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octoberdad
Paula B.
"Brilliant and accommodating from start to finish. One of the best points was the price quoted was what we paid, no hidden costs. Adam and Connor were very clean, tidy, came when they said they would, and were very helpful with showing how the log burner should be used. The product was very high quality and great value for money. I would highly recommend."
4 months ago
Paula B.
"Brilliant and accommodating from start to finish. One of the best points was the price quoted was what we paid, no hidden costs. Adam and Connor were very clean, tidy, came when they said they would, and were very helpful with showing how the log burner should be used. The product was very high quality and great value for money. I would highly recommend."
4 months ago
Durbin McElhaney
"Javier was a total professional! He clearly and concisely explained what he was going to do before he did it and of course, after. I felt very confident with his knowledge of fireplaces and chimneys. There were no unanswered questions."
6 months ago
Google review
Jon Vernon-Browne
"Excellent service. Our fireplace needed repair and Fireplace Solutions were very responsive and accommodating to our schedule. Don arrived promptly, was friendly, knowledgeable and not only fixed the issue but gave the fireplace a good clean too. He also clearly explained what the issue was. Very good experience - thank you!"
7 months ago
Google review
Nanci Del Pico
"Mind-blowing amazing dedication to the job and pristine results -- by Javier Gabriel of FS! He diligently worked all day bringing my condo up to speed after a faulty flu. The flu got fixed but the visuals are what I see. He painted my vaulted ceilings and mantle (which is also vaulted) as the issue was that the ceilings had smoke-stains from the flu issue. R..." Read more
7 months ago
Google review
Nanci D.
Culver City, CA
"Mind-blowing amazing dedication to the job and pristine results -- by Javier Gabriel of FS! He diligently worked all day bringing my condo up to speed after a faulty flu. The flu got fixed but the visuals are what I see. He painted my vaulted ceilings and mantle (which is also vaulted) as the issue was that the ceilings had smoke-stains from the flu issue. R..." Read more
7 months ago
Leslie Pereira
"Don did a great job on my condo fireplace. Took the time to explain things to me. He’s a pro and will be my go-to guy the next time I have a fireplace issue."
9 months ago
Google review
Niu S.
Los Angeles, CA
"After my review, Louis personally reached out to me; he went above and beyond to make sure he could address my concerns. He sent Don over to paint and clean the fireplace; he stayed in touch with me. He informed me the parts will arrive on Jan 19th; I can't wait for Don to come back and finish the project for us. I will post some photos after we are all done..." Read more
10 months ago
Niu S.
Los Angeles, CA
"Louis, your company is a joke; I am not sure if you are aware of what's going on; your staff are rude, unprofessional, not letting us talk to you ...... I paid the deposit and wanted my fireplace to be renovated. Delay after delay, no communication, and extremely rude unprofessional staff! Word of wisdom to all go to firplace 911! I made a big mistake."
10 months ago
Delta B.
Las Vegas, NV
"Extremely deceptive billing practices. Caught them lying and over-billing to which they admitted. Would never use them again. Take my review as a warning."
a year ago
Wendye Katzman
"Amazing! Incredibly responsive and we’re able to accommodate us last minute. Super knowledgeable and incredibly thorough! Can’t recommend enough!!"
a year ago
Google review
Raffi Oknaian
"Javier was great. Arrived on time and got the job done and cleaned up after."
a year ago
Google review
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
a year ago
Evelyn K.
CA, CA
"I had a negative experience with Fireplace Solutions. The employee was rude when I was looking for parking and the person I spoke to on the phone was unhelpful when I tried to schedule an appointment. Their customer service needs improvement."
a year ago
mary gentry
"Provided a thorough and professional report of findings from the chimney inspection. Explained in detail all of the recommended repairs and answered all my questions. The technicians were courteous, keep in communication on progress and were very attentive to protecting the work area inside and outside our home. They showed me pictures of the completed wor..." Read more
a year ago
Google review
Naomi Parnes
"This is my first time needing someone to check my fireplace and WOW what an amazing team. Heather answered all of our questions from the start, was super responsive, and never missed a beat. Our tech, Don was equally fantastic and remarkably well versed in all things having to do with fireplaces. Overall, a great, easy and pleasant experience."
a year ago
Google review
Cheryl Kennedy
"I don't really have a review but I just saw the owner of this business on "To Tell The Truth", the TV show and you have had a successful business for many years. You are definitely doing it right to have been in business all these years. Nice to see."
a year ago
Google review
Christine Boyle
"Don arrived within the appointment window. He was very knowlegable and courteous. He cleaned and swept our firebox & chimney. He also installed a new spark arrester/top damper assembly. My husband and I are very pleased and will request Don again for our next service! Thank you!"
2 years ago
Google review
Stan Wertlieb
"Service rep DON provided great service and really explained everything as he did the required repair and maintenance. Great guy and great service. We THANK YOU!!! Stan W."
2 years ago
Google review
Dr. Ron Glickman
"Timely. Competent. Pragmatic."
2 years ago
Google review
Jim Gentry
"Great service and friendly folks."
2 years ago
Google review
Dani Casselman
"Excellent service. Timely. Very careful inside and outside the house in order not to damage or dirty anything. Knowledgeable and professional staff. Highly recommend."
2 years ago
Google review
Jennifer Gaims
"Hi I sincerely apologize. I made a mistake in my post recently. I had called a couple local vendors for a fireplace repair. One of them was not really a "local" vendor at all - but a regional dispatch for such repairs. They would not even tell me where they were located. Fireplace Solutions was not that vendor, but I mixed up the sites, and posted a negative..." Read more
2 years ago
Google review
michael marquez
"Fireplace Solutions was awesome! Don arrived on time as promised and reviewed the problem with our dryer vent. He thoroughly cleaned the vent and verified it worked properly afterwards. He then proceeded to clean up the area when he was finished - inside and out. We couldn't be more thankful."
2 years ago
Google review
"The team at Fireplace Solutions is amazing! They were easy to work with and provide quick service. Shoutout to Denise for the excellent communication and Javier/Oliver for the excellent service they provide."
a month ago