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Saeed S.
Provo, UT
Helen F.
Sunnyvale, CA
"Never ever going to transport my car with Reindeer. 1) They said they will try to call us an hour prior to pick up, which make sense because we can't be home the whole day just waiting for the car to be picked up. BUT that didn't happen and I handed in my car in a hurry.2) The driver told me that my car will be delivered the next day and aske..." Read more
5 years ago
Bob A.
River Oaks, Norfolk, VA
"I was forced to use This Company by my Wife's employer even though I knew of Very low customer service...It was a Crap Show..The Man that picked up my Classic 67 C-10 Could not shift it and loaded it with Tire on rail..I was told of dates of delivery 22nd-27th of October in Virginia. I made arrangements for indoor storage and contacted a family member to che..." Read more
6 years ago
Rolo R.
San Diego, CA
"Due to a new job, I relocated from Indiana to San Diego. The relocation assistance company had identified Reindeer to transport my 2017 Lexus for over $1500. For the amount they charge, one would think that the car would arrive in the same condition that it left in. The car arrived with a noticeable crack in the windshield. According to a Penske auto body te..." Read more
6 years ago
Jeremy K.
Bend, OR
"Do not move your car with this company. Do not allow the company you work for to move your car with this company.I was relocated cross-country by my new employer. Reindeer "brokered" the move of 2 cars. Knock on wood, one of them seems fine. The other incurred significant front-suspension-related damage. None was apparent before we moved..." Read more
6 years ago
Pavan Kumar D.
Sunnyvale, CA
"I'm giving 1 start because its not allowing me to give 0. This is very frustrating experience with Reindeer auto relocation. I planned to ship my vehicle from Ann Arbor, MI to Sunnyvale, CA. Reindeer auto relocation picked up my car on Monday, 09/24/2018 and they stored it in local towing area. Before vehicle pickup they told me it is estimated to be deliver..." Read more
6 years ago
Lauren B.
San Antonio, TX
"Reindeer outsourced transport of my vehicle to unknown fourth and fifth parties. Over $4000 damage to my sports car and Reindeer is refusing to accept responsibility. They were hired by a corporate relocation company, not by me. DO NOT transport your vehicle with this company, completely unethical business."
6 years ago
Winston B.
Midlothian, VA
"The absolute worst. I would give 0 stars if it were an option. I have been part of seven corporate moves before and this is the absolute first time that I have had a damaged vehicle. Unfortunately, Weichert Relocation has chosen them as a partner but I will be giving them and the BBB feedback accordingly. Avoid this outfit! They cover themselves with a..." Read more
6 years ago
Peter W.
San Jose, CA
"Three years ago we had a smooth transaction with Reindeer across country. This time we have another car and thought of Reindeer again. However, the experience was not good.1. Our car was promised to be picked up on Thursday or Friday. I heard nothing and had to call Thursday midday and again Friday midday. They had apparently had some miscommunicatio..." Read more
6 years ago
Meghan B.
Rockford, MI
"I find it so interesting that when damage is done to a vehicle in your care, somehow saying "the damage was not transit related" is supposed to just be the end of the discussion. Somehow you saying that about damage that was done between the time you picked up our car and we take possession of it isn't reassuring to me. I recognize that the claim..." Read more
6 years ago
nate m.
Trumbull, CT
"**Update on the comment below from Jessica** Hi Jessica, thank you for the response however it is incorrect to claim I drove 1,484 Miles before the claim. My vehicle was hardly even used after it was delivered and we sent the claim the Monday (Jeff Wallace emailed us the claims form) after it was delivered (since it was delivered after 5pm on a Friday) We st..." Read more
6 years ago
Kate L.
Denton, TX
"DO NOT USE THEM!!!! They damaged my car in transportation, I sent pictures and alerted them IMMEDIATELY and when it came time to pay for it they REFUSED to pay for all of the damages, and not only that but they didn't even tell me until after they'd contacted the vendor that *I* had to go get a quote from. It was disrespectful and awful customer service, DO..." Read more
6 years ago
Roy A.
Phoenix, AZ
"Beware and avoid using Reindeer Auto Relocation, they will damage the car and will show give excuses and clauses to deny the claim. Very unprofessional !!"
6 years ago
Warren I.
