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Eduardo P.
Victorville, CA
Elisabeth L.
Apple Valley, CA
"I am beyond words! Last February my insurance company paid for the front skid plate to be replaced. It wasn't. The old one came loose after many miles of driving. Then, within only a couple of weeks I discovered that the $300 brake job I had in the beginning of August/end of July was also not done. The rotors were supposed to be replaced with the pads. The r..." Read more
2 years ago
Bob B.
Rancho Cucamonga, CA
"Very unprofessional even when you have an appointment and was promised two hours for a simple oil change took 3 1/2 hours and their service manager only works Monday through Friday I would give a zero star if I could"
2 years ago
Miguel G.
Big Bear Lake, CA
"I thought I had already posted a review for Valley hi Toyota a while back which was not very sparkling. I was just going to update but it does not look like the reviews here so I will just say this. This dealership is an absolute joke. We brought in our car for an insurance job on some wiring that needed to be done. They called us to come pick up..." Read more
2 years ago
Kristina C.
CA, CA
"We love the car that we bought! No complaints there. The EXPERIENCE of purchasing this car was TERRIBLE. We found the car we wanted online and worked with the internet sales associate to secure the price, prequalify and reserve the car. When the car arrived, they called us one evening and said if we didn't come that night it would be sold to another customer..." Read more
2 years ago
Daniel D.
Hesperia, CA
"Worst experience, I bought three cars from them and Regret it!!!Don't trust them, they have never followed thru with any service time frame to date. Their response was "sorry you feel this way". They did not offer a way to defuse the situation after their team clearly messed up.We ordered a service that required a part, they ordered i..." Read more
2 years ago
Alan M.
Rancho Cucamonga, CA
"They waste your time, they don't even try to solve the problem that they create. They have kept our car for over 45 days. 15 days longer that agreed and it was because there team broke or cracked a part when repairing it. They offer no loaner car and did not discount the service. They would not of even said sorry if I had not spoken up. They don't CARE about..." Read more
2 years ago
Daniel D.
Hesperia, CA
"Worst experience, I bought three cars from them and Regret it!!! Don't trust them, they have never followed thru with any service time frame to date. Their response was "sorry you feel this way". They did not offer a way to defuse the situation after their team clearly messed up. We ordered a service that required a part, they ordered it..." Read more
2 years ago
Merna W.
CA, CA
"I had an appointment today at 11;15 am for an oil change and tire rotation. I did not get out tl 4:00 pm Found out others had appointments and it was taking between 3 hours to 4 hours to get our vehicles back. This is unacceptable. I will be planning on taking my vehicle back to Redlands Toyota for service. I have never had to wait half a day for an oil cha..." Read more
2 years ago
Nalani M.
Ontario, CA
"Asked for a wash and an oil change , we waited for hours and hours for poor service. We then didn't even get our service till HOURS after our appointment, to top it off the wash was poorly done and they didn't bother to tend to our truck for its oil change till we then asked to speak with a manager. Poor service , poorly done job , you're better off looking..." Read more
2 years ago
Debbie T.
Victorville, CA
"Even when you have an appointment, it takes 3 hours just for a oil change. Honestly it's just easier to find somewhere else for such an easy service."
2 years ago
Sasan S.
Thousand Oaks, CA
"don't buy from this dealership in Vixtorville, CA. BIg SCAM and the sales manager Kelvin likes to play games. I went in a couple days ago to get a Tacoma and I was hesitant to run my credit because I have been working on it for years and the same dealership VAlley Hi Toyota ran my credit about 5 times in august 2020 when I was trying to purchase a vehicle. S..." Read more
2 years ago
Jason D.
Fontana, CA
"This review is based solely on text/email communication. My advice, look for another Toyota dealership that one doesn't add over $7,800 to a Prius Prime because they are in the business of price gouging customers and two, is not rude and condescending. I get inventory is low everywhere and the dealership needs to make money, but the MSRPs have alre..." Read more
2 years ago
Marcy M.
