Capterra 
G2 John B.
Co-Owner / Finance Officer, Greenpointe Floor Supply
Arun T.
Manager Technical Support, CSoft AS
"null"
7 years ago
Ken K.
Owner, Superior Roofing & Gutters
"Don't do it!!!!! If you are using the desktop version then keep using it until Quickbooks stops producing it and then transition over to another product if the online version is not up to speed by then."
7 years ago
Chris W.
Bookkeeper, Annie's Havens Ltd.
"Dear Customer, Current Status: Closed - Not Resolved What's happening? Some QuickBooks Online and Full Service Payroll users are reporting an issue when adding Employees. After choosing to Add Employee and entering the employee name, this error message appears: "Another employee, vendor, or customer is already using this name. Please enter a different name...." Read more
7 years ago
Spencer K.
Director, Lesters
"null"
7 years ago
Rodney S.
"For starters Intuit does not manage the online version, in fact it is not the same software by any means! after spending hours and hours switching over to the online version from our mac version we found that many desktop features were not available and they are not to concerned about making them available in the future i.e.; progressive invoicing!!! very di..." Read more
7 years ago
William H.
Managing Partner, Laniakea Properties
"software is fine once you get used to it. reporting takes some work to compare prior periods. if you know accounting it is whatever, if you don't i'm sure it's helpful."
7 years ago
Angel S.
Office Manager/Administrator, Stephen R. Miller CPA
"I do not find that for me there are any benefits. The ability to access it from anywhere is the strongest most valuable part of this software. Customer support via the chat option is remarkable. 95% of the time you can chat with customer support and solve your issues or ask questions and be able to move on quickly."
7 years ago
debra h.
Bookkeeper, THE MORIN-CAMERON GROUP, INC.
"none really except being able to access my client's books remotely---which i could do with just a desktop version of logmein."
7 years ago
Bonnie Z.
volunteer, Non-profit organization
"I definitely would NOT recommend this product. The only good thing I've found is that it's online therefore easily accessible to many people easily."
7 years ago
Clare E.
"null"
7 years ago
Susan R.
Office Manager, Renewal Landscaping
"Customer service seems to be very willing to try to solve my problems and answer my questions. It does have multiple solutions for tracking expenses. Can easily move from one module/area to another."
7 years ago
Edward P.
Finance Manager, Dallas First Church
"We had a dedicated T1 type internet line at the church where we use the online software. There is no reason that the software functions should be slow. With the journal entry function in particular, the processing time to move from field to field is very slow. If you are a fast typist, you will get ahead of the processing and it will not process the entry..." Read more
7 years ago
Jimmy B.
NTX Forklift
"Too many hoops to get help. Asks to send 6 digit code several times a week. Slows down work when you have to wait for a text or email to get code to use the same computer everyday. Customer service is poor at best. Signed up for payroll service and it was a nightmare to get going. No very happy with Quick Books Online."
7 years ago
Bogdan M.
President, Symmetry Capital EOOD
"I have been using QB for 12 years. Increasingly over time I got used to it, but as by business needs grew I found their customer service to be just pathetic. It depends who you talk to, and you could be on the phone for hours. I had a corrupt file, which they could not fix or figure out what the problem is in 9 hours giving me an estimate of 45 minutes...." Read more
7 years ago
Ziad K.
Founding Board Member, Peace University
"null"
7 years ago
Chris M.
Managing Consultant -- Healthcare & Life Sciences Disputes, Compliance & Investigation, Navigant
"null"
7 years ago
Christopher T.
Tretter, CPA, P.C.
"There's really no advantage at this point of taking this software into the cloud. It's too slow and lacks most of the keyboard shortcuts of the desktop version. Maybe with future enhancements, it will improve on speed."
7 years ago
Cori S.
Bookkeeper, Straightedge Construction LLC
"We were using the Mac desktop version, needed more users to be able to be working in the file so Quickbooks online was suggested. It was a shell of a program that did not have any of the features we needed for job costing and estimates. Being able to access things from our mobile devices was nice but not enough to make up for the lack of other features we..." Read more
7 years ago
Sharon C.
Accounting Associates
"Reporting is too rigid, not enough customization options. Customer support chat worked well. Do not like that I need to contact them to make changes in payroll (child support, suta tax rates)."
7 years ago
J D.
-
"This didn't offer all the functionality that I needed after having used the desktop version. Messed up the data. Not happy with online version after using desktop version"
8 years ago
Jennifer W.
Office Manager, Nobel Construction
"Mostly I like the estimate to invoice conversion and the customized reports. I also like the customized reports"
8 years ago
Daniel C.
Director of Inventory Control and Warehouse Logistics, United 1 International Laboratories
"null"
8 years ago
Karina P.
A/R Manager, Quio Products
"Integration functionality with Merchant Payment and banking"
8 years ago
Zachary L.
CFO, Factom
"null"
8 years ago
"They continue to make improvements, but never tell you what improvements are being developed. Pricing is great."
7 years ago