Endorsal 
Yelp 
311 reviews
4.5/5 average rating
Neel P.
San Diego, CA
Vickie V.
Lakeside, CA
"Everyone at Factory Direct was awesome to work with. I went into the store having no idea as to what I was looking for and the staff helped me pick out a beautiful floor that fit into my budget and lifestyle. The installers did an amazing job transforming my dated carpet to an amazing wood look laminate. I would definitely recommend using Factory Direct and..." Read more
7 years ago
Raphael W.
San Diego, CA
"Changing my initial review from one to three stars. Once I was finally able to get in touch with a person who was responsive, things turned out well. They ended up installing our floor and did a nice job. ********************** Not sure about the actual quality of their work, but impossible to work with as they don't return any communication be that through..." Read more
7 years ago
Raphael W.
San Diego, CA
"Changing my initial review from one to three stars. Once I was finally able to get in touch with a person who was responsive, things turned out well. They ended up installing our floor and did a nice job. ********************** Not sure about the actual quality of their work, but impossible to work with as they don't return any communication be that through..." Read more
7 years ago
Les S.
Poway, CA
"Ken and his helper Stephen did a great job installing our hardwood floor. Ken was professional, conscientious and a great communicator of progress and tasks to be done. They showed up on time every day and were helpful in moving large furniture and coordinating with me on what needed to get done before they showed up the next day. Ken's philosophy ("insta..." Read more
8 years ago
Les S.
Poway, CA
"Ken and his helper Stephen did a great job installing our hardwood floor. Ken was professional, conscientious and a great communicator of progress and tasks to be done. They showed up on time every day and were helpful in moving large furniture and coordinating with me on what needed to get done before they showed up the next day. Ken's philosophy ("insta..." Read more
8 years ago
Michael W.
San Marcos, CA
"I searched local stores and on-line for a new floor product from Armstrong. Factory Direct beat all the local stores in price by over 20%. They also beat on-line ordering because there was no freight charge. I received the product in three days as promised with no hassle. Highly recommended."
8 years ago
Michael W.
San Marcos, CA
"I searched local stores and on-line for a new floor product from Armstrong. Factory Direct beat all the local stores in price by over 20%. They also beat on-line ordering because there was no freight charge. I received the product in three days as promised with no hassle. Highly recommended."
8 years ago
Lon M.
Poway, CA
"I ordered 7 buckets of Bostik Vapor Lock wood floor glue, and then I ended up ordering 3 more buckets. Each time I worked with Valerie, she was very responsive and helped me get the glue ordered. I would recommend them."
8 years ago
M U.
San Diego, CA
"My S O hired this company to install hardwood flooring in a small room. After paying a 2/3 deposit we were contacted by their installer and told the job would take about 6 hours to complete. The installer showed up without the hardwood flooring and gave us a story about the flooring not being available locally and had to be ordered from Los Angeles. The i..." Read more
8 years ago
Lon M.
Poway, CA
"I ordered 7 buckets of Bostik Vapor Lock wood floor glue, and then I ended up ordering 3 more buckets. Each time I worked with Valerie, she was very responsive and helped me get the glue ordered. I would recommend them."
8 years ago
M U.
San Diego, CA
"My S O hired this company to install hardwood flooring in a small room. After paying a 2/3 deposit we were contacted by their installer and told the job would take about 6 hours to complete. The installer showed up without the hardwood flooring and gave us a story about the flooring not being available locally and had to be ordered from Los Angeles. The i..." Read more
8 years ago
Shucong L.
Fairbanks Ranch, CA
"The install man can't be on time to start changing tile and wood floor. Every time I ask what is the reason that we need to waiting too much time to start. He often said I need to talk to my boss or my boss balabala. Really angry about it."
8 years ago
J W.
San Diego, CA
"Purchased our laminate floors from here and I'm not happy with the product, it is a dark laminate and it looks terrible ( scratches so easily and looks dull). I leaned not to get types of floors anymore! Learned the hard way!"