Victorville, CA
"Worst experience ever. I have bought few cars with Valley Hi Toyota. I went in there again sat for 3 hours waiting on a response. Mr.Salem the sales person was trying his best to help us. Unfortunately the team at finance said they'll finance us with 22% for first time buyer which I took my cousin since they had treated us before really good. I was able to t..." Read more
2 years ago
Anthony L.
Corona, CA
"This dealership rips you off from the moment you walk in. They run your credit through multiple credit checks after being told not to. They charge for every thing in there service department even if you have there extended warranty they want to charge you for diagnostics when your car breaks down. They don't have complimentary rental cars for you well yo..." Read more
2 years ago
Linh D.
Apple Valley, CA
"BS....just cause I wanted to test drive a Tundra, they first judged me as if I was not able to afford it. I saw how they were looking at me. Then asked me to run credit. Told me it was a soft pull....then I find out now it was a hard inquiry. Be careful. Sales people are going to always BS you some how. And now they ask if I want to take that off I would hav..." Read more
2 years ago
Raeni M.
El Monte, CA
"Went there to get my car serviced and to possibly look for a new car. Pricilla was helping someone in front of me when I got there. Incredibly rude to this couple-they grabbed their keys and left. When it got to be my turn she was incredibly rude. I stopped her mid sentence, and asked if she can get someone else to help us. She said she wasn't...and..." Read more
2 years ago
Steve W.
Apple Valley, CA
"I tried to purchase a Toyota Tacoma from this place and got nothing but the runaround called about three used Tacoma's there was a white Trd pro for sale called they figured I didn't have enough money to give them down payment or a monthly payment they told me that the car was sold and and on for the research a couple days later it's still there on the for s..." Read more
2 years ago
Jason P.
Victorville, CA
"Was in the market for a new 2022 Tundra. Received a text saying that one was coming in the following week...literally told them I would take it. Get a text the next week saying they sold it but had a lower model. No thanks...will take my $70k somewhere else"
2 years ago
Mynor M.
CA, CA
"If I'm exaggerating show the offer. That's right you can't and won't. Price of car was $48k total after added gap, extended warranty, and one other nonsense item $59k. The fact that Todd comes on here and says I'm lying should show you guys what kind of sales people you are dealing with. If it's optional then sell me the car without all the useless ads ons...." Read more
2 years ago
Mynor M.
CA, CA
"These guys are crooks. Went in to purchase a car today. Price was settled we confirmed car even with extra accessories we didn't even want. Then the manager comes in with a whopping nearly $9k more of gap insurance, extended warranty, and other junk. Car price went from about $51k to $59k with additional junk we didn't ask for. We told him we didn't want it...." Read more
2 years ago
Jason T.
Sylmar, Los Angeles, CA
"Honestly at first I was ready to write a 5 star review for this dealer but I am giving them 1. I have had not 1 but 2 bad experiences to talk about. I think what has upset me the most is that I have sent 3 of my own clients out here to buy a Toyota rav 4 prime and had no issues whatsoever and I still recommend this dealer unless they pull what they did to me..." Read more
2 years ago
Oscar H.
Hesperia, CA
"Currently waiting over the 2 hours quoted went to ask for them to get me the Uber which they didn't do I'm just baffled instead of doing as a customer request they ignore."
2 years ago
Terrence L.
Las Vegas, NV
"They don't accept anyone!! I needed roadside assistance and they wouldn't help me at all!"
2 years ago
Lindsay J.
Big Bear Lake, CA
"Been waiting 4 hours for a simple oil change. They had lost the car and the paperwork. Finally found the car but the work has not been done so we start again. Plan to spend a day for a simple service."
3 years ago
"I would not buy a car here. Walk away look somewhere else. I bought my Corolla hatchback here and yes it was a quick process but it came with really big disappointment. First of all and most importantly they go over the the contract as quick as possible and skim through it to hide the fact that your giving away your FREE Roadside Assistance and Free 2Year..." Read more
2 years ago