Endorsal 
Google 
Emma Jeffrey
Phil
"After writing a previous review about the shocking service, we were advised to contact customer service and Anne Forman who would look in to it. She wrote two email and we have not heard back in a month. No resolution. Absolutely disgusting to pretend to help"
a year ago
gar spaceman
"Terrible packing, with mislabelled boxes. they lost over 100 vinyl records of mine and part of a bed. Totally washed their hands of it once our possessions were delivered in New Zealand. Took ages with replies once we were out of the UK. ALSO word of warning: They use Basil Fry & Co as default insurers. AVOID them at all costs, as they will not pay out the..." Read more
a year ago
Paul Stanaway
"Extremely poor service at every stage. 1- Poor response to initial enquiry results in mixed up emails and charging resulting in me having to phone them three times to resolve. 2- The boxes that were ordered (in order to pack properly) arrived late and were incorrect. I had to supply my own boxes at this point as it was too late to do anything else. 3- Requi..." Read more
a year ago
Anne
"I shipped several boxes of extremely sentimental value plus a large antique decorative mirror from the UK to Australia in November. I wrapped everything in bubble wrap and packed the boxes as per the instructions. Things did not get off to a good start with the collection taking two attempts. Having picked the boxes up and all being clearly marked fragile th..." Read more
a year ago
Ian Davies
"After using PSS International Removals for my move from Chester, UK to Malta I would not recommend this company at all. A terrible, terrible service which started as soon as the deposit was paid. The only positive from this experience was a very nice Australian gentleman who came to our house to take stock of what was being moved. However, upon receipt o..." Read more
a year ago
Jacquie Hewitt
"Having used PSS 15 years ago & being very impressed with the service provided on our emigration I never questioned using them to transport two small furnature items & one small box of extreamly sentimental value. How wrong I was, everything was good until delivery from UK to Australia only to find them only wrapped in one layer of brown paper- no bubble wrap..." Read more
a year ago
Gulaser Aslan
"AVOID PSS!!! I have so badly been let down by PSS, I had to write something here, hoping that other families will not go through what we have. They have ruined our move and caused so much stress at a time which was supposed to be the most exciting time of our lives. To top it up, we never ever received an honest apology neither from the useless “account mana..." Read more
a year ago
Phil
"Do not use if you want all your things to arrive. Very poor communication, get you in with a good price but then hold your packages hostage with more fees once they arrive. Also they made up an invoice for us that we had to pay but they didn’t actually have all our boxes and had lost one. No real follow up afterwards"
a year ago
Nic
"Check out the 140+ 1-star reviews on this platform alone for PSS and you'll read all you need to know: 1. They charged me multiple hidden costs. 2. They took my money then simply handed over to DHL and washed their hands of any responsibility for my freight. 3. My boxes all packed exactly as per instructions showed up so broken my possessions were literally..." Read more
a year ago
Laura
"HIDDEN FEES I shipped my stuff from the UK to Australia in November. Was told it would take 12 weeks - it was delayed in port of orgin and told to pay more. Now it's April and I have heard from another random company saying I need to pay more fees but NO PROOF of these fees and PPS have been NO HELP AT ALL. Terrible customer service and cannot beleive they e..." Read more
a year ago
Susan
"My experience started well but did not end well. -Was quoted 9-12 weeks, ended up taking 20 weeks. Lots of misplaced blame on US customs, but the shipping to clearing customs only took ~8 weeks of the 20. -Their US partner, specifically dispatch, was not responsive to emails or phone calls. For every 5ish calls/emails, I received approx 1 reply. Generally..." Read more
a year ago
Dan
"PLEASE DO NOT USE THIS COMPANY Despite a helpful and friendly survey and quoting service, since payment was made they have been truly awful. Costs already double from £5000 to £9000+ and no sign of our belongings. Random invoices sent without explanation for £500+ and then £900+ 3rd party company to pack, total chaos and stress with men arguing. Inefficient..." Read more
a year ago
M R
"Wish I could upload pictures of the damage! I have been very dissapointed with the quality of service from PSS and the customer service. I think this is directed at the Bristol office but I am not sure. I was shipping a couple of boxes from UK to Dubai and one of the boxes arrived looking like some had tried their best to destroy it. I have attached some pic..." Read more
a year ago
Jack L
"Full story below. In short - save yourself, money, energy, effort, heartbreak and time wasted fighting with this company. Not professional movers. Movers arrived late and boasting a hangover! arguing amongst them about who had done the most work, they caused extensive damage in the house which needed redecorating, extensive damage to my belongings in the mov..." Read more
a year ago
Trevor Cassie
"No communication for months once items collected. When finally tracked someone down we got told this person was out of office (After nealy 6 weeks). Once back we got informed that 2 of our bags had been lost. Surprisingly the 2 with all our valuables in them (stolen, me thinks). Again no ncominucation for months trying to resolve. Finally shipped, Asked for..." Read more
a year ago
A Ez Alex
"You been warned Stay away from this company Double their prices and delay and hold shipment to make you pay more They cannot even produce evidence to support the doubling of price"
a year ago
Lisa Webb
"Delivery man from PSS stole my watch from my house during a delivery. Worst company ever and most upsetting experience. It was my wedding present. I am still waiting for insurance on my broken goods too. Awful people and terrible company. AVOID!"
a year ago
Stephen Kennedy
"I am not sure our experience could have been much worse. It started out well - friendly surveyor came round to do an appraisal of volume of our contents, the contact with the office to arrange a time went ok. On positive side - the packers themselves packed items carefully and items they packed arrived safely, even fragile items. However, cutting a long and..." Read more
a year ago
A Ez Alex
"Demanding extra money to nearly double the quote Ransoms your good Very unprofessional Avoid"
a year ago
ZP
"1. Very aggressive and pushy. 2. Incompetence around insurance (Laura C., if you don't know a technical term, don't argue with the person using it. Find out what the term means first. Cause guess what, the insurance provider said the same thing I did... You know like maybe I know what I'm talking about because it relates to my profession...) 3. Generally r..." Read more
a year ago
Renata
"If your experience is anything like ours, expect frustration and to pay double what is quoted (and paid in advance) and receive your goods months and months after the estimate. We were wrongly advised by PSS in respect of the customs form required, which led to our possessions having to go in to chargeable storage for almost 5 months in the UK, once the cust..." Read more
a year ago
Evaine Ladwa
"Pss 382447 PSS used DPD to collect my boxes and they lost my precious belongings. They do not even have the professionalism to do a proper investigation of the missing boxes nor provide timely updates."
a year ago
CW
"Have used them several times, and each time the service gets a little worse. The most recent occasion has taken 4 months and still not resolved. The have misplaced my items and took weeks to find them. Were no upfront about their charging, at each stage hitting me with another bill, and now they have misplaced my deposit and payment, which was done in Aug 22..." Read more
a year ago
Chris Hawkins
"Oh what a suprise 4 months after my items left uk and paying the original quote .. Had emails asking for increased prices.. So paid 2 others now ship is like 4 weeks away they asking for even more I can only say never use this company I am having the worst experience ever."
a year ago
"I would have given zero stars if that was an option. Collected my items prematurely, then charged storage costs, lost 6 of our bags, shipped 3 incorrectly, now is refusing to release the rest of out stuff until we pay for the bags we didn't want shipped in the first place. Haven't had a response in weeks. Absolutely atrocious customer service when I have..." Read more
a year ago