for my pool / spa heater.....they arrived 50 minutes early and my repair bill was less then the quote!! Fast repair and no issues!! This is the way to do business!!"

10 years ago

Jaime H.

Jaime H. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Payan Pools approached us to add in an energy saving pool pump to our system. We have been so impressed with the service. They ended up charging us $200 less that they quoted us, delivered the pump right on time, they left our pool pump area better than before, and best of all the new pump is super quiet. We are so impressed that are going to start doing our..." Read more

10 years ago

Mike P.

Mike P. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After 8 years of using Payan, I can't think of one time where I've been dissatisfied.  Consistently a great company - both service and people!"

10 years ago

Bruce W.

Bruce W. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"I was introduced to Javier Payan many years ago, and was impressed from the moment we shook hands.  Very honest, respectful and considerate.  As time has progressed, I have met several of his employees, all of which seem to carry Javier's philosophy as well.  From the office staff to the techs in the field, this is a first class operation."

10 years ago

Conspicuous C.

Conspicuous C. star-alt star-alt star-alt star-alt star-alt

Lake Forest, CA

"Payan is the service that people in the pool industry go to maintain their own pools.  That's all you need to know."

11 years ago

Conspicuous C.

Conspicuous C. star-alt star-alt star-alt star-alt star-alt

Lake Forest, CA

"Payan is the service that people in the pool industry go to maintain their own pools. That's all you need to know."

11 years ago

Clanch C.

Clanch C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Payan Pool Service installed and new salt cell and then later a new Jandy E pump and controller. They came in under the estimate and the work was perfect. Gram the pool tech was the best I have ever seen,  I have sent them to friends of mine who have pools all are very happy"

11 years ago

Clanch C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Payan Pool Service installed and new salt cell and then later a new Jandy E pump and controller. They came in under the estimate and the work was perfect. Gram the pool tech was the best I have ever seen, I have sent them to friends of mine who have pools all are very happy"

11 years ago

D T.

D T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I normally like to do my own pool maintenance, but occassionally I need help.  It's also hard to find a reliable, professional, and knowledgable pool service company that goes beyond just trying to sell you stuff and services you don't need.I've used Payan twice.  Both times I had a great experience.  The techs were courteous and professional.  They..." Read more

12 years ago