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Jason S.
Virginia Beach, VA
Jason S.
Virginia Beach, VA
"The trust you put into a company when using their services is essential when turning over personal property, and with Reindeer, our trust was compromised. We relocated, from the east coast, and were without our vehicles during our relocation process. We were given a rental car, which we utilized for several days after our vehicles arrived since our out of st..." Read more
7 years ago
T W.
Dripping Springs, TX
"We went to *extreme* lengths to make sure one of our cars (custom built sports car) wasn't damaged in the move, including taking photographs of and measuring approach angles, asking for a skilled driver, asking that it not be unloaded once it was picked up, until at our new home, etc... Come to find out, it was unloaded and reloaded, not once, but TWICE, dur..." Read more
7 years ago
T W.
Dripping Springs, TX
"We went to *extreme* lengths to make sure one of our cars (custom built sports car) wasn't damaged in the move, including taking photographs of and measuring approach angles, asking for a skilled driver, asking that it not be unloaded once it was picked up, until at our new home, etc... Come to find out, it was unloaded and reloaded, not once, but TWICE, dur..." Read more
7 years ago
Sam K.
Fayetteville, AR
"OMG, I'm so relieved by your comment. Honestly what a convincing liar's you guys really are. If I can give an award in this category, trust me easily Reindeer Auto will win. Alarm sensor has nothing to do with my damages. Clearly it was mentioned and still you are coming with lame excuses...Hello...and happy to explain me what... I trusted you guys with my..." Read more
8 years ago
Sam K.
Fayetteville, AR
"OMG, I'm so relieved by your comment. Honestly what a convincing liar's you guys really are. If I can give an award in this category, trust me easily Reindeer Auto will win. Alarm sensor has nothing to do with my damages. Clearly it was mentioned and still you are coming with lame excuses...Hello...and happy to explain me what... I trusted you guys with my..." Read more
8 years ago
Superhero Z.
Houston, TX
"I recently found additional photos taken at the time of delivery that clearly show damages to the roof caused by driver negligence. Date and time stamped. The driver admits he hit trees in the parking lot yet I will not be paid for the damages by Reindeer. Regardless- this is just bad business and horrible customer service."
8 years ago
Joe S.
Irvine, CA
"Beware! Do not use this company if you value your vehicle. Similar to Emily S. below, I used this company as part of my relocation package to move my car from the OC to Seattle. The customer service was horrible. The delivery communications were inaccurate, the delivery was outside of the designated time window causing me to miss work, and the vehicle wa..." Read more
8 years ago
Kendra F.
Oakland, CA
"The only reason to use this company is that is your last resort and you're utterly desperate. With the exception of one manager, the customer service from dispatch/communication staff was abysmal. They changed the dates of delivery multiple times, with our car actually taking 14-days to arrive. Our car was sitting in various lots for days on end. They cont..." Read more
8 years ago
Palani J.
Woodland Hills, Woodland Hills, CA
"Recently I shipped my Beamer thru reindeer auto from Denver to Los Angeles and ended up paying hefty amount for the damage caused. When inquired about the damage and claim, the response from the director of client relationship was not so convincing. My gut feeling is that reindeer auto doesn't care about customer experience and satisfaction. I would not reco..." Read more
8 years ago
Reneesh B.
Bellevue, WA
"I had Reindeer Auto Relocation as part of my company relocation package. 1. My car was delivered 2 weeks after pick-up, which was way over the initial estimate of one to few days.2. When it was delivered, it was covered all over in mud. It was impossible to recognize my car, let alone do any inspection at the time.3. Upon wa..." Read more
8 years ago
Srikanth P.
Marietta, GA
"I had a very bad experience with Reindeer. There has been a large dent on the roof of my Nissan Altima straight from left side to right side. My bad luck I have not noticed such a big dent until its been 2 weeks from pickup. I picked the car after 6pm (very dark) and have been using the rental car provided by my company.But by seeing the dents any one ca..." Read more
8 years ago
Zach K.
San Jose, CA
"Very unprofessional. Reindeer did not communicate the delivery date and time for my vehicle as promised. It was delivered without my presence and signed for by someone who was not me. I was the called a day later to check in on how the delivery went. They were surprised that the car was not in my possession. Lucky my car was not damaged."
8 years ago
Emily S.
