Factory Direct Floor Store Reviews & Testimonials

4.5 (312)

Yelp Reviews: 311


5
80%
4
5%
3
3%
2
4%
1
8%

85% of Yelp users would recommend Factory Direct Floor Store

  311 reviews
  4.5/5 average rating

Laura G.

Laura G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After my first great experience with these guys, I didn't hesitate to call them again for my final hardwood installation project. Once again, they did an excellent job! Best prices, best quality of installation. JJ and his team are very professional and left everything CLEAN! Wish I had another house for them to do : )"

11 years ago

Laura G.

Laura G. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After my first great experience with these guys, I didn't hesitate to call them again for my final hardwood installation project. Once again, they did an excellent job! Best prices, best quality of installation. JJ and his team are very professional and left everything CLEAN! Wish I had another house for them to do : )"

11 years ago

Jamie K. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After reading all the wonderful reviews from yelp, we were excited to work with Factory Direct Floor Store. I went into the store to pick my flooring and Gregg came out to measure within a few days. He told me he would quickly get me the estimate and did that afternoon. I called the store on Friday to set up installation and waited until Monday night with..." Read more

11 years ago

Jamie K. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"After reading all the wonderful reviews from yelp, we were excited to work with Factory Direct Floor Store. I went into the store to pick my flooring and Gregg came out to measure within a few days. He told me he would quickly get me the estimate and did that afternoon. I called the store on Friday to set up installation and waited until Monday night with..." Read more

11 years ago

Neha A. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"We just got laminate flooring/bathroom tiles/baseboards installed through factory direct floor store. Bryan helped us out throughout the process. We got quotes from about 4 different places and Bryan's quote was the most reasonable of them all and very prompt/professional. He was very patient throughout our selection process and very considerate too. I hav..." Read more

11 years ago

Neha A. star-alt star-alt star-alt star-alt star-alt

Sunnyvale, CA

"We just got laminate flooring/bathroom tiles/baseboards installed through factory direct floor store. Bryan helped us out throughout the process. We got quotes from about 4 different places and Bryan's quote was the most reasonable of them all and very prompt/professional. He was very patient throughout our selection process and very considerate too. I hav..." Read more

11 years ago

Joanne O.

Joanne O. star-alt star-alt star-alt star-alt star-alt

La Jolla, CA

"As a small business owner of a preschool in La Jolla, I highly recommend Factory Direct Flooring. Brian the owner was amazing and really took a personal interest in the upgrades I was doing at my school. He came out himself with many samples and guided me to the right decision. He was accommodating with our hours and even had his employees come in to do o..." Read more

11 years ago

Joanne O.

Joanne O. star-alt star-alt star-alt star-alt star-alt

La Jolla, CA

"As a small business owner of a preschool in La Jolla, I highly recommend Factory Direct Flooring. Brian the owner was amazing and really took a personal interest in the upgrades I was doing at my school. He came out himself with many samples and guided me to the right decision. He was accommodating with our hours and even had his employees come in to do o..." Read more

11 years ago

Veronica d. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We used them in December.. Very disorganized. The sales guy was not very knowledgable and there wasn't any pricing for carpets anywhere. The owner ( forgot his name) is not that friendly. We told us that he was going to get back to us about some tiles but never did.. Since I'm all about Customer Service. Had to go with them since we only has two weeks to mov..." Read more

11 years ago

Veronica d. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We used them in December.. Very disorganized. The sales guy was not very knowledgable and there wasn't any pricing for carpets anywhere. The owner ( forgot his name) is not that friendly. We told us that he was going to get back to us about some tiles but never did.. Since I'm all about Customer Service. Had to go with them since we only has two weeks to mov..." Read more

11 years ago

Julie M.

Julie M. star-alt star-alt star-alt star-alt star-alt

El Cajon, CA

"After getting an estimate from Metro which was ridiculously expensive, we were thrilled to get the floor we wanted for almost 5k cheaper at FDFS. Greg was great and funny and really easy to work with. The installers, Alex and Paul were very respectful and did an excellent and thorough job. I am very picky and cannot find anything that I would change about..." Read more

11 years ago

John T.

John T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Greg and Brian were amazing througout the entire process. They helped educate me and even came to my place to bring samples and estimate. Their prices are very competitive, they are honest and deliver with the service. Keleb (i think) did the installation and was very friendly and super nice. Highly recommended."

11 years ago

Leigh P.

