Google Samuel Lloyd
Robert
"Over 50% of the reviews are 1 star… That’s all you need to know. Two mortgages I had going through at the same time both missed their deadlines for getting complete. Completely incompetent and unable to communicate. Their phone system is beyond laughable. They don’t even have a system which holds you in a queue. You literally just hear a ringing tone for..." Read more
4 years ago
Lesley Clark
"Would give 0 stars if that were an option. Absolutely appalling company with no customer service skills. Remortgage arranged in March, contacted by Aberdein Considine to advise they were emailing paperwork to me that day. Needless to say paperwork was not sent to me. I spent over 3 weeks attempting to contact them. Once paperwork finally received, completed..." Read more
4 years ago
Kath Webster
"Omg this same experience, missed the remortgage date, had to pay more. That’s what happened to us, they are the most incompetent company I have ever had the misfortune to work with. Hours of my life that I won’t get back, hanging on the phone for hours waiting to speak to someone to eventually been put through to an answer machine. Leave a message we will ge..." Read more
4 years ago
Deb Marie
"As with so many other reviews, this is by far the worst company I’ve ever had to deal with. We wanted to complete our mortgage today, and have been telling AC this since March. It is IMPOSSIBLE to contact them - they don’t reply to emails and the phone lines just ring out. Needless to say, our mortgage has not completed and we will now be paying the SVR..." Read more
4 years ago
Dr Kylie Murray
"I completed my home purchase in just 4 weeks from making the offer to they keys in my hand. The Stonehaven branch were brilliant and really responsive. My solicitor appreciated my total lack of common sense and was really approachable and friendly. Using them again now on further property purchase and they've been great again."
4 years ago
Martynas Asmantas
"SHOCKING SERVICE ! Missed re-mortgage date by 2 months. Impossible to get hold off. Spend hours on the phone and only twice in over 3 months got hold of. Been fed with promises and not a single call back. Had to escalate with lender. AVOID !"
4 years ago
David Logan
"Absolutely useless. Missed remortgage date. Had the wrong property on their system for the remortgage. Didn’t request the redemption from existing lender. Truly truly AWFUL experience and sadly it’s still ongoing."
4 years ago
Melanie Wills
"Appalling. Simple remortgage to NatWest, they were instructed on this in April, I completed paperwork straight away and sent multiple emails asking for an update every few weeks - barely got responses and the phone lines go unanswered. They had a completion date for 1st July which they have missed so I will now be rolling on to the SVR on my existing mortgag..." Read more
4 years ago
Anon
"HORRIFIC SERVICE. Wouldn't use again if someone paid me to! Paperwork indecipherable with no guidance, helpline suppled just rang out for a whole week, spoke to a manager on the phone finally asking for help and she was so angry, rude and patronising. I am currently making a formal complaint about the entire experience."
4 years ago
Warwickshire
"If your mortgage lender offers you this company to do the legals DONT USE THEM! Totally incompetent. Cost me over £200 because they got the completion date wrong. I had to constantly chase them, waiting in 30 minute telephone queues. When I raised a complaint in early May 2022, I heard nothing and it’s now 27th June. Appalling company that ont deserve a lice..." Read more
4 years ago
Josh Carbis
"Chloe was very professional and helpful. 5/5"
4 years ago
Google review
Sultan
"Natwest appointed Aberdein Considine to carry out what I thought should have been a straight forward remortgage from my existing provider. Sent off the signed documents late March and completed the transfer of the mortgage 3 months later. Never received any confirmation of receipt of signed documents, email responses never addressed all my queries, unable to..." Read more
4 years ago
Carolann Whalley
"Horrific service , Has to be the worst customer service ever experienced from a solicitors , The level of communication ZERO , I will be making a formal complaint for compensation they have caused unnecessary stress time and money ."
4 years ago
Mville
"First time property selling and buying, so little unsure and unexperienced. Decided to use AC service as financial advice, sale/purchase negotiators and legal team under 1 roof. I found Edinburgh based AC Elm Row branch staff very professional, informative, helpful, responding to enquiries as soon as possible and via agreed channels of communication. There w..." Read more
4 years ago
mags
"They are bast--ds never told me wife was transferring her half of our house to someone else not good practice I am reporting them to Law Society , they are not transparent don't use them , an honest solicitor would have contacted the joint owner"
4 years ago
KC Kaur
"Would give one star if possible. Remortgage. Would never answer the phone for weeks on end. Never respond to emails. Just try any of their remortgage numbers it will just ring endlessly"
4 years ago
Allan
"Used them for conveyancing only. Was pretty trouble-free. Did have to hassle them a bit to find out what was happening/not happening when radio-silence ensued. They did make a couple of errors which were rectified. Not really a fan of their secure messaging system - seems a bit over-the-top. Agree with contact issues - phoning never seemed to work but,..." Read more
4 years ago
robert fraser
"I've used the services of Aberdein Considine twice this year for buying and selling and I found their service to be excellent, professional and executed in a timely manner. Both branches in Stonehaven and Aberdeen kept me up to date regularly and guided me through the processes and procedures of purchasing/selling property."
4 years ago
Jackie Quail
"Would highly recommend Aberdein Considine, from beginning to end they dealt with everything, fantastic communication keeping us up to date with the process and very professional."
4 years ago
Google review
Gavin MacGregor
"Many thanks to all at AC for their efficient and courteous support during the sometimes stressful process of buying and selling. Staff were always available to provide a highly acceptable level of service being approachable and helpful throughout - all borne out by a very satisfactory end result."
4 years ago
Google review
Mark Robertson
"Asked for redemption balance from mortgage provider, over 2 months ago - and we've still not completed on the transaction. Mortgage offer expires on 2 weeks, I cannot think what is taking so long. No update in 2 months, no communication. Extremely worried we won't complete."
4 years ago
Charles Spencer
"Just to say that at every stage of the sale of my mother's house, the staff at Aberdein Considine were helpful and efficient. Many thanks .."
4 years ago
Google review
Angela Paterson
"Avoid this company at all costs. They were appointed as to assist with our conveyancing via our mortgage lender. Lied to. Missed not 1 but 2 deadlines.....we had to get mortgage offer extended due to their incompetence. Then promised another date...which they also failed to meet....then didnt answer emails. Always losing paperwork....stating they had sent e..." Read more
4 years ago
Customer G
"Very helpful and professional company. Our solicitor was really approachable too."
4 years ago
"Like many reviewers, we too have unfortunately been appointed this disorganised, incopetent, and lackadaisical legal company with our remortgage. For months we have been reassured that everything is in order for our completion day only to be given excuses on the day at hand as to why it hasn't gone through. As I write this a few days later, we have been prov..." Read more
4 years ago