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Jimmy R.
Philadelphia, PA
Grayling L.
Bothell, WA
"I would never use this company again. They damaged my vehicle and refuse to help with the repair. Their contractors are terrible to work with. The have zero customer service and I would steer clear from this company."
6 months ago
Super B.
CA, CA
"Terrible company to do business with. They damaged my vehicle in transit by the negligence of their carrier who tried to force the column gear shift instead of pull forward on it. Caused several hundred dollars in damage and they refuse to fully reimburse me. Avoid this company at all costs if you care about your vehicle!"
6 months ago
Alejandro C.
Baton Rouge, LA
"Absolutely horrible, first their delivery driver was insisting I show up to receive delivery in the middle of my very first work day in my new job because he did not want to reschedule and the delivery date was several days off of their predictions, then they did not want to cover the cost of the new crack on my windshield and the antenna that fell out. You..." Read more
a year ago
Natalie F.
UT, UT
"Terrible experience. Car came damaged and customer service rep ghosted me. Do not recommend whatsoever."
2 years ago
Tommyy T.
CA, CA
"Agents are so rude and aggressive. Mostly Donny is the worst. I think his executives must take action on him because of his worst manner. I'm done, stressed enough to start my day. I think he is not allowed to say idiot to me, I've never said anything wrong to him."
3 years ago
Brandon M.
Aliso Viejo, CA
"The driver showed up late at pickup and my car was damaged in shipment. At the time my vehicle was delivered, the driver was rude and ignored my questions regarding the damage to my car. The company denied my insurance claim providing generic responses with no details, despite the damage to my car occurring in the time my vehicle was transported (the damag..." Read more
3 years ago
Alex A.
NY, NY
"Terrible experience. Shipped two cars. A sedan and SUV. SUV was fine. My sedan was beaten up. The gas door broke and doesn't stay in place. My bumper was smashed into my headlight. And my oil pan was smashed in the undercarriage and now scraping when I drive. When I showed them the damage they tried to say it was "already there". I take care of my ca..." Read more
3 years ago
Alex A.
NY, NY
"Terrible experience. Shipped two cars. A sedan and SUV. SUV was fine. My sedan was beaten up. The gas door broke and doesn't stay in place. My bumper was smashed into my headlight. And my oil pan was smashed in the undercarriage and now scraping when I drive. When I showed them the damage they tried to say it was "already there". I take care of my ca..." Read more
3 years ago
Kannen A.
Downtown, Pismo Beach, CA
"Horrible experience in which my car was damaged and the driver who delivered it could not provide current insurance (I have pictures for proof). Do yourself a favor and just make the drive, the headaches are nowhere near worth it. I hope this review saves you from what I'm dealing with."
3 years ago
Isabella B.
Bradenton, FL
"I would recommend reading all reviews before working with them. All is great when your car turns out ok. But if there are any issues they seem to always blame the owner. This is from experience as well as observing reviews. Looks like they pay Yelp for a pro account so they can hide things easier. Work with a driver directly instead. It helps the driver and..." Read more
3 years ago
Neil H.
Houston, TX
"Reindeer collected the car in perfect condition, and delivered with the fender misaligned - all documented on paper and with photos at pick-up and delivery; they denied our claim because they could not find evidence of negligence or misalignment on their part, but could not explain how the fender got misaligned... use at your own peril..."
3 years ago
Koel B.
Los Angeles, CA
"Do NOT recommend!! They damaged my car and customer service was the worst.
They made two dents in car and refused to admit it despite the fact that the delivery inspection report clearly showed the damage that was not present on the pickup report.
It cost me a bunch out of pocket."
3 years ago
Doug K.
Northwest Harwich, Harwich, MA
"I recently had a terrible experience with Reindeer Auto. They delivered my vehicle with two badly damaged rear tires. My service store reported the tires had clearly been dragged causing the damage as the tires were only 3 months old. Reindeer claimed tires are not covered which is absurd and I was forced to buy replace my rear tires. Do not use them and..." Read more
4 years ago
J S.
