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Choi Ping Lin
Jay Fitzsimmons
"They smashed my most valuable possession, charged me a fortune to insure It knowing I packed it my self and then refused to payout. The damage looked very much like it was none deliberately."
a year ago
Unimpressed in NZ
"I shipped a dining room table (among other items) with PSS and it has arrived, late, with two broken legs. I've asked for a refund on the cost of 'packing' as, the way the table was packed (wrapped in brown paper) was not adequate protection clearly. (Surprise, surprise..) It looks like something heavy might have been placed atop the legs, while it was on it..." Read more
a year ago
adrian sayles
"PSS International shipped our possessions from Eng to NZ but several boxes went missing and some items were damaged. Re the missing items, it took me 3 months of chasing PSS for them to confirm that their 'warehouse search' was complete and I could finally pursue my insurance claim with their recommended broker - Removal Claims Service - who I am also now ha..." Read more
a year ago
Caitlin Price
"Very poor communication from start to finish. Extra charges and significant delays were incurred that PSS provided no warning of, I wasn't provided with updates throughout the process without continuously asking. No advice was given throughout the process to assist in decisions made. Overall I feel like a lot of more transparency in the process would have be..." Read more
2 years ago
Luc
"Great service from PSS up until the point our packed up belongings were in their care. Before our consignment had even left the UK, one of the six items was unable to be located. We were not informed of this, instead we found out ourselves through the tracking provided and had to chase up PSS for updates on a search - which ultimately ended in a confirmation..." Read more
2 years ago
Ana M
"These two stars are for the guys that came to pack all my belongings, they were good and did an excellent job. After that all my stuff went into storage for two months. When I requested that my things were shipped to Spain, as booked, the extra charges started. First, I was overcharged for the storage, took various emails to rectify this, then PSS had to cha..." Read more
2 years ago
Brandon Florence
"We left the UK on 8th October 2021, PSS removals came around on 6th October to box & pick up our things. The two-man team were great, very friendly and eager to get the job done. They swiftly packaged out items in just over 3 hours. Today is 01 March 2022, we still do not have our household items / clothing / furniture / memories. I've been reading other..." Read more
2 years ago
London to Manhattan New York
"Beware of "gotcha" pricing tactics. We moved from London to Manhattan. On arrival in New York, we were advised that there would be an additional "shuttle charge" to use a smaller vehicle to deliver to the building, because there was not space for a shipping container at the building. We complained, and they asserted that as they did not know the specific del..." Read more
3 years ago
TM
"I am using Swiftrelo removal in HK to move my shipment to UK. And PSS removal is their partner in UK. Honestly, the crew moved my shipment to my house is very good, they would take good care on each items and put them down carefully. However, I am disappointed about their response, when I found that my shipment arrived to port, I need to call them and push..." Read more
3 years ago
Nic
"It started off great. Initially service and communication was good then it started to decline once they arrived to pick up our household furniture as we were emigrating from the UK to Canada. After damaging our door when removing furniture (these things happen) we heard nothing back about paying for the repairs despite our emails. They were also supposed to..." Read more
4 years ago
Dominic
"Having recently had some belongings shipped from London to New Zealand I have been unable to determine the value add of PSS. Upon receiving a relatively expensive quote, misleading delivery time frame (quoted 3-5 days and still waiting 3 weeks later) and arranging pick up, I have since dealt directly with the shipping company itself (DHL) who have made the p..." Read more
4 years ago
Freddy
"we relocated from the UK to USA using PSS. The initial contact and quoting was great and after receiving a competitive quote, we booked our move. Communications became a little more stunted when we moved to our dedicated relocation agent, but things moved along. On the day of the move, the packers came from a mixture of local companies and Pickfords who also..." Read more
4 years ago
Paul Cross
"Absolutely useless company. Lets ignore the 4 months it has now taken to get my boxes from London to Sydney; and assume rough seas has stopped any boats getting out - the excuse they have been giving me. I would give a 1 star but they always seem so fake when you read them. Let me start from the beginning; *. happy to quote and take your money - they have..." Read more
4 years ago
Paul Mulligan
"Originally started out fine then dreadful service. We have been trying to get packaging delivered for shipping since October 2019. We have paid money. I just called up from Australia and spoke to a rude guy, then I was put through to a manager in another area who was helpful. Still waiting to hear the outcome."
4 years ago
Gaurav Aggarwal
"We moved our household from London, UK to California, US. The packers were quite fast and good. We were kept informed about the shipment progress via email and when goods first arrived in California and then nearer to our destination. However, there was disappointment during unpacking. Quite a few items were broken. Furniture and other household items. We t..." Read more
5 years ago
Erik Zhang
"Not very happy with how the company handled my delayed baggage as I was quoted 4-12 weeks shipment time but in the end it was close to 18-20 weeks before my bags arrived to Sydney. Would not recommend if you are looking for a timely shipment."
5 years ago
Portia
"I had a great initial meeting with PSS when I first considered moving to New Zealand in late 2016. I was impressed by the promise of careful personal service by a family owned firm. Following my father's death in South Africa and some stressful times in London I arranged my move for March 2018. Most of my goods were well packed and arrived intact although a..." Read more
5 years ago
Rahil Talwar
"Although the shipping service was satisfactory, they try to make their money wherever they can. I was asked by PSS to value my belongings and pay insurance premium on that amount. Reluctantly, I valued my TV and monitors for GBP 500. When we received our TV at destination, the screen was shattered. I contacted PSS and they offered me GBP 40. It was amusing a..." Read more
5 years ago
Dave
"Disappointing, a good quoting process but failed in the execution. A very rushed packing day, due to the distance the packers had to travel and this was reflected in the quality of packing evident when we unpacked. Brown paper is not sufficient to package white goods and they were damaged. We were told that we would receive all of the contents of our full c..." Read more
5 years ago
Catherine Pickering
"After being recommended PSS as a reliable company unfortunately our experience has been less than stellar. Communication has been average at times and poor at others. We had to chase them on the day of removal to get anybody to turn up at our house and then when they did after multiple phone calls it was with an understaffed team without the proper packing e..." Read more
5 years ago
Lex Ford
"I have used PSS for international removals 3 times. Twice for home removals (using their packing services both times) and once for a client’s office relocation. Times one and two were faultless. This time has been a disaster from beginning to end. I don’t know if they’ve changed management, ownership etc but it’s been appalling. The packers were whining and..." Read more
5 years ago
Hazel Gray
"This company was extremely helpful up until I paid them the estimate. At that point, I felt like I was managing their team. The emails became infrequent, calls were not responded to despite assurances they would be. On the pick up day, the packers didn't arrived with enough crates for the items. They told me it would be a bad idea for them to take the items..." Read more
5 years ago
Ian H
"There was some initial confusion and trouble getting a delivery date off them. However, one of their staff stepped up to the plate and took over our case and all went relatively well including improved communications until actual delivery. The so called delivery person dumped our boxes at the side of the road on a 'pallet' at my mother-in-law’s house in Cro..." Read more
6 years ago
"Good experience"
a year ago