Capterra 
G2 Verified Reviewer
Verified Reviewer
"The software is ok. The customer service is a dumpster fire. Each time I need to void a transaction there are three to four different agents and no one knows how to do it. I'm over it."
4 years ago
Missy W.
Accounts Manager, Christ The King Church Arlington
"Horrible Experience, Horrible software, Horrible Customer Service. I would never recommend this product to anyone. That it's online and it connects to the bank."
4 years ago
Jeff T
"More money and less functionality... — What do you like best? I liked having access to our records from anywhere. — What do you dislike? We migrated from the desktop/on premise version of QuickBooks to the QuickBooks Advanced online version several years ago. While it has been nice to login from anywhere, the functionality has been far..." Read more
4 years ago
Marc D.
Marketing Consultant , Marc Duke Consulting
"A largely fustrating experience especially as I thought it would transform how I file expenses. It is one of several well designed book keeping packages in the market today it's use and value are pretty clear and the ability to switch between desktop and mobile is useful."
4 years ago
Verified Reviewer
"Quickbooks is an absolute headache to use. If there were a better option, I would be on it. I like that you can have multiple accounts imported into the software and even better by having the ability to sign into your account to link them directly."
4 years ago
Joshua E.
Mortgage Consultant, VMG
"I'm a month in and I'm not impressed. When looking for a tool to manage my company's books, Quickbooks seem to be the way to go. It has a strong brand name and it seemed simple to start."
4 years ago
Brian H.
Senior Pastor, Passion Community Church
"Not good. stay with the full featured QB on your harddrive and upload backup files to dropbox every week. We converted to QB Online in order to provide easy remote access, which the product did do."
4 years ago
Hillary Lynne G
"Better Software to Use. — What do you like best? I like that it looks relatively easy to use and you can mark expenses and debits easily. Sometimes you get very helpful people who go out of their way to figure out the issue and come up with creative solutions. — What do you dislike? Their helpful resource area is not very helpful or re..." Read more
4 years ago
Parker H
"Over Priced but an Easy solution. — What do you like best? Very quick start up and is easy to set up a business. — What do you dislike? Over priced limited and constantly changing but not for the better — Recommendations to others considering the product: Before opting for a quick solution, outweigh all other options that m..." Read more
4 years ago
Administrator in Accounting
"Quickbooks Online. — What do you like best? That you can access it from anywhere without having a server or hosting service — What do you dislike? It is very unfriendly to businesses that are more complex — What problems are you solving with the product? What benefits have you realized? It is really good if you have a smal..." Read more
4 years ago
Administrator in Consumer Goods
"They've had years to catch up to Xero, and a lot is still lacking. — What do you like best? Quickbooks integrates with everything and is the accepted standard -- those are the pluses. If you're already familiar with its quirks and limitations, you're probably happy enough.The payment processing and payroll features are good, and pricing is fair...." Read more
5 years ago
Stephen A.
Staff Pastor, Relevant Life Church
"It has some tempting functionality like integrating your bank transactions seamlessly from your account"
5 years ago
Jamie S.
Office Manager, Water Heaters Now Inc
"Our experience with QuickBooks Online was awful. We were 'talked into' switching from QuickBooks Desktop to QuickBooks Online in the middle of December. Worst decision ever made. A lot of our information did not import and if it did, it was incorrect. Things posted funny as well. We have since switched back to QBD and have had to spend lots of hours an..." Read more
5 years ago
YVONNE H.
OWNER, NORTH COUNTY BOOKKEEPING
"The designers of the program have no idea how to do bookkeeping or do not care about ease of use. It seems all tasks as lengthy and time consuming if you need to go back and fix an error. The auto syncing of data is often in error (ex: it makes up it's own account in the COA if it doesn't know there to put an entry) Also, a new client asked us about using..." Read more
5 years ago
John C.
KBE Engineer, FCA Fiat Chrysler Automobiles
"My data is easily available online everywhere I go."
5 years ago
Philip L.
CEO, Dreamten
"Overall the software works, at least most of the time. It's painful to use, but frankly I put up with it because I'm willing to deal with some annoyances in exchange for free bank transfers. Frankly I miss the outstanding UX and speed of the old Freshbooks (despite it looking hideous)."
5 years ago
Laura M.
Controller, Evergreen Landscaping Inc.
"The ease of being able to access the data from multiple locations is great, but it leaves a lot to desire. I like that the software can be accessed from anywhere. I like the dashboard with options to select what you need. Ok for tracking expenses, but difficult to pay the expenses only due on a job by job basis."
5 years ago
Andrew F.
Vice President, Full Circle Contracting and Environmental
"Easy to use system. I enjoyed the ability to link your bank account to the QB account that way it cuts down on some data entry."
5 years ago
Administrator in Photography
"Not user friendly . — What do you like best? I like the idea of everything it can do, but the setup was so confusing we didn't make it past the free trial — What do you dislike? Getting setup, as a small business, we confusing and frustrating. There weren't clear enough instructions — Recommendations to others considering the pr..." Read more
5 years ago
Administrator in Construction
"I prefer the desktop version . — What do you like best? I like that this program is web-based so that you can log into your company’s books no matter where you are. — What do you dislike? I just like that QuickBooks online does not have feature to do job costing and pull job cost report this is something that is desperately needed in t..." Read more
5 years ago
Wendy W.
Etsy seller, Etsy
"I could not use it because I did want it to help me do income expenses. Even though I did not have nearly any self-employment income (it's just a side hobby) I wanted to be able to understand quarterly taxes better with this program. Instead, I left it feeling confused."
5 years ago
Ashley C.
PTO Treasurer, Jennings Creek PTO
"I will be looking for another software to use. Until then I will continue with Quickbooks because I NEED something. However, I don't see our organization staying with this product. I have had 2 cases opened only to be told both were closed without resolution. The 2nd manager I spoke with advised that cases are always closed as soon as you get off the call...." Read more
5 years ago
Verified Reviewer
"The tool has got good analysis capabilities for accounting and it's light and easy."
5 years ago
Timothy W.
Home Inspector, Pride Home Inspections, LLC
"Invoicing / Receipts / Bookkeeping. - Easy to invoice / integrate with other software/databases."
5 years ago
"Horrible experience with poor customer support, poor documentation, false advertising, high fees, long payment delay, Bad platform for hourly billing. The essentials is different upon subscription than it is advertised, buyer beware."
4 years ago