Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Yelp Reviews: 311


5
80%
4
5%
3
3%
2
4%
1
8%

85% of Yelp users would recommend Factory Direct Floor Store

  311 reviews
  4.5/5 average rating

Pamela L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Our experience with Factory Direct was excellent! The customer service inside the store was wonderful, the products were great and competively priced and the installers were awesome. Ben and his crew were courteous, clean, friendly and very competant at what they do. We had absolutely no complaints about our entire experience and would go with them again in..." Read more

12 years ago

Rod B. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Fantastic experience. Chris answered all our questions and came over on a day off to do measurements. The installation was done quickly and perfectly by Ben. On top of that the price was great as was the selection. I highly recommend."

12 years ago

Alison R.

Alison R. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"Just an amazing experience--I couldn't believe it. From the selection (we chose Cucamonga Bend, a laminate reclaimed pine) to installation (one week out from our purchase date), our experience couldn't have gone more smoothly. Price was $3K less than a local big box store, and the service perfect. Sales experience was great--Kristiana and Brian are really h..." Read more

12 years ago

Jon S.

Jon S. star-alt star-alt star-alt star-alt star-alt

Calgary, Canada

"The Good: The contractors were GREAT -- very friendly guys that did a great job and worked around our furniture. Prices seemed good compared to a few other places we checked out. They were able to complete the job very quickly The Bad: Communication with this flooring store was difficult. They were slow to return emails and phone calls. It became a pain whe..." Read more

12 years ago

Tina W.

Tina W. star-alt star-alt star-alt star-alt star-alt

Orange, CA

"Just got my floors installed and they look fantastic. We had a leak that damaged our previous floor and they were able to match it with the previous floor. I would definitely use them again!"

12 years ago

Sue M.

Sue M. star-alt star-alt star-alt star-alt star-alt

Poway, CA

"We just bought a house and NEEDED to rip the carpet out because the previous tenants that was renting the house had pets and they pissed all over the place! It was a shame cause the carpets were only 16 months old. Anyway, my husband did his research and found that FDFS had the best prices. We chose a few of our favorites online and when I went to the sto..." Read more

12 years ago

Dan K. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Wow, we just got our laminate floors done by Factory Direct and it came out beautiful. Not a single complaint at all. The price was affordable the people in the showroom were great and the installers were awesome. The installers ripped up the old tile and installed the laminate floors throughout our kitchen and dining room. Their attention to detail and..." Read more

12 years ago

Rusty E.

Rusty E. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Tommy and Zach were fantastic! Fast and great job! I was floored by how long Tommy said it would take him to install my floors. My only regret (and it's my own fault) was that I should've either put away belongings or covered them... to this day, still cleaning up dust. The crew did their best to clean up, but in the end it was my fault for leaving stuff..." Read more

12 years ago

Kira L.

Kira L. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We bought - and then promptly gutted - a new house and didn't want a stitch of carpet in the whole place. After looking extensively online, we stopped by several places on Miramar. What ultimately sold us on FDFS was their pricing (both on the materials and on install) and service (some places wanted $ just to come out and do a measure. Not here!) as well..." Read more

12 years ago

Samantha P.

Samantha P. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I love my new floor. I got the infused bamboo shoots. These People where so nice. They did a fantastic job, only took them a full day to do my whole living room. They kept were working non stop with no break and I kept asking them if they wanted water but they were fine. They did eat some of my cookies when they were done. ; ) Ive never had floors like..." Read more

12 years ago

Samantha P.

Samantha P. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I love my new floor. I got the infused bamboo shoots. These People where so nice. They did a fantastic job, only took them a full day to do my whole living room. They kept were working non stop with no break and I kept asking them if they wanted water but they were fine. They did eat some of my cookies when they were done. ; ) Ive never had floors like..." Read more

12 years ago

Keera B. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"My husband and I stumbled across Factory Direct Floor Store while exploring Miramar Rd's amaranthine of flooring stores. After speaking with Bryan and going back and forth between his store and another location on the strip, we settled on getting our 1800+ sq ft of flooring done with Bryan due entirely because of his character. Bryan and Kristiana were hone..." Read more

12 years ago

Keera B. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"My husband and I stumbled across Factory Direct Floor Store while exploring Miramar Rd's amaranthine of flooring stores. After speaking with Bryan and going back and forth between his store and another location on the strip, we settled on getting our 1800+ sq ft of flooring done with Bryan due entirely because of his character. Bryan and Kristiana were hone..." Read more

