Reindeer Auto Reviews & Testimonials

4 (274)

Reviews: 274


5
69%
4
5%
3
1%
2
1%
1
23%

74% of customers would recommend Reindeer Auto

  Showing 1 star reviews only  

Emily S.

Emily S. star-alt star-alt star-alt star-alt star-alt

Irvine, CA

"Reindeer Auto Relocation was the vendor part of my relocation package. Horrible customer service and resulted in damage to my car. We relocated across country and found damage on the car which would be $1000 in repair costs (based on 3rd party body shop estimates). The damage caused included actual holes, not paint chips. Reindeer denied the claim be..." Read more

7 years ago

James B.

James B. star-alt star-alt star-alt star-alt star-alt

Columbus, OH

"After calling and speaking with a lady over the phone I would never recommend this company for anything. The person over the phone was not friendly, sure was offensive and abrupt. The end of our conversation consisted of just cancelling the order instead of showing me to think about it for alternative solutions to meety needs. She have false information in f..." Read more

7 years ago

Ike M.

Ike M. star-alt star-alt star-alt star-alt star-alt

Sterling, VA

"Outsourced from relo company to Reindeer who outsourced again.   Despite warning not to store my wife's SUV in the lower level they did.   Result, damage to roof of vehicle and in the shop for several weeks.   Car was delivered dirty.   Still had the nerve to charge my company for the move.    I WOULD NOT RECOMMEND THEM, TOOK HOURS OF MY WORK/PERSONAL TIME T..." Read more

8 years ago

Barbara C.

Barbara C. star-alt star-alt star-alt star-alt star-alt

The Villages, FL

"Don't do it.  Quoted one price $500.00 later was the billed price.  Never in my life. I won't go in to it as I see no one has really been happy.  But the experience brought me to tears..Car showed up filthy, scratches, they must have hired the muddiest man to move my car.  See the other comments I love evil company Great I am so sorry for anyone that uses th..." Read more

8 years ago

Eric Y.

Eric Y. star-alt star-alt star-alt star-alt star-alt

Glenview, IL

"What started out as an exciting new adventure with someone helping us move to our new home turned out to be a horrible experience. Reindeer doesnt seem to have its own operational unit but instead subcontracts all the way from start to finish. My truck arrived 3 weeks late; did not have its plates so I could not drive it; no paperwork so I couldnt register i..." Read more

8 years ago

Vicks S.

Vicks S. star-alt star-alt star-alt star-alt star-alt

Redmond, WA

"-- JessicaThanks for reaching back on this. The scratching of notes happened immediately after the car was taken to your lot which is just a couple of miles from my place. How come it got dirty within a couple of miles( I can understand transit across several states but just 2 miles ?? ) and what makes it legal to strike off my initial assessment wit..." Read more

8 years ago

Jian D.

Jian D. star-alt star-alt star-alt star-alt star-alt

Lubbock, TX

"this is a evil business, avoid using it if possible. our new 2016 model SUV got to our door only with a lot of scratches and those guys are only paying for part of the repair cost. The delivery guy came in at 9PM when it's dark so that we can't see the damages"

8 years ago

Doris L.

Doris L. star-alt star-alt star-alt star-alt star-alt

San Francisco, CA

"I had to use reindeer relocation as it was the vendor that was hired by my company's relocation package.  The driver delivered my car with large chips on the hood, which I immediately pointed out.  Reindeer claims that these chips are due to roadside pebbles, which is not covered under their policy.  It is impossible to be due to roadside pebbles due to the..." Read more

8 years ago

Brandon H.

Brandon H. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I found Reindeer to be extremely unprofessional with regards to how they handle damage reimbursement and the timeliness of their tow vendors. In particular, they first refuse reimbursement, then they try to negotiate several rounds of a settlement - and they did this with both of our vehicles. I feel that the only reason I was successful in getting coverage..." Read more

9 years ago

Simon T.

Simon T. star-alt star-alt star-alt star-alt star-alt

Fremont, CA

"Horrible, horrible, horrible!   The bumper was torn off of the back of my car while in the care of reindeer.  I was called 20 minutes prior to it being delivered and told that it was damaged.  I informed them to get it fixed, but they tried to deliver it to me anyway and the driver didn't seem to know that he was supposed to be taking it to get fixed.  It's..." Read more

9 years ago

Yi W.

Yi W. star-alt star-alt star-alt star-alt star-alt

Mountain View, CA

"I rarely write any negative review. However, frankly speaking, this company deserves no star, and all a customer can get is deep regret.First of all, the car was delivered very late and not at the home address. The driver said the delivery could be done by 9pm, but it was finally delivered at around 10:30pm in another place, at a dark night. The deli..." Read more

9 years ago

Adam H.

Adam H. star-alt star-alt star-alt star-alt star-alt

Los Angeles, CA

"Update: The "care" team at this company has gone on the offensive trying to attack my credibility publicly on multiple sites. Be very wary of this company. I rarely write negative or lengthy reviews of businesses. I didn't "offer to write a positive review" -- I explained that I would be sharing an honest, transparent account of my experience..." Read more

9 years ago

Kudzi M.

Kudzi M. star-alt star-alt star-alt star-alt star-alt

San Jose, CA

"I would give this company a 0 if I could. They messed up and scratched my car and are claiming that they are not responsible. I specifically spoke to them and follpwed their preceived claim guidance.

I would never use this company ever."

9 years ago

Benjamin F.

Benjamin F. star-alt star-alt star-alt star-alt star-alt

Atlanta, GA

"Frankly, this company deserves no star.  1 star Eek! Methinks not is actually more than troubles worth.I had my auto moved by this company.  On the day they pick up the vehicle, I had my van car wash cleaned to show room condition. ( I have the pictures and will post later.)   The person pick up my van used a flat bed auto transport to carry my van t..." Read more

9 years ago