Irvine, CA
"Reindeer Auto Relocation was the vendor part of my relocation package. Horrible customer service and resulted in damage to my car. We relocated across country and found damage on the car which would be $1000 in repair costs (based on 3rd party body shop estimates). The damage caused included actual holes, not paint chips. Reindeer denied the claim be..." Read more
8 years ago
James B.
Columbus, OH
"After calling and speaking with a lady over the phone I would never recommend this company for anything. The person over the phone was not friendly, sure was offensive and abrupt. The end of our conversation consisted of just cancelling the order instead of showing me to think about it for alternative solutions to meety needs. She have false information in f..." Read more
8 years ago
Ike M.
Sterling, VA
"Outsourced from relo company to Reindeer who outsourced again. Despite warning not to store my wife's SUV in the lower level they did. Result, damage to roof of vehicle and in the shop for several weeks. Car was delivered dirty. Still had the nerve to charge my company for the move. I WOULD NOT RECOMMEND THEM, TOOK HOURS OF MY WORK/PERSONAL TIME T..." Read more
8 years ago
Barbara C.
The Villages, FL
"Don't do it. Quoted one price $500.00 later was the billed price. Never in my life. I won't go in to it as I see no one has really been happy. But the experience brought me to tears..Car showed up filthy, scratches, they must have hired the muddiest man to move my car. See the other comments I love evil company Great I am so sorry for anyone that uses th..." Read more
8 years ago
Eric Y.
Glenview, IL
"What started out as an exciting new adventure with someone helping us move to our new home turned out to be a horrible experience. Reindeer doesnt seem to have its own operational unit but instead subcontracts all the way from start to finish. My truck arrived 3 weeks late; did not have its plates so I could not drive it; no paperwork so I couldnt register i..." Read more
8 years ago
Eric Y.
Glenview, IL
"What started out as an exciting new adventure with someone helping us move to our new home turned out to be a horrible experience. Reindeer doesnt seem to have its own operational unit but instead subcontracts all the way from start to finish. My truck arrived 3 weeks late; did not have its plates so I could not drive it; no paperwork so I couldnt register i..." Read more
8 years ago
Vicks S.
Redmond, WA
"-- JessicaThanks for reaching back on this. The scratching of notes happened immediately after the car was taken to your lot which is just a couple of miles from my place. How come it got dirty within a couple of miles( I can understand transit across several states but just 2 miles ?? ) and what makes it legal to strike off my initial assessment wit..." Read more
9 years ago
Vicks S.
Redmond, WA
"-- Jessica Thanks for reaching back on this. The scratching of notes happened immediately after the car was taken to your lot which is just a couple of miles from my place. How come it got dirty within a couple of miles( I can understand transit across several states but just 2 miles ?? ) and what makes it legal to strike off my initial assessment without c..." Read more
9 years ago
Jian D.
Lubbock, TX
"this is a evil business, avoid using it if possible. our new 2016 model SUV got to our door only with a lot of scratches and those guys are only paying for part of the repair cost. The delivery guy came in at 9PM when it's dark so that we can't see the damages"
9 years ago
Jian D.
Lubbock, TX
"this is a evil business, avoid using it if possible. our new 2016 model SUV got to our door only with a lot of scratches and those guys are only paying for part of the repair cost. The delivery guy came in at 9PM when it's dark so that we can't see the damages"
9 years ago
Doris L.
San Francisco, CA
"I had to use reindeer relocation as it was the vendor that was hired by my company's relocation package. The driver delivered my car with large chips on the hood, which I immediately pointed out. Reindeer claims that these chips are due to roadside pebbles, which is not covered under their policy. It is impossible to be due to roadside pebbles due to the..." Read more
9 years ago
Doris L.
San Francisco, CA
"I had to use reindeer relocation as it was the vendor that was hired by my company's relocation package. The driver delivered my car with large chips on the hood, which I immediately pointed out. Reindeer claims that these chips are due to roadside pebbles, which is not covered under their policy. It is impossible to be due to roadside pebbles due to the..." Read more
9 years ago
"The trust you put into a company when using their services is essential when turning over personal property, and with Reindeer, our trust was compromised. We relocated, from the east coast, and were without our vehicles during our relocation process. We were given a rental car, which we utilized for several days after our vehicles arrived since our out of st..." Read more
7 years ago