Capterra 
G2 
145 reviews
4.9/5 average rating
Dave O.
Principal Solutions Engineer, Twilio
Nate R.
Account Executive, SaltStack
"My experience with Gong has been great! I highly recommend it. I love being able to record my calls and review the audio or transcript to ensure I'm picking up all the important information on the calls"
5 years ago
Mili T.
Senior Account Executive, Clearbanc
"Excellent and customer first. Ease of use, salesforce integration, great brand and strong product innovation."
5 years ago
Brian R.
Head of Global Inside Sales, Skedulo
"It has been a game changer for our entire sales org, as we grow as a company, and especially while we work to align our Global messaging across disparate offices. The Tribal knowledge we can now share is critical to our growth in 2020."
5 years ago
Josh S.
Digital Sales Rep, Workfront
"I like the features that come along with Gong like being able to view a transcript of the conversation rather than re-listening to the entire call. It's easy to navigate and saves us all a lot of time. The reporting and metrics it can track are really helpful as well."
5 years ago
Michael L.
Sales Manager, Hootsuite
"Managing a larger team made it difficult to address all calls, and decide which calls to pull from. GONG makes it easy to focus my strengths on the calls that matter. It also helps my team listen to their own calls, to prepare for demos in a more timely manner."
5 years ago
Mason B.
Account Executive, Highspot
"Nothing short of exceptional. Gong also has a strong presence on social mediums and continues to come across as a thought-leader."
5 years ago
Tripp B.
VP of Sales, Skyword
"Overall we are very happy with Gong. I would recommend Gong to anyone considering it for sales coaching. -Enables sales coaching - helps AEs listen to what their customers are saying during conversations, instead of taking notes - helps with handoffs from sales to customer success - quickly search through calls to find key moments"
5 years ago
Jason R.
VP Sales, CallRail
"Call coaching Call scoring Call library Keyword spotting for objection handling, comp intel, analyzing trends, etc. Ease of set up Ease of use Value Customer service Features & Functionality"
5 years ago
Natasha S.
Head of Sales Development, CreatorIQ
"Saves a lot of time in having to search through SFDC and recordings etc. The transcript and AI also allows me to dip in and get a feel for what my remote team are doing. Listening to call recordings used to be a real pain, mainly due to all the work trying to find them, and make notes, share with team etc. I think the data collection is also very powerful..." Read more
5 years ago
JP G.
CEO & Founder, Zenernet
"Gong has become a significant platform that helps us manage our opportunity pipeline and close more deals. It works perfectly with salesforce and our telephony platform in a seamless fashion."
5 years ago
kelly w.
Enterprise Accounts, Motivosity
"We needed a way to review snippets of calls to hone our craft and get better at the simple things within calls. Before, we would record everything in Zoom and have to sit and listen to basically the entire call to figure out what was going on. Now, everything is uploaded, you can search (The voice analytics has come a LONG way) and tag those around you to ge..." Read more
5 years ago
James P.
Team Lead, Customer Success, Bizzabo
"Gong gives our team the ability to gain actionable insights into how well we are handling calls with clients. Do we repeat words too often? Do we allow enough time between our sentences? This is also an amazing system of record for calls so I can go back and review what was discussed previously. Clients love to receive the recordings as well, especially when..." Read more
5 years ago
Carole-Ann H.
Account Manager, Forrester Research
"Outstanding way to retain information discussed, study my own and other behaviors to improve. It's quickened our new hire on-boarding and improves direct coaching. This tool is a game changer."
5 years ago
Jordan S.
Director of Business Development, Heap
"I love Gong it is part of my core tech stack. I am constantly impressed by the Gong Team and CSMs who are extremely knowledgeable."
5 years ago
Liz H.
ECRM Success Manager, Drip
"Both our sales and success teams use Gong and its really helpful to follow the customer journey right within gong - calls and emails - when we're passing a relationship from one team to the next. We can review previous interactions and pick up right where the sales team left off"
5 years ago
Verified Reviewer
"It's a great tool to have to be able to analyze calls; listening back to QA or even to catch up on what's going on. The user interface is pleasing and easy to understand/navigate. The search abilities are pretty good too."
5 years ago
Steven M.
Product Manager, Playvox
"It has been an excellent addition to our product management stack. Having the ability to connect with different systems for virtual calls it's really helpful. The UX of the product is great."
5 years ago
Verified Reviewer
"Gong is fun and intuitive. It gathers all I need as a manager and a really great experience reviewing calls in seconds. The ability to get a complete journey of my customers A managers summary allowing me to stay up to date with all that's important in my tram"
5 years ago
Lily D.
Director, Customer Success, Yello
"I would rate my overall experience with Gong.io a 10. It is solving the problem of reps being distracted on calls trying to talk to clients, fully listen, and also take detailed notes!"
5 years ago
Verified Reviewer
"I love that Gong automatically records, transcribes and coaches each call. It is super intuitive and is great for self-review, peer review, and coaching. I love that it's super easy to share segments of calls for review, collaboration, and feedback. The mobile app is super user friendly and makes it easy to record in person meetings as well."
5 years ago
Myles J.
Business Development Representative , Zywave
"My experience has been great. I watch a recorded gong video everyday. It's great for educational training and being able to observe other peoples conversations, understanding where they're having an impact conversations."
6 years ago
Verified Reviewer
"Gong is crucial for any organization that is serious about coaching and enabling their customer-facing teams with the feedback they need to improve. Gong has an incredible team that lives the thought leadership they espouse and is there to help whenever you need them. I would absolutely recommend them to anyone."
6 years ago
Verified Reviewer
"I have never used Gong in previous roles but as I was learning and ramping, it was a great tool to help get me going and once I was in the role, it was a great tool for reflecting and continuous learning."
6 years ago
Judah W.
Learning & Development Manager, DiscoverOrg
"Gong is a game changer. Not everyone has to be a pro on your team to analyze a call anymore. Anyone can use Gong to recognize keywords, themes, and areas for improvement with their call analytics. Also, a major time saver because you can search for those keywords instead of listening to an entire hour or more of conversation. I particularly enjoy any st..." Read more
6 years ago
"I'm a Solutions Engineer..I'm on calls all day long, and many are video calls. I can't always type or write notes while i'm handling calls. It's imperative to be able to go back and listen to some of my meetings and be able to quickly find a certain topic that a certain person was speaking about."
5 years ago