Leigh P. star-alt star-alt star-alt star-alt star-alt

Carlsbad, CA

"Greg is a gem! He did everything he said he was going to do, and is a very honest and forthcoming business man. Unfortunately, I ended up going with porcelain tile instead of laminate, but these guys gave me a great quote and were very helpful throughout the process! Thanks!"

11 years ago

Crystal Ann J.

Crystal Ann J. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"Literally just walked out of this store. Walked in. Looked around for 5 - 10 minutes ... No one offered to help me or for that matter acknowledge that I was there. I couldn't figure out what was laminate or hardwood flooring and the prices were more expensive than most. To comment on what was responded .... I'm 100% sure I was at the right spot. I found you..." Read more

11 years ago

Sam S.

Sam S. star-alt star-alt star-alt star-alt star-alt

Escondido, CA

"We had laminate flooring installed last summer- after lots of shopping around we went with Factory Direct Floor. Tommy was our rep- he was fantastic! As a small business owner myself, I appreciate what I think are "growing pains" - it takes a few tries to get someone on the phone- at least last summer- but they do fantastic work with a fantastic attitude. F..." Read more

11 years ago

Jul D.

Jul D. star-alt star-alt star-alt star-alt star-alt

Carlsbad, CA

"I had a wonderful experience. I love my floors. I am very very happy with their customer service."

11 years ago

Miriam J. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I recently had some laminate flooring installed by FDFS and am very pleased with the whole experience. I went shopping on 12/29/13.. most everyone else on Miramar Rd had a delay in being able to pick up the flooring and install it.. but when i went to FDFS... "No Problem".. we placed my order on that Day (Sunday).. and they got my shipment on the truck the n..." Read more

11 years ago

Jyl L. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"I went to at least 5 flooring stores in SD and finally got laminate flooring from here. They have great selection, and my fav part was that the samples are larger than other stores, plus they would actually put some of it on the floor, so it's much easeir to picture what the flooring woud look like in a house!I've learned that there's a big difference betwee..." Read more

11 years ago

Kim W.

Kim W. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We had a great experience with Factory Direct Flooring. The entire team was very professional, helpful and enjoyable to work with. Tommy did a great job helping us select the right flooring and measuring our space. AJ did an excellent job installing our floors. He was very friendly, professional and timely. Overall we highly recommend Factory Direct. The pri..." Read more

11 years ago

Kim W.

Kim W. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"We had a great experience with Factory Direct Flooring. The entire team was very professional, helpful and enjoyable to work with. Tommy did a great job helping us select the right flooring and measuring our space. AJ did an excellent job installing our floors. He was very friendly, professional and timely. Overall we highly recommend Factory Direct. The pri..." Read more

11 years ago

Diem L.

Diem L. star-alt star-alt star-alt star-alt star-alt

La Mesa, CA

"Tommy was scheduled to do some carpet estimate for us. He showed up to the appointment 45 minutes late. Noone even called to tell me they were running late. I had taken that morning off from work to meet with him. I had to call the office to make sure if my appt was canceled. The girl that answered said he's on his way when technically he should have been at..." Read more

11 years ago

Diem L.

Diem L. star-alt star-alt star-alt star-alt star-alt

La Mesa, CA

"Tommy was scheduled to do some carpet estimate for us. He showed up to the appointment 45 minutes late. Noone even called to tell me they were running late. I had taken that morning off from work to meet with him. I had to call the office to make sure if my appt was canceled. The girl that answered said he's on his way when technically he should have been at..." Read more

11 years ago

Connie T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"The only reason I gave one star is because I had to before I could offer this comment. Tommy ( not sure of his name) came to my house last Saturday. He measured and I chose a carpet sample. He promised an estimate by this past Monday. Crickets! No phone call, no email. Guess they aren't interested in my business. The least they could have done is call..." Read more

11 years ago

Connie T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"The only reason I gave one star is because I had to before I could offer this comment. Tommy ( not sure of his name) came to my house last Saturday. He measured and I chose a carpet sample. He promised an estimate by this past Monday. Crickets! No phone call, no email. Guess they aren't interested in my business. The least they could have done is call..." Read more

11 years ago

Scott T.

Scott T. star-alt star-alt star-alt star-alt star-alt

San Diego, CA

"I would not use Factory Direct Floor Store for ceramic tile installation. Their laminate products and installation are OK. My main concern is how they handled the tile installation at my condo. I needed both laminate and tile and figured it would be easier to deal with one company. I thought it would eliminate any issues about installation timing and any pro..." Read more

11 years ago