8 years ago
Adam C.
Poway, CA
"Great working with these top professionals. Ordered an expensive floor for one of my customers... the process was easy and efficient. The materials arrived as scheduled and we got lots of help making sure we complied with all the requirements of the manufacturer. Thank you Factory Direct Floor Store for another successful installation."
8 years ago
Jill B.
Poway, CA
"We used Factory Direct for new flooring throughout our house- both hardwoods and carpet. It was a great experience start to finish. We went to several flooring stores, but chose Factory Direct due to the customer service, selection, and pricing. In the office, Victoria, Valerie, and Sean were helpful in choosing the flooring and baseboards, and communicating..." Read more
8 years ago
Kate N.
University City, San Diego, CA
"I am rating this business based on customer service, not quality of product. I selected wood flooring in the factory showroom and set up an in home appointment for measuring. The showroom experience was pleasant enough. The salesman arrived late, quickly measured and left abruptly. I thought he was going to his car to get something. He never returned...." Read more
8 years ago
Kate N.
University City, San Diego, CA
"I am rating this business based on customer service, not quality of product. I selected wood flooring in the factory showroom and set up an in home appointment for measuring. The showroom experience was pleasant enough. The salesman arrived late, quickly measured and left abruptly. I thought he was going to his car to get something. He never returned...." Read more
8 years ago
Joanne T.
San Diego, CA
"Brian, Victoria, and their crew were awesome throughout the entire process of tearing out my old tile floor and replacing it with 24 x 24 porcelain tile. I had to change my installation date a number of times and they always accommodated me. The workers who did the tear out and installation were top notch. The new floor is perfect!"
8 years ago
Joanne T.
San Diego, CA
"Brian, Victoria, and their crew were awesome throughout the entire process of tearing out my old tile floor and replacing it with 24 x 24 porcelain tile. I had to change my installation date a number of times and they always accommodated me. The workers who did the tear out and installation were top notch. The new floor is perfect!"
8 years ago
Pulkit A.
San Diego, CA
"I contacted them online for a quote, they asked me to visit the store to start the process. When we visited the store, there were 3 people working there and none of them paid attention to fact that they had a customer in their store. After getting their attention and chatting about our floors, we were told to go to bedroisons to select a file and come back...." Read more
8 years ago
Pulkit A.
San Diego, CA
"I contacted them online for a quote, they asked me to visit the store to start the process. When we visited the store, there were 3 people working there and none of them paid attention to fact that they had a customer in their store. After getting their attention and chatting about our floors, we were told to go to bedroisons to select a file and come back...." Read more
8 years ago
Melissa W.
San Diego, CA
"Ken is amazing. He recently installed wood in our home and his attention to detail is so great. He and Stephen showed up on time every day and put in a full day of work. We ran into some subfloor issues and he communicated with us about everything and offered options for solutions. The floors look amazing. The store has a great selection and the prices are..." Read more
8 years ago
Mona O.
San Diego, CA
"Factory Direct Floor Store did a wonderful job installing laminate floors on stairs and 2nd level. Our installers, Ken and Stephen. were both professional, hard working, and patient. It was a easy flowing from start to finish, beginning with the store itself - Valerie and Victoria, and ending with the installation. I highly recommend Factory Direct Floor..." Read more
8 years ago
Melissa W.
San Diego, CA
"Ken is amazing. He recently installed wood in our home and his attention to detail is so great. He and Stephen showed up on time every day and put in a full day of work. We ran into some subfloor issues and he communicated with us about everything and offered options for solutions. The floors look amazing. The store has a great selection and the prices are..." Read more
8 years ago
"Wanted to put a follow up on this store, the owner showed up once and took a look around. Funny he got the original sample and it looked completely different than the samples. Told us that he would talk to the supplier and get us some refund. Its been 2 years and we haven't heard back. I'm not expecting anything form them but just wanted to post this for oth..." Read more
7 years ago