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Erik Zhang
Portia
"I had a great initial meeting with PSS when I first considered moving to New Zealand in late 2016. I was impressed by the promise of careful personal service by a family owned firm. Following my father's death in South Africa and some stressful times in London I arranged my move for March 2018. Most of my goods were well packed and arrived intact although a..." Read more
6 years ago
Rahil Talwar
"Although the shipping service was satisfactory, they try to make their money wherever they can. I was asked by PSS to value my belongings and pay insurance premium on that amount. Reluctantly, I valued my TV and monitors for GBP 500. When we received our TV at destination, the screen was shattered. I contacted PSS and they offered me GBP 40. It was amusing a..." Read more
7 years ago
Dave
"Disappointing, a good quoting process but failed in the execution. A very rushed packing day, due to the distance the packers had to travel and this was reflected in the quality of packing evident when we unpacked. Brown paper is not sufficient to package white goods and they were damaged. We were told that we would receive all of the contents of our full c..." Read more
7 years ago
Catherine Pickering
"After being recommended PSS as a reliable company unfortunately our experience has been less than stellar. Communication has been average at times and poor at others. We had to chase them on the day of removal to get anybody to turn up at our house and then when they did after multiple phone calls it was with an understaffed team without the proper packing e..." Read more
7 years ago
Lex Ford
"I have used PSS for international removals 3 times. Twice for home removals (using their packing services both times) and once for a client’s office relocation. Times one and two were faultless. This time has been a disaster from beginning to end. I don’t know if they’ve changed management, ownership etc but it’s been appalling. The packers were whining and..." Read more
7 years ago
Hazel Gray
"This company was extremely helpful up until I paid them the estimate. At that point, I felt like I was managing their team. The emails became infrequent, calls were not responded to despite assurances they would be. On the pick up day, the packers didn't arrived with enough crates for the items. They told me it would be a bad idea for them to take the items..." Read more
7 years ago
Ian H
"There was some initial confusion and trouble getting a delivery date off them. However, one of their staff stepped up to the plate and took over our case and all went relatively well including improved communications until actual delivery. The so called delivery person dumped our boxes at the side of the road on a 'pallet' at my mother-in-law’s house in Cro..." Read more
7 years ago
"Not very happy with how the company handled my delayed baggage as I was quoted 4-12 weeks shipment time but in the end it was close to 18-20 weeks before my bags arrived to Sydney. Would not recommend if you are looking for a timely shipment."
6 years ago