12 years ago

Heather H. star-alt star-alt star-alt star-alt star-alt

San Clemente, CA

"My floors look awesome thanks to Factory Direct Floor Store. Brian was very helpful in assisting me to pick out my color, I couldn't be happier with the Birch Pecan he suggested. The prices were the best that I found and quick shipping. Jim installed the wood for me and did an amazing job. It is very obvious that he takes great pride in his work. He is v..." Read more

13 years ago

Heather H. star-alt star-alt star-alt star-alt star-alt

San Clemente, CA

"My floors look awesome thanks to Factory Direct Floor Store. Brian was very helpful in assisting me to pick out my color, I couldn't be happier with the Birch Pecan he suggested. The prices were the best that I found and quick shipping. Jim installed the wood for me and did an amazing job. It is very obvious that he takes great pride in his work. He is v..." Read more

13 years ago

Corky B.

Corky B. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"The BEST place to buy your flooring in San Diego bar none. Bryan and Christiana are both friendly, helpful and their prices will meet or beat anyone out there. When I heard a competitor decided to flag all of their legitimate positive reviews here on Yelp I decided to take it upon myself to give an honest and fair review in support of their great shop. I..." Read more

13 years ago

Corky B.

Corky B. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"The BEST place to buy your flooring in San Diego bar none. Bryan and Christiana are both friendly, helpful and their prices will meet or beat anyone out there. When I heard a competitor decided to flag all of their legitimate positive reviews here on Yelp I decided to take it upon myself to give an honest and fair review in support of their great shop. I..." Read more

13 years ago

Dania M. star-alt star-alt star-alt star-alt star-alt

La Jolla, CA

"I interviewed a total of 5 flooring companies and Factory Direct Floor Store was the best price and had the best quality flooring, they had exactly the color of high gloss laminate wood I had been searching for. I first went into their shop and was greeted right away by Chris, one of the Store Managers and he was extremely helpful and very customer service o..." Read more

13 years ago

Dania M. star-alt star-alt star-alt star-alt star-alt

La Jolla, CA

"I interviewed a total of 5 flooring companies and Factory Direct Floor Store was the best price and had the best quality flooring, they had exactly the color of high gloss laminate wood I had been searching for. I first went into their shop and was greeted right away by Chris, one of the Store Managers and he was extremely helpful and very customer service o..." Read more

13 years ago

Sharon D. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We recently purchased a vacation home and needed wood flooring and carpet. The reviews we read about Factory Direct were all five star, so we decided to choose them for our project. They made everything so easy for us, and were courteous, and professional. The installers did an excellent job, and adhered to our timeline perfectly. We are pleased to add an..." Read more

13 years ago

Anony M.

Anony M. star-alt star-alt star-alt star-alt star-alt

Russellville, KY

"We are from Northern California, so this may help those of you that are hesitant to purchase a floor online and have it shipped. We had searched all of our local flooring stores in our area and looked online for the best price. We fell in love with the trucraft ark floors hickory mocha when we saw it at a local store but the price was not within our budg..." Read more

13 years ago

Sharon D. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We recently purchased a vacation home and needed wood flooring and carpet. The reviews we read about Factory Direct were all five star, so we decided to choose them for our project. They made everything so easy for us, and were courteous, and professional. The installers did an excellent job, and adhered to our timeline perfectly. We are pleased to add an..." Read more

13 years ago

Anony M.

Anony M. star-alt star-alt star-alt star-alt star-alt

Russellville, KY

"We are from Northern California, so this may help those of you that are hesitant to purchase a floor online and have it shipped. We had searched all of our local flooring stores in our area and looked online for the best price. We fell in love with the trucraft ark floors hickory mocha when we saw it at a local store but the price was not within our budg..." Read more

13 years ago

Lachelle M.

Lachelle M. star-alt star-alt star-alt star-alt star-alt

Chula Vista, CA

"After shopping online I decided to check this place out. Everything from start to checkout was smooth. I have been around the flooring business for over 20yrs and I can tell u that the last review about prices are wrong! They have great prices and great products. I could have order direct from the vendor but didn't want to deal with the freight charges, my w..." Read more

13 years ago

Lachelle M.

Lachelle M. star-alt star-alt star-alt star-alt star-alt

Chula Vista, CA

"After shopping online I decided to check this place out. Everything from start to checkout was smooth. I have been around the flooring business for over 20yrs and I can tell u that the last review about prices are wrong! They have great prices and great products. I could have order direct from the vendor but didn't want to deal with the freight charges, my w..." Read more

13 years ago