About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Neftaly Negron
oopalonga
"Be advised there is an initial service charge ($50+) that doesn't show up until AFTER you fill out all of their initial questionnaire. This is frustrating and disingenuous as they make it appear as though it's $10-12/week, when in reality it's much higher after factoring in their initial service charge. They state there are no contracts and now I see why--..." Read more
3 years ago
Google review
Chelsie Daniels
"It was an incredible service until the person changed and now my yard hasn't been clean. Gave him several weeks to learn/do the service/etc, but had to cancel. It really is about the boots on the ground! Worth a try, but check to see if your person does a good job."
3 years ago
Google review
Leslie A.
Central Austin, Austin, TX
"We've been using this company for a year, if not more than a year. We have two large dogs, and a medium size dog, so their services are vital to us. We have called over 10 times and left over 10 voicemails to update our address since Oct. 3rd when we moved. We've been hung up on twice. We found out they are going and servicing our previous address 5 times al..." Read more
3 years ago
Donovan Ferreira
"Their website is not good at all. Hard to get ahold of them to adjust services. Unsure if I canceled their service They do a good job .sanitizer spray only last the day. Then it stinks outside again."
3 years ago
Google review
Kay N.
Citrus Heights, CA
"This company was slow to respond and difficult with scheduling. Never consistently there at any given time, and sometimes a person would just show up in my yard without notice. They cleaned up fine but I never really smelled a difference with the odor neutralizer. They are also on the pricey side. I found my rep very difficult to communicate with, and upon e..." Read more
4 years ago
Rachel Peterson
"When they show up, the service is great. That being said, I found that there are two charges on my account for services I don't think I got and I can't get ahold of anyone to figure out what happened there. I'm also moving and have been trying to get ahold of someone to cancel service (their online portal doesn't have a cancel option) and can't get anyone t..." Read more
4 years ago
Google review
Chruszhet L.
Henderson, NV
"My gate guard notified me that Poop911 was coming to my house but when my technician arrived it took him 20 minutes to go in my backyard. I almost called the company to see if there was something wrong with him as he was in his vehicle for awhile. He was only on my yard for a good 10 minutes and then left- i checked my yard and there were still some poop lef..." Read more
4 years ago
Megan Shudde
"They do a good job but I just wish it was more consistent for the weekly service. Sometimes they come on Friday, sometimes Saturday and I never know what time. I also have no clue if they have come unless I venture out to check or until I get an email with my receipt. The communication. Could be better"
4 years ago
Google review
william wills
"For the most part they have been ok for the past few week they have been doing a incomplete job missing a lot of waste"
4 years ago
Google review
jeff strauss
"They came out as scheduled, was surprised they never came to the door and announce they where going in the backyard, not a huge deal but would have been nice. They do pick up most of the poop, but there where a few they missed along with anything that's not sitting on top of the grass, such as if a dog stepped in a pile and it got smashed it seems like the..." Read more
4 years ago
Google review
Sarah Cohen
"I’m glad for the service but it’s hit and miss on whether everything is picked up each trip."
4 years ago
Google review
Morgan N.
Renton, WA
"One of their employees dumped a large bag poop in our trashcan. I watched him do it and then he walked across the street and got in his car to leave. We do not use the service.
The employee did apologize to us and told us he had made a bad choice. We appreciate the follow-up"
4 years ago
Kevin Kearney
"We just had our first service and I had noted we have 3 dogs that need to be introduced before someone comes into our yard. Luckily, we were home and hadn’t just opened our back Door to let them out! I had hoped we would of been notified when they arrived. My husband noticed their vehicle in our driveway and that’s how we knew someone was here. After he left..." Read more
4 years ago
Google review
Daniel Harris
"Paid $99 for two people to spend 15 minutes in the yard. They picked up a lot but also missed a lot. I miss the neighbor kid who did a much better job."
4 years ago
Google review
Jerry Mabbott
"The job performed was great, they were just a week and half past the scheduled date of service."
4 years ago
Google review
Amy Devine
"I want to love this company because I appreciate what they do but very often feel like I’m paying for half a job done. I used to get stickers on my garage to prove someone was at my house to do clean up (and have requested that the stickers be left) but this infrequently happens. Also, much of the mess is still left behind. When I voice my concerns, things i..." Read more
4 years ago
Google review
Phillip Veracruz
"Nice group of people when I do talk to them or get a hold of them. I’m not sure when they come they never leave their sticky note saying they were here and conducted the services that were requested. Also the online page where you can view your upcoming services and billing information. Has no way of canceling or stoping payment if one was to ever choose too..." Read more
4 years ago
Google review
Hayley Schwerdtfeger
"The owner is great and easy to work with. But the tech who came to my house was rude and always parked in my driveway and blocked in my cars and acted offended when I asked him to move. Then had a problem with the tech and one of my dogs and the situation was not handled well. The tech also decides when he wants to show up, when he is scheduled on a Friday..." Read more
4 years ago
Google review
Michele Spiegel
"I’m not happy with the service. They miss a lot of weeks and I can never get them on the phone. They also don’t pick up all the poop!"
4 years ago
Google review
Kristin K
"Wasn’t impressed. Paying extra for flower beds/mulched areas to be taken care of and they aren’t even looking in that area when they clean. Also, it had snowed (a small amount) and he said he couldn’t get everything because of the light amount of snow on the ground. Disappointed and wish I could edit the frequency on my account online."
4 years ago
Google review
Adam Schaefer
"This service travels a long way to service my yard. They have a friendly crew and customer service. I however have had a service increase because they say my dogs have too much waste which I thought based on there pricing procedure wasn't fair. (It almost was like a bait and switch i felt )They may need to reevaluate their billing procedure from by dog to b..." Read more
4 years ago
Google review
Pearl M.
Chicago, IL
"Update: After I posted the review, I was promptly called. The company said there was a misunderstanding and apologized. Anyway, I will try them again. Cross my fingers. :)I was happy with this service for many months. Once in a while I did have to ask them to come back as they would miss a few spots, but also once in while they would send someon..." Read more
5 years ago
Frank Petillo
"When purchasing the deodorizer, the company needs to use it more aggressively. They use a small bottle and Spritz it over the area where we need the astroturf (the dogs go on fake grass) sprayed more effectively. (saturating the area)"
5 years ago
Google review
Courtney Skiles
"I pay to have my yard and rocks surrounding my yard scooped. I’ve had poop 911 coming out for about 3 weeks now. At first there was still so much poop left I wondered if they had come at all or if the technician who performed the work couldn’t see well...something. It’s gotten a bit better as time goes on, but there is still room for improvement. I’m only us..." Read more
5 years ago
Google review
"Charged me for when didnt come. Then when told to hold credit they used and came when unneeded. They will not answer calls or emails."
3 years ago