Capterra 
G2 Sandra K.
Verified User in Building Materials
". — What do you like best about QuickBooks Online?I can access QBO from anywhere without needing my specific work computer with the software. — What do you dislike about QuickBooks Online?There have been a lot of changes to reporting and the views of things over the past few years. The new report format is horrible! — Wh..." Read more
8 months ago
"The mobile application has an intuitive user interface that enables sales team to supplement their presentations and create data visualization tools consequently. . — What do you like best about QuickBooks Online? The best virtue of this product is that you can extract data from different departments of your style and have them exposed in the repo..." Read more
2 years ago
Jonathan H.
"Second year in a row that it has failed. — What do you like best about QuickBooks Online? I use Quickbooks for its supposed transportability of business income and expense information that ideally speeds up tax prep and lets me store, review, and sort related data. I think the app looks nice in general, and I like its styling. — What do you..." Read more
2 years ago
Brian M.
"Mostly a headache and a lot more work for accountants who were used to Quickbooks Desktop and all the functions it did automatically. Being forced into a monthly subscription as opposed to buying it outright in a Desktop version where you could it for multiple companies without additional cost; the monthly subscription for the Online version is per company s..." Read more
2 years ago
User in Electrical/Electronic Manufacturing
"Expensive, Poor Customer Service, Not User Friendly. — What do you like best? Very little. Almost nothing. Even your survey questions are annoying. You should love your customers and not treat them as 2nd class citizens. If it was easy to move to another vendor we would have already — What do you dislike? Cost, horrible custome..." Read more
3 years ago
Richy O
"QuickBooks Online is Good. Quickbooks Invoicing & Checking Account is Horrible! — What do you like best? Quickbooks online is good for my accountant and myself to have an overview of everything and to automatically pull all bank statements from my bank itself, making life easier. — What do you dislike? Quickbooks payments and invoicing..." Read more
3 years ago
Richy O.
"QuickBooks Online is Good. Quickbooks Invoicing & Checking Account is Horrible! — What do you like best about QuickBooks Online? Quickbooks online is good for my accountant and myself to have an overview of everything and to automatically pull all bank statements from my bank itself, making life easier. — What do you dislike about QuickBooks..." Read more
3 years ago
Heidi W
"Very poor customer service. — What do you like best? I haven't even been able to complete our migration from QuickBooks desktop to online, so I couldn't tell you. — What do you dislike? I've emailed the gentleman who initially sold us the product, and he has rarely returned my emails and never returned my phone call. We also purchased..." Read more
3 years ago
User in Mental Health Care
"Significant improvements but customer service still struggles. — What do you like best? It integrates with our bank. Downloading and matching is now about 90% accurate, but bank-QBO outages still happen maybe once a year, usually after the bank makes changes -- and this is a tremendous improvement. The user interface continues to improve. We were..." Read more
3 years ago
J C
"At this price point $25+/month: You work Quickbooks Online (QBO), it doesn't work for you. — What do you like best? I do enjoy the way it can be set up to automatically track your spending and have the possibility of automating the system towards your needs. However, you still have to work on QBO and pay $25+ a month to do so. — What do you..." Read more
3 years ago
Simon R.
VP, Neomedias Agency
"Overall a terrible experience pair with a terrible customer support, with all the features it offer I wish it would all work seamlessly and have great support because I would see myself using it."
3 years ago
Becky S.
Office admin, Bella Building Group LLC
"Horrible. The customer service is non-existent. They put you through to outsourced chat and call centers with people who know nothing and just link you to articles that you have already read. You can't get anyone who have any knowledge or authority to do anything. It is the most useless customer service I have ever encountered. The software is OK but if..." Read more
3 years ago
Verified Reviewer
"Not great. Was very frustrated especially until switch. Pretty easy to use. That's about it. Nothing else"
3 years ago
Administrator in Construction
"Desktop is MUCH better than Online. — What do you like best? Credit cards and bank account syncing capability. — What do you dislike? 1. No auto signature on checks when you print them so you have to manually sign or stamp every individual check. 2. Cannot view a list of open vendor credits. 3. Cannot apply a specific credit to an invo..." Read more
3 years ago
Adrianna B.
Assistant, All 48 Dispatch LLC
"Using the software was easy and starting up was fast and simple, however, once I started having problems it was just such a bad experience with support. My main issue was I was no longer receiving verifications to my phone. Although I had sent various official documents to prove my identity- I could no longer access my funds because I could not receive their..." Read more
3 years ago
Ben W.
IT consultant, Atlas Technology Group
"what i like most about QB Online is it is easy to deploy. I can grant access to any employee without having to install the application"
3 years ago
Neil R.
Controller, Austin Master Services LLC
"I do not see what the hype is about QBO. To me it is an absolute waste of time. The only great thing that I can think about with this program is that when you pay for it, you automatically pay for an online weblink."
3 years ago
Taylor W.
Account Analyst, Vantage Point
"Quickbooks is universally know and used by many"
3 years ago
Craig J
"Improvements are negatively impacting productivity. — What do you like best? Generally does what I require and the improvements re bank reconciliation are welcome. Ability to scan receipts on the phone. — What do you dislike? Seems to be going backwards in a number of areas, more clicks required to reconcile banks, no longer able to se..." Read more
3 years ago
Lisa W.
CFO, United Family Services, Inc.
"Need more options for including and excluding info for customizing reports for your personal purposes. Have made improvements to some, but more are needed. In house payroll is just a joke when it comes to having to edit, correcting or deleting a transaction. Just what I want to do.......get on the phone and have to wait for someone to que my call and expl..." Read more
3 years ago
Richard T.
Owner, Self Employed
"I pay for Full Service Payroll. Quickbooks puts the tax rate into the program - I do not have any access. I emailed a copy late in 2019 stating the tax rate as 0.8%. The staff at Quickbooks entered the rate as 0.08% which is incorrect so only 10% of the tax was paid. I have been begging them to fix this issue. I cannot fix it because they control what..." Read more
4 years ago
Kyle S.
Accounting & Operations, Arizona Multihousing Association
"Overall it's been a horrible experience, if any other company offered the same things we would switch. The only thing I like is that QuickBooks online integrates into our current database we use for our website and client database."
4 years ago
Christie P.
Finance Manager, ASBECO
"Horrible. We experience frequent glitches (at least weekly) and the support line is so incompetent. We're passed around to different departments that have no idea what they're doing. My chat has been randomly closed multiple times, I've been hung up on, or plainly, the support team doesn't know how to resolve the issue. The headache isn't worth the features...." Read more
4 years ago
Michelle J.
Finance Manager, MDJ Accountant
"Do NOT use their premium payroll. It's expensive and their customer service is horrible. I spent almost 4 hours trying to get an answer to a simple question about a 941 form they filed. They kept transferring me around to various people and every single time they couldn't find the 941 form I had a question on. I had to do a screenshare to show them where it..." Read more
4 years ago
". — What do you like best about QuickBooks Online?I like the system and it's easy to use, the keypay process attached is excellent. Easy to setup, help desk are great. — What do you dislike about QuickBooks Online?When they make mistakes and cost you money they literally give you no consideration and compenstation offered is a joke...." Read more
7 months ago