Capterra 
G2 
145 reviews
4.9/5 average rating
Michael B.
Verified Reviewer
"Integrates well and easy to use. To the point and effective for the use cases needed by myself and organization."
3 years ago
Anthony C.
"User interface, its easy to navigate to which calls I want to listen to."
3 years ago
Bryson V.
Account Development Manager, Domo
"I loved being able to see the analytics behind the conversation. On top of letting it be used however you want and the amazing playback, it allows you to see stats and make comments."
3 years ago
Verified Reviewer
"The transcript - being able to listen back to questions clients ask and ensuring I include all action tiems"
3 years ago
Brandon R.
Ecommerce Consultant ¿ USA, Krish TechnoLabs - A full service Digital Commerce Agency
"It was easy for our team to onboard and deploy. We use it daily and commonly share outcalls with internal members or external directly to customers. It has changed my workflow from taking notes to directly engaging and moving through my agenda."
3 years ago
Meg D.
Enterprise AE, Sprout Social
"Having calls recorded for my own purposes of training, notes, points of interest is great but being able to share back calls with customers on what pieces of the tool they enjoyed is so helpful. I also started using the Salesforce integration to tie back to my pipeline which has helped with my manager's proactive assistance."
3 years ago
Julia A.
Account Executive, MaestroQA
"Awesome!. I was nervous when we first purchased this to have so much visibility, but it's been an amazing help for: 1) remembering what happened in a call whether that was yesterday or months ago 2) getting specific/contextual coaching feedback 3) seeing which deals need helps based on activity 4) flagging conversations by words that are said (especially whe..." Read more
3 years ago
Keir M.
Sr Principle Account Executive, iCIMS
"Overall the quality of our calls has increased. We are more aware of how successful calls are structured and how we can modify our language to aid our clients"
3 years ago
Zach S.
SDR, Monsido
"In my opinion, this product is KEY for success in sales. I enjoy listening back to my sales calls in order to analyze and better myself. I also find the deals feature incredibly useful as it helps me keep track of my pipeline. Overall, 5* product and would recommend to any organization."
3 years ago
Verified Reviewer
"I've used several other tools in the past to record and transcribe calls/meetings, and Gong has been the most accurate. I love how robust the software is and all its functionality."
3 years ago
Jon W.
Senior Account Executive, Wodify
"Gong has really helped our sales team grow by getting our AEs on the same page and continuing to build them into stronger Sales People."
3 years ago
Kirk A.
Customer Growth Manager, Tinuiti
"I love using gong. I love going back to look at a conversation to learn from it, but those recordings and transcripts free up my attention so I don't have to hand take notes live on a call. I may still jot a thing down here or there, and if its something"
3 years ago
Brenda S.
US Channel Director, HappySignals
"Exceptional sales tool and training tool. Easy to use. Very productive. It is incredible to be able to go back and listen to customer calls to pick up details I may have missed while taking notes or to double check facts. Additionally I love that it shows a breakdown of the conversation in terms of time and flow. It's a great visual as a salesperson to know..." Read more
3 years ago
Chantelle E.
Alliance Partner Business Development Manager, Aircall
"Ive used this in my current company, as well as my past company, and it has been pivotal for my training, upskilling, quality assurance, and thoroughness of communications."
3 years ago
Anna S.
Implementation Manager, VTS
"Gong has been HUGELY helpful for reviewing past calls to remind myself of action items, attendees, etc. I make use of the recordings multiple times a week. My team also uses Gong to provide call feedback for team members. I also like that at the beginning of an external call, Gong announces its presence/recording to all attendees."
3 years ago
Kerry H.
AE, Zendesk
"Love it. Gong is awesome! I am typically in back-to-back meetings so Gong helps me with all of my follow-ups! I love that it records all my calls and I can send it to my prospects. It's super easy to use. I don't have to do anything and it just sends me an email after."
3 years ago
Andrew M.
Customer Success Manager, Formstack
"This software is SUPER reliable. All of my meetings(and my colleagues') are automatically recorded and broken down to be really easy to engage with and speed through to important pieces of the meetings. It's also really easy to search for meetings with clients even if you weren't in attendance"
3 years ago
Allison G.
Partner Success Manager, Klaviyo
"Call record, call grading, etc. Call recording is most helpful for me as I often am unable to take notes in real time, so I listen to my calls afterwards and can take the proper notes, document action items, follow ups, etc."
3 years ago
Verified Reviewer
"I took on a new role in Sales and I was worried I would miss out on listening in to important conversations which forms a major part of learning. Enter Gong - and I've been able to listen in and learn better than ever. I've also improved my style of interacting with customers based on their tips and seen better results."
3 years ago
Christian K.
Account Executive, Podium
"I am so glad our business made the upgrade to Gong.io. It's been a much smoother process and I listen to calls much more often as the experience is much improved from our previous software."
3 years ago
Eirik S.
Product Manager, PracticeInterviews.com
"Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things: - Record user interviews from our product team - Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional) - Facilitate coaching of..." Read more
3 years ago
Evan C.
Business Development Representative, AuditBoard
"I came from a place of work that did not have an option to record or return back to access calls with prospects. It was often difficult to recall what the asks or requirements were as I could only rely on my notes and would have to embarrass e-mail the prospect afterwards to confirm their requirements. Gong eliminates all of those challenges, and automates t..." Read more
3 years ago
Andy A.
CEO, Ecel Group
"There is a much larger collection of information at their fingertips for new hire training, allowing them to learn faster and not be at the mercy of the day's calls. Also helpful for both the seller and the prospect to examine details and maintain accountability."
3 years ago
Verified Reviewer
"Great customer service, intuitive for end users, valuable tool across teams. Very positive experience and would recommend this to any Sales, CS or Enablement team to implement."
4 years ago
"I like that it's easy to use, I don't have to login to Gong in order for it to record my calls."
3 years ago