Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Yelp Reviews: 311


5
80%
4
5%
3
3%
2
4%
1
8%

85% of Yelp users would recommend Factory Direct Floor Store

  311 reviews
  4.5/5 average rating

Sandra D. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We decided to replace the builder's grade carpet on the 2 sets of stairs in our new townhome with vinyl flooring to match the main living space. My search for the specific product lead us to many retailers. We are really glad we chose Factory Direct Floor Store. They came out and measured our place and placed the order. The flooring arrived quickly and we we..." Read more

3 years ago

Sandra D. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We decided to replace the builder's grade carpet on the 2 sets of stairs in our new townhome with vinyl flooring to match the main living space. My search for the specific product lead us to many retailers. We are really glad we chose Factory Direct Floor Store. They came out and measured our place and placed the order. The flooring arrived quickly and we we..." Read more

3 years ago

Patti N.

Patti N. star-alt star-alt star-alt star-alt star-alt

Alpine, CA

"The prices are amazing and the service was great. There was a shortage of glue for laying wood floors. But they found me what I needed right away. Great customer service"

3 years ago

Patti N.

Patti N. star-alt star-alt star-alt star-alt star-alt

Alpine, CA

"The prices are amazing and the service was great. There was a shortage of glue for laying wood floors. But they found me what I needed right away. Great customer service"

3 years ago

Doca R. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"There was a misunderstanding with the scheduling and our project was delayed for a few days. But we are thankful that Jacob was able to find someone else last minute to do our flooring. Nestor was so pleasant to work with. He is so knowledgeable, professional, and an expert at what he does. We are so happy with his work and we love our new floors."

3 years ago

Doca R. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"There was a misunderstanding with the scheduling and our project was delayed for a few days. But we are thankful that Jacob was able to find someone else last minute to do our flooring. Nestor was so pleasant to work with. He is so knowledgeable, professional, and an expert at what he does. We are so happy with his work and we love our new floors."

3 years ago

Dan T.

Dan T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Shout out to Jacob who I met for the first time today. I visited this store to take a look at samples of a product line being used in a home that I'm buying. It's been difficult trying to decide which color and pattern in that line to use. Jacob was extremely patient in allowing me to see the various samples. Additionally, he patiently gave me his time and e..." Read more

4 years ago

Dan T.

Dan T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Shout out to Jacob who I met for the first time today. I visited this store to take a look at samples of a product line being used in a home that I'm buying. It's been difficult trying to decide which color and pattern in that line to use. Jacob was extremely patient in allowing me to see the various samples. Additionally, he patiently gave me his time and e..." Read more

4 years ago

Tony G.

Tony G. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"Thank you for the great service. Good communication and pleasant, professional installers. Seamless experience. Thank you!"

4 years ago

Sam S.

Sam S. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"Great service, nice selection and pleasantly knowledgeable staff. It made our project easier."

4 years ago

dorit Y. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"this is a great company. Service was perfect. They were on time daily. I changed the floor through the whole house and at the last minute decided to add the stairs. They accommodated my request and the job took an extra week to do that. During the whole project Brian the owner texted me regularly on the progress and we communicated through texting as I moved..." Read more

4 years ago

dorit Y. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"this is a great company. Service was perfect. They were on time daily. I changed the floor through the whole house and at the last minute decided to add the stairs. They accommodated my request and the job took an extra week to do that. During the whole project Brian the owner texted me regularly on the progress and we communicated through texting as I moved..." Read more

4 years ago

Sarah K. star-alt star-alt star-alt star-alt star-alt

Chula Vista, CA

"So I just got off the phone with Jacob from factory direct floor store, my god what a disappointment, they call me at 6 o'clock pm the day before installation, oh they forgot to include in the invoice for glue. If I'd known that in the quote they were $900 over the quote I got from Archwood Home design, I wouldn't have gone with them. Even worse Jacob cou..." Read more

4 years ago

Sarah K. star-alt star-alt star-alt star-alt star-alt

Chula Vista, CA

"So I just got off the phone with Jacob from factory direct floor store, my god what a disappointment, they call me at 6 o'clock pm the day before installation, oh they forgot to include in the invoice for glue. If I'd known that in the quote they were $900 over the quote I got from Archwood Home design, I wouldn't have gone with them. Even worse Jacob cou..." Read more

4 years ago

Ed E.

Ed E. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We purchased 2 different carpets for our entire house from Factory Direct. Selecting the right type of carpet can be confusing but Bryan helped us select carpets that were good quality and very durable. Two years later, we still love our carpet and it has worn extremely well. I highly recommend Factory Direct if you are looking for a quality carpet at a very..." Read more

4 years ago

Ed E.

Ed E. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We purchased 2 different carpets for our entire house from Factory Direct. Selecting the right type of carpet can be confusing but Bryan helped us select carpets that were good quality and very durable. Two years later, we still love our carpet and it has worn extremely well. I highly recommend Factory Direct if you are looking for a quality carpet at a very..." Read more

4 years ago

Lynne C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We just had FDFS install plank vinyl flooring in our home and it's amazing. This is the second time we've used this company as we were so pleased with the first job. The entire process went very smoothly from choosing the floor, getting the estimate and the installation. An abundance of praise for the installers Rafael, Diego and Carlos!!!!' They were outsta..." Read more

4 years ago

Lynne C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We just had FDFS install plank vinyl flooring in our home and it's amazing. This is the second time we've used this company as we were so pleased with the first job. The entire process went very smoothly from choosing the floor, getting the estimate and the installation. An abundance of praise for the installers Rafael, Diego and Carlos!!!!' They were outsta..." Read more

5 years ago

Grace D. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Bryan is amazing ! I was trying to match a 12 year old floor that had been discontinued. He took one look at it and could immediately name the original "manufacturer" / wholesaler, wood species, color and type. He told me who else manufactured out of the same foreign factory and had an identical product and how to track it down. He is a gent..." Read more

5 years ago

Grace D. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Bryan is amazing ! I was trying to match a 12 year old floor that had been discontinued. He took one look at it and could immediately name the original "manufacturer" / wholesaler, wood species, color and type. He told me who else manufactured out of the same foreign factory and had an identical product and how to track it down. He is a gent..." Read more

5 years ago

Chris B.

Chris B. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Great job and direction when trying to figure out what we wanted. Went on a Sunday and worked with a guy that only worked Sunday. I want to say Larry??? Regardless very helpful and good pricing!"

5 years ago

Chris B.

Chris B. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Great job and direction when trying to figure out what we wanted. Went on a Sunday and worked with a guy that only worked Sunday. I want to say Larry??? Regardless very helpful and good pricing!"

5 years ago

Ashley C.

Ashley C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I highly recommend Factory Direct Floor Store!  I am pretty particular and am very pleased with their work and communication.  We recently purchased a home and had two rooms with carpet that we knew would need to be replaced.  Waterproof vinyl laminate seemed like the best option, especially for a rental unit.  They have a great selection to choose from with..." Read more

5 years ago

Ashley C.

Ashley C. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I highly recommend Factory Direct Floor Store!  I am pretty particular and am very pleased with their work and communication.  We recently purchased a home and had two rooms with carpet that we knew would need to be replaced.  Waterproof vinyl laminate seemed like the best option, especially for a rental unit.  They have a great selection to choose from with..." Read more

5 years ago

Matt G.

Matt G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Great place to buy and install flooring. Bryan has been fantastic and we did our whole house with FDFS and couldn't have been happier. We continue to use them for smaller projects and they have been GREAT. Prices are exceptional."

5 years ago