Morristown, NJ
"All I have to say about Reindeer is read the reviews! There are so many horror stories. I didn't have a choice since I was in a corporate contract. Reindeer arranges shipping of your vehicle with the most cut rate company they can find. My car was damaged during shipment. Reindeer told me to get an estimate. I got an estimate. They said it was too hig..." Read more
6 years ago
Jemali K.
Huntingdon Valley, PA
"These people are the worst! They will talk down to you and make you feel like, as if they are superior to you... As if they are talking to a child.. Their attitude is beyond belief.
Unprofessional and disrespectful...
DO NOT WORK WITH THEM..."
6 years ago
LaRonnda B.
Houston, TX
"Update to my review on 9/18/2017 - After several calls and complaints I was contacted by someone at the company and I manage to receive my car later that evening. Despite my car taking 10 days and the company telling me that this is normal, I spoke with the driver and he said that it not normal for my car to take that long to be delivered to me and it was p..." Read more
7 years ago
Steven S.
Jacksonville, FL
"They will steal items from your vehicle even if they are in your center console. The quality care team does a bad job a communicate with a complaint as well. I will not be using them in the future horrible experience. They arrived before I was in town and took my vehicle off the trailer and drove it 13 miles to a near by tow yard and left it there with out l..." Read more
7 years ago
Jason S.
Virginia Beach, VA
"The trust you put into a company when using their services is essential when turning over personal property, and with Reindeer, our trust was compromised. We relocated, from the east coast, and were without our vehicles during our relocation process. We were given a rental car, which we utilized for several days after our vehicles arrived since our out of st..." Read more
7 years ago
T W.
Dripping Springs, TX
"We went to *extreme* lengths to make sure one of our cars (custom built sports car) wasn't damaged in the move, including taking photographs of and measuring approach angles, asking for a skilled driver, asking that it not be unloaded once it was picked up, until at our new home, etc... Come to find out, it was unloaded and reloaded, not once, but TWICE, dur..." Read more
7 years ago
Superhero Z.
Houston, TX
"I recently found additional photos taken at the time of delivery that clearly show damages to the roof caused by driver negligence. Date and time stamped. The driver admits he hit trees in the parking lot yet I will not be paid for the damages by Reindeer. Regardless- this is just bad business and horrible customer service."
7 years ago
Joe S.
Irvine, CA
"Beware! Do not use this company if you value your vehicle. Similar to Emily S. below, I used this company as part of my relocation package to move my car from the OC to Seattle. The customer service was horrible. The delivery communications were inaccurate, the delivery was outside of the designated time window causing me to miss work, and the vehicle wa..." Read more
7 years ago
Kendra F.
Oakland, CA
"The only reason to use this company is that is your last resort and you're utterly desperate. With the exception of one manager, the customer service from dispatch/communication staff was abysmal. They changed the dates of delivery multiple times, with our car actually taking 14-days to arrive. Our car was sitting in various lots for days on end. They cont..." Read more
7 years ago
Reneesh B.
Bellevue, WA
"I had Reindeer Auto Relocation as part of my company relocation package. 1. My car was delivered 2 weeks after pick-up, which was way over the initial estimate of one to few days.2. When it was delivered, it was covered all over in mud. It was impossible to recognize my car, let alone do any inspection at the time.3. Upon wa..." Read more
7 years ago
Srikanth P.
Marietta, GA
"I had a very bad experience with Reindeer. There has been a large dent on the roof of my Nissan Altima straight from left side to right side. My bad luck I have not noticed such a big dent until its been 2 weeks from pickup. I picked the car after 6pm (very dark) and have been using the rental car provided by my company.But by seeing the dents any one ca..." Read more
7 years ago
Zach K.
San Jose, CA
"Very unprofessional. Reindeer did not communicate the delivery date and time for my vehicle as promised. It was delivered without my presence and signed for by someone who was not me. I was the called a day later to check in on how the delivery went. They were surprised that the car was not in my possession. Lucky my car was not damaged."
7 years ago
"I am writing regarding my recent relocation from Utah to Pennsylvania. NEVER EVER work with Reindeer Auto Relocation company. My new car was delivered after two weeks in the middle of a highway at night. A day after I noticed a big dent on the roof and I immediately contacted the company and explained the situation. They asked me to fill out the claim form a..." Read more
5 years ago