Endorsal 
Yelp 
311 reviews
4.5/5 average rating
Doug H.
San Diego, CA
Doug H.
San Diego, CA
"Brian, A paint tarp and items on the counter made it difficult to clean up the mess, are you serious. Since when is it acceptable to NOT cleanup after yourself in a customer's home!? While there were some tools on the counter and a paint tarp on the floor, these items are not glued down. Ken could have easily moved the items, cleaned up, and put the item..." Read more
6 years ago
Steve H.
San Diego, CA
"We had purchased 3000 sf of engineered wood flooring from the store and had a wonderful experience. They provided good quality material, great price and outstanding personable customer support. We had some minor delay because of delivery company issue, but Bryan and his staff were very supportive. They double checked with the delivery company to get a firm..." Read more
6 years ago
Steve H.
San Diego, CA
"We had purchased 3000 sf of engineered wood flooring from the store and had a wonderful experience. They provided good quality material, great price and outstanding personable customer support. We had some minor delay because of delivery company issue, but Bryan and his staff were very supportive. They double checked with the delivery company to get a firm..." Read more
6 years ago
Mary J.
San Diego, CA
"I was refferred to Factory direct from a friend. I was looking for wood flooring. After four months of researching different floors I finally decided on the perfect floor and color for my house. I would take a sample home, then to make sure it was what I wanted I would look at a box. I highly reccomend this as a sample does not always look the same as wh..." Read more
6 years ago
Mary J.
San Diego, CA
"I was refferred to Factory direct from a friend. I was looking for wood flooring. After four months of researching different floors I finally decided on the perfect floor and color for my house. I would take a sample home, then to make sure it was what I wanted I would look at a box. I highly reccomend this as a sample does not always look the same as wh..." Read more
6 years ago
C.c. S.
San Diego, CA
"I have known Bryan for many years and he has always been my go to guy for flooring. His selection is always outstanding and his prices are reasonable. I just ordered vinyl floors for my new office and couldn't be happier with the customer service I received from him and his team at the show room."
6 years ago
C.c. S.
San Diego, CA
"I have known Bryan for many years and he has always been my go to guy for flooring. His selection is always outstanding and his prices are reasonable. I just ordered vinyl floors for my new office and couldn't be happier with the customer service I received from him and his team at the show room."
6 years ago
Thomas P.
Escondido, CA
"Very impressed with work done by Ken Stock and his helper Steven. They arrived every day exactly on time and departed exactly on time. Ken is very meticulous and a top-notch flooring installer. They installed 1400 sq. ft. of luxury vinyl wood long plank flooring for us and it is absolutely beautiful!They also went beyond the call of duty to correct poorly..." Read more
6 years ago
Thomas P.
Escondido, CA
"Very impressed with work done by Ken Stock and his helper Steven. They arrived every day exactly on time and departed exactly on time. Ken is very meticulous and a top-notch flooring installer. They installed 1400 sq. ft. of luxury vinyl wood long plank flooring for us and it is absolutely beautiful!They also went beyond the call of duty to correct poorly..." Read more
6 years ago
Rhonda E.
San Diego, CA
"I want to thank Bryan and his staff for all their help and support! I love my new floor so much. They helped me make sure I had the correct flooring for my needs and lifestyle. It's so beautiful! I get compliments everyday! Upstairs is next & without a doubt Factory Direct will continue to have our business. Honest and so friendly. Not to mention the warm we..." Read more
6 years ago
Rhonda E.
San Diego, CA
"I want to thank Bryan and his staff for all their help and support! I love my new floor so much. They helped me make sure I had the correct flooring for my needs and lifestyle. It's so beautiful! I get compliments everyday! Upstairs is next & without a doubt Factory Direct will continue to have our business. Honest and so friendly. Not to mention the warm we..." Read more
6 years ago
G P.
San Diego, CA
"I have used Factory Direct multiple times and can definitely recommend them. All of the staff are knowledgeable and their installers do a great job. I installed wood flooring and carpet with them in two different properties. The first time they installed a new wood floor for me, there were a few spots that needed to be fixed - and they fixed everything wit..." Read more
6 years ago
G P.
San Diego, CA
"I have used Factory Direct multiple times and can definitely recommend them. All of the staff are knowledgeable and their installers do a great job. I installed wood flooring and carpet with them in two different properties. The first time they installed a new wood floor for me, there were a few spots that needed to be fixed - and they fixed everything wit..." Read more
6 years ago
N K.
San Diego, CA
"Round 2 was just as big of a success. Laid commercial grade carpet in the garage to make an extra play area for the kidos(...and Dad). They love it, we love it, and the once again, Bryan came through for the win. Thanks for all the great work and exceptional customer service."
6 years ago
N K.
San Diego, CA
"Round 2 was just as big of a success. Laid commercial grade carpet in the garage to make an extra play area for the kidos(...and Dad). They love it, we love it, and the once again, Bryan came through for the win. Thanks for all the great work and exceptional customer service."
6 years ago
Norma A.
San Diego, CA
"I am very happy with my floor. The carpet looks great and the price was very reasonable. I got 3 different quotes from different companies, and Factory Direct was the best price and great quality! Thank you!"
6 years ago
Norma A.
San Diego, CA
"I am very happy with my floor. The carpet looks great and the price was very reasonable. I got 3 different quotes from different companies, and Factory Direct was the best price and great quality! Thank you!"
6 years ago
Luciana C.
San Diego, CA
"What a great experience! They had a great selection of floors available, were knowledgeable, and were able to price match! They had the luxury vinyl floor I wanted available in just a few days. They came to my house twice at no extra cost to assess the area for the floor. I highly recommend this place."
6 years ago
Luciana C.
San Diego, CA
"What a great experience! They had a great selection of floors available, were knowledgeable, and were able to price match! They had the luxury vinyl floor I wanted available in just a few days. They came to my house twice at no extra cost to assess the area for the floor. I highly recommend this place."
6 years ago
Steven R.
Imperial Beach, CA
"Very professional service from sales to installation. I would recommend them to anyone who wants a quality product and expert installation."
6 years ago
Cindi H.
Simi Valley, CA
"The people at store were great! We were in a rush for flooring for our rental condo between tenants. They made suggestions and did not try to over sell us. They understood what we needed and how quickly we needed it. The installers were awesome and professional. They cleaned up when they were done. Would definitely use Factory Direct again. Thanks Bryan! Giv..." Read more
7 years ago
TyJ A.
San Diego, CA
"We had carpet installed in our two story townhome. Pros: Their staff is very friendly and responsive. Very helpful at the store front and their estimator arrived on time and provided good information. We were also looking to replace our tile downstairs and they provided a good amount of flooring samples. The installers showed up on time. I couldn't stay for..." Read more
7 years ago
Layne S.
Solana Beach, CA
"We are having our floors put in now. As of this time the quality is wonderful, service amazing and everything they told us they have done. We are so pleased with the installation of both carpet and laminate. Very professional. I went to them because of the Yelp reviews and how Bryan handled each event. So far ours is perfect. Just a little finishing to compl..." Read more
7 years ago
Chuang L.
San Diego, CA
"Great service! They refunded the unused portion of my order .even though it was 40 days after the pick up date. Would definitely recommend!"
7 years ago
"Brian, A paint tarp and items on the counter made it difficult to clean up the mess, are you serious. Since when is it acceptable to NOT cleanup after yourself in a customer's home!? While there were some tools on the counter and a paint tarp on the floor, these items are not glued down. Ken could have easily moved the items, cleaned up, and put the item..." Read more
6 years ago