Endorsal 
Google Martin Wesley
IONA DUBIENIEC
"We paid PSS to deliver our precious things within three months, it took 6. The box we did receive late had been repacked and somethings were missing from this. I know it was repacked as it was a totally different box and not my writing. We were told one box was lost, it took a lot of effort to get only £75 out of them. I suspect damage may have occured as w..." Read more
5 months ago
Candace Bagley
"We moved from the UK to the US in November 2023, and PSS Removals used packers who crushed our things as they packed them- metal light fixtures were bent, they folded a foam standing mat and broke it to pack it, they dragged a workout machine and scraped the leather and wood all up, packed the dishes so they were all together and half the set broke. It was s..." Read more
8 months ago
Hannah Butler
"The move was fine for the most part. However, I specifically asked them if they could move saxophones, and they said they had lots of experience. When the saxophones eventually arrived they were wrapped in a thin layer of paper which is in no way good enough. Saxophones are very fragile and need to be packed carefully before shipping. Everything else was fin..." Read more
10 months ago
Leo Morgenstern
"Avoid at all costs. Can’t give them one star because at least my packages arrived (although weeks late), but this company is a disaster at every step along the way. I was told my price was an “estimate” and they would weigh and measure the packages after delivery. That never occurred, and I never received a new invoice. They got my delivery address wrong on..." Read more
a year ago
SE
"Really poor communication and customer service- I contacted 3 different staff members via email and never heard a reply from all 3 after their first email back to me. Then when I finally realised email was not the way to go I called to arrange box delivery and collection. My initial contact was good and I had delivery of the boxes in a few days. But after..." Read more
a year ago
Choi Ping Lin
"Good experience"
2 years ago
Jay Fitzsimmons
"They smashed my most valuable possession, charged me a fortune to insure It knowing I packed it my self and then refused to payout. The damage looked very much like it was none deliberately."
2 years ago
Unimpressed in NZ
"I shipped a dining room table (among other items) with PSS and it has arrived, late, with two broken legs. I've asked for a refund on the cost of 'packing' as, the way the table was packed (wrapped in brown paper) was not adequate protection clearly. (Surprise, surprise..) It looks like something heavy might have been placed atop the legs, while it was on it..." Read more
2 years ago
adrian sayles
"PSS International shipped our possessions from Eng to NZ but several boxes went missing and some items were damaged. Re the missing items, it took me 3 months of chasing PSS for them to confirm that their 'warehouse search' was complete and I could finally pursue my insurance claim with their recommended broker - Removal Claims Service - who I am also now ha..." Read more
2 years ago
Caitlin Price
"Very poor communication from start to finish. Extra charges and significant delays were incurred that PSS provided no warning of, I wasn't provided with updates throughout the process without continuously asking. No advice was given throughout the process to assist in decisions made. Overall I feel like a lot of more transparency in the process would have be..." Read more
2 years ago
Luc
"Great service from PSS up until the point our packed up belongings were in their care. Before our consignment had even left the UK, one of the six items was unable to be located. We were not informed of this, instead we found out ourselves through the tracking provided and had to chase up PSS for updates on a search - which ultimately ended in a confirmation..." Read more
2 years ago
Ana M
"These two stars are for the guys that came to pack all my belongings, they were good and did an excellent job. After that all my stuff went into storage for two months. When I requested that my things were shipped to Spain, as booked, the extra charges started. First, I was overcharged for the storage, took various emails to rectify this, then PSS had to cha..." Read more
3 years ago
Brandon Florence
"We left the UK on 8th October 2021, PSS removals came around on 6th October to box & pick up our things. The two-man team were great, very friendly and eager to get the job done. They swiftly packaged out items in just over 3 hours. Today is 01 March 2022, we still do not have our household items / clothing / furniture / memories. I've been reading other..." Read more
3 years ago
London to Manhattan New York
"Beware of "gotcha" pricing tactics. We moved from London to Manhattan. On arrival in New York, we were advised that there would be an additional "shuttle charge" to use a smaller vehicle to deliver to the building, because there was not space for a shipping container at the building. We complained, and they asserted that as they did not know the specific del..." Read more
3 years ago
TM
"I am using Swiftrelo removal in HK to move my shipment to UK. And PSS removal is their partner in UK. Honestly, the crew moved my shipment to my house is very good, they would take good care on each items and put them down carefully. However, I am disappointed about their response, when I found that my shipment arrived to port, I need to call them and push..." Read more
4 years ago
Nic
"It started off great. Initially service and communication was good then it started to decline once they arrived to pick up our household furniture as we were emigrating from the UK to Canada. After damaging our door when removing furniture (these things happen) we heard nothing back about paying for the repairs despite our emails. They were also supposed to..." Read more
4 years ago
Dominic
"Having recently had some belongings shipped from London to New Zealand I have been unable to determine the value add of PSS. Upon receiving a relatively expensive quote, misleading delivery time frame (quoted 3-5 days and still waiting 3 weeks later) and arranging pick up, I have since dealt directly with the shipping company itself (DHL) who have made the p..." Read more
4 years ago
Freddy
"we relocated from the UK to USA using PSS. The initial contact and quoting was great and after receiving a competitive quote, we booked our move. Communications became a little more stunted when we moved to our dedicated relocation agent, but things moved along. On the day of the move, the packers came from a mixture of local companies and Pickfords who also..." Read more
5 years ago
Paul Cross
"Absolutely useless company. Lets ignore the 4 months it has now taken to get my boxes from London to Sydney; and assume rough seas has stopped any boats getting out - the excuse they have been giving me. I would give a 1 star but they always seem so fake when you read them. Let me start from the beginning; *. happy to quote and take your money - they have..." Read more
5 years ago
Paul Mulligan
"Originally started out fine then dreadful service. We have been trying to get packaging delivered for shipping since October 2019. We have paid money. I just called up from Australia and spoke to a rude guy, then I was put through to a manager in another area who was helpful. Still waiting to hear the outcome."
5 years ago
Gaurav Aggarwal
"We moved our household from London, UK to California, US. The packers were quite fast and good. We were kept informed about the shipment progress via email and when goods first arrived in California and then nearer to our destination. However, there was disappointment during unpacking. Quite a few items were broken. Furniture and other household items. We t..." Read more
5 years ago
Erik Zhang
"Not very happy with how the company handled my delayed baggage as I was quoted 4-12 weeks shipment time but in the end it was close to 18-20 weeks before my bags arrived to Sydney. Would not recommend if you are looking for a timely shipment."
5 years ago
Portia
"I had a great initial meeting with PSS when I first considered moving to New Zealand in late 2016. I was impressed by the promise of careful personal service by a family owned firm. Following my father's death in South Africa and some stressful times in London I arranged my move for March 2018. Most of my goods were well packed and arrived intact although a..." Read more
6 years ago
Rahil Talwar
"Although the shipping service was satisfactory, they try to make their money wherever they can. I was asked by PSS to value my belongings and pay insurance premium on that amount. Reluctantly, I valued my TV and monitors for GBP 500. When we received our TV at destination, the screen was shattered. I contacted PSS and they offered me GBP 40. It was amusing a..." Read more
6 years ago
"PSS provided good customer care to begin with and throughout the process of moving; however their primary role was to deliver my belongings undamaged. In large this was very much the case but equally I had several items stolen from my shipment and they failed to acknowledge or recompense this issue. Alongside this, a mattress that was in perfect condition ar..." Read more
3 months ago