Bethesda, MD
"The Saga continues. Reindeer denies any responsibility for condition of car at delivery which is COVERED in marks & scratches. The car was new when they picked it up. One day off of the dealer lot in mint condition. I paid $1,690 for delivery. They offered $300 for late delivery & ZERO for all the damage. Look at the pictures of the damage. Are you s..." Read more
4 years ago
Carrie S.
Fort Collins, CO
"We had our Porsche Boxster relocated from Colorado to Texas this past weekend. Apparently raindeer gave the driver (they contracted) the wrong address for the relocation. She left our vehicle on the side of the road unlocked in front of a hotel."
4 years ago
Peter G.
MD, MD
"I have had a terrible experience with Reindeer Auto and would not recommend them to anyone. I just had 2 cars moved from CA to MD. When the first car arrived, the door stop lever arm of the driver side door was broken, so now the door will swing open if not held continuously. This happened the first time I got out of the car and caused a dent in the door..." Read more
4 years ago
Manish O.
McLean, VA
"Be sure that you remove everything from your vehicle. If you leave so much as a cell phone cable they will steal it. The company contracts out their business and many of them will steal from you. The company won't care or take any responsibility. Be careful."
5 years ago
Melissa D.
Salt Lake City, UT
"DO NOT USE! I just recently had my car relocated from Florida to Utah. It was delivered with a U-shaped crack in the windshield. This company has found every excuse to not cover the damage as well as claiming that crack was there and it must have gotten worse. The crack was not there and it was not caused by a rock or debris. It looks like something fell..." Read more
5 years ago
A
"I had my vehicle shipped as part of a government Permanent Change of Station. Because of the nature of the PCS, shipping was done through a series of contractors. The vehicle left Los Angeles, CA and arrived in Hilo, HI. Within one week of arrival I had diagnosed a broken power-steering pump, broken harmonic balancer, broken transfer case bearing, water in t..." Read more
5 years ago
A
"I had my vehicle shipped as part of a government Permanent Change of Station. Because of the nature of the PCS, shipping was done through a series of contractors. The vehicle left Los Angeles, CA and arrived in Hilo, HI. Within one week of arrival I had diagnosed a broken power-steering pump, broken harmonic balancer, broken transfer case bearing, water in t..." Read more
5 years ago
A F.
Providence, RI
"I had my vehicle shipped as part of a government Permanent Change of Station. Because of the nature of the PCS, shipping was done through a series of contractors. The vehicle left Los Angeles, CA and arrived in Hilo, HI. Within one week of arrival I had diagnosed a broken power-steering pump, broken harmonic balancer, broken transfer case bearing, water in t..." Read more
5 years ago
Frederica S.
San Francisco, CA
"The company denies fixing my car! The company I work for hired Reindeer to transport my car. I drive a hatchback car yet they put my car on the bottom level of a 2 level transport truck. A bar was sitting and touching the roof of my car when I got it meaning: when the truck bounces, that bar pushes against the roof of my car with the weight of all th..." Read more
5 years ago
Jerome A.
New York, NY
"Our car was damaged during transport and Reindeer refused to pay for the damage.The car tire cover was missing at the reception of the vehicle a Toyotta Rav4. The estimation submitted to Reindeer was $750 to fix the car, which Reindeer refused to pay us.They stated that the cover probably went off during the transport because of wind and it w..." Read more
5 years ago
Saeed S.
Provo, UT
"I am writing regarding my recent relocation from Utah to Pennsylvania. NEVER EVER work with Reindeer Auto Relocation company. My new car was delivered after two weeks in the middle of a highway at night. A day after I noticed a big dent on the roof and I immediately contacted the company and explained the situation. They asked me to fill out the claim form a..." Read more
5 years ago
"Horrible service. Emailed with one of the reps and they told me I could put things in the car, after I specifically asked. They denied this and yelled at me until I talked to their supervisors about it and showed them the VISUAL proof. They were nice enough to figure it out, but the company they contract was also pretty mid. Their service didn't give me any..." Read more
6 months ago