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Jae W.
Mountain View, CA
Jae W.
Mountain View, CA
"Seemed like a great place to buy a couch. I picked out swatches and a custom design. Received an email with dimensions and emailed some requested photos of my entryway. Then I never got a response. I tried calling the store and the alternative number on my design email. No answer and no messages were accepted from that line. After about a month I finally rec..." Read more
a year ago
Chuchel A.
Morgan Hill, CA
"We purchased the item last November 2022 but the item qgiven to us is defective the cabinet door is not match with the other door we ask for assistance in the store to help us they just lwt us wait until now april always telling us the door will arrive soon Not good products we will never buy again"
a year ago
Chuchel A.
Morgan Hill, CA
"We purchased the item last November 2022 but the item qgiven to us is defective the cabinet door is not match with the other door we ask for assistance in the store to help us they just lwt us wait until now april always telling us the door will arrive soon Not good products we will never buy again"
a year ago
Tran P.
Milpitas, CA
"We came in looking for a dining table/chair set. We sat at one of the dining table that we were interested in. We asked a worker for the price as there was no price tag, very weird some items had price tags and some didn't. He never came back to let us know the price. We then walked to another dining table. We didn't know the display table was on sale; anoth..." Read more
a year ago
Jerry B.
Las Vegas, NV
"This place is horrible when it comes to personnel. I exchange a one for one item and they did a full cedit just to credit it once more. The woman at the counter was about as helpful as a rock."
2 years ago
Jerry B.
Las Vegas, NV
"This place is horrible when it comes to personnel. I exchange a one for one item and they did a full cedit just to credit it once more. The woman at the counter was about as helpful as a rock."
2 years ago
H S.
Milpitas, CA
"We were the only ones on a Monday afternoon.. there were about 4-5 people in the store, all on their laptops.. no one greeted us, were reluctant to help and in general didn't seem to care. Furniture in store was limited, maybe they are more into selling customized stuff."
3 years ago
H S.
Milpitas, CA
"We were the only ones on a Monday afternoon.. there were about 4-5 people in the store, all on their laptops.. no one greeted us, were reluctant to help and in general didn't seem to care. Furniture in store was limited, maybe they are more into selling customized stuff."
3 years ago
Archana R.
San Jose, CA
"Called a week ago and was told to email them. Their auto-response email said they will respond within 24 hours. It's been exactly 1 week since I emailed them and so far, no response. Why offer email if you aren't going to respond?"
3 years ago
Karen C.
San Jose, CA
"Very limited items and although I was the only person in the store, staff was not at all eager to assist me or answer questions and made me feel like I was unimportant."
3 years ago
Jessica A.
Cupertino, CA
"I purchased a custom couch from What A Room back in 2016. After only a year, it started to squeak when sitting on it and felt like the springs were already bad. Fast forward another year - now when you just walked by the couch it would creak. Unacceptable.I called the company and told them that we aren't satisfied with the frame and comfort level as..." Read more
5 years ago
Anupama L.
Santa Clara, CA
"This is the first time we have ever gotten custom sofa done and I was a little bit nervous about getting something done which is not exactly store carries. Daniel convinced me that he would do a great job and not to worry. Although the first delivery of sofa did not match up to the expectation and $4000 I paid. The fabric on the sofa was not well aligned, th..." Read more
6 years ago
Ya-yun C.
Cupertino, CA
"We bought a sofa and six chairs at this store. The sales promised us to deliver on time, but it turned out to be a ridiculous 5-month wait. We contacted the store, showing up in person almost every two weeks, but always they said the chairs were back-ordered and gave us another irresponsible date of arrival. We were also refused to get the full refund, even..." Read more
6 years ago
Danny R.
Gilroy, CA
"Avoid this place at ALL costs. I've had my furniture for a little over 6 months and the quality just flat out sucks. I've literally have had tons of people tell me my sectional is the most uncomfortable sectional they have ever sat on. Not to mention the locks that is supposed to keep the sectional together have come undone now 4X. BTW I Paid..." Read more
7 years ago
Grace H.
Mountain View, CA
"Everything is changed since last experience! I got my sofa few years ago and the experience with what a room actually was pretty good. Recently I went to their store in new location (I guess their business is getting bigger now) to look for a book shelf and other furniture. When I arrived, I saw Daniel and another lady were in the store. Not sure if they we..." Read more
7 years ago
Shannon C.
San Jose, CA
"Horrible service. In fact, no service at all. One person was working the whole store and she completely ignored everyone who came in. I waited for and hour to be helped before giving up and leaving."
8 years ago
Boh B.
San Jose, CA
"In short, this place owner and workers are liars and they will bring you something different and worse than the sofas in their display. Do not trust the other reviews on yelp, I suspect they are all fake. And this is what happened with them in details. Initially I was going to give them a 4 star review for the customization options of the sofas and for the p..." Read more
9 years ago
Steven M.
Livermore, CA
"Was planning to buy here and furnish my new condo with living room and dinning room furniture, however, this did not happen based on the poor customer service and lack of interest from both Daniel and Victor. I could understand possibly a bad day but I was there two different times and was either ignored while they assisted others who came in after my arriv..." Read more
9 years ago
I Q.
San Diego, CA
"Based on yelp feedback, I thought this would be a great place to get a bed. It was not. I visited this place. The pictures are not descriptive of the location. The store is actually very small. Most beds you see in the pictures are from the catalog, but are not present on the location. I also found the price to be a bit more expensive than the other stores..." Read more
10 years ago
Tom L.
San Leandro, CA
"i would give a 0 star rating if i could. This place is one of the worst to go to if you're looking for furniture that u need. For those reviewers who gave this 5 starts. I want to know how can you commit your purchase without looking at the real stuff. Please enlighten me. This deadpan little Asian sale dude was so rude...i mean common sense if you actually..." Read more
10 years ago
Jay Y.
San Francisco, CA
"Ken was extremely helpful in the beginning of the sales process but once he sold the furniture to us he refused to return any of our calls about a defect in the bed frame that we purchased. He assured that he would return and replace the damaged product but never returned! Also when he arrived to set up the furniture he was by himself and made me help him..." Read more
15 years ago
Ms. T L.
Daly City, CA
"If I could give zero stars I would. I was just like the rest of the reviewers here at first, thinking that Ken was a great guy... but, after I purchased a bedroom set from him, Ken never returned my calls/emails. In the beginning, he was very helpful and responsive always following up with me to see if I was ready to buy, but when I started having problems w..." Read more
15 years ago
"Seemed like a great place to buy a couch. I picked out swatches and a custom design. Received an email with dimensions and emailed some requested photos of my entryway. Then I never got a response. I tried calling the store and the alternative number on my design email. No answer and no messages were accepted from that line. After about a month I finally rec..." Read more
a year ago