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Ana G.
Victorville, CA
Ed R.
San Bernardino, CA
"Read the fine print ask a lot of questions don't let them brush you off while they're asking you to sign paper after paper work. These guys are real good at ripping people off. They act like honest "family" people but they're there to sell you no matter what. If there's 80,000 miles on a car or truck and they offer a "certified" 8 year or 100..." Read more
4 years ago
Wendy H.
Chino, CA
"I recently purchased a 2016 Toyota Tacoma from another Dealership. It was certified and under warranty. The windshield wiper reserve was cracked. This Dealership told me I had to pay for it because it was not under warranty. Are you kidding me I just spent $30000 on a certified truck and this is not covered. I have only had the truck 3 months. He explained..." Read more
4 years ago
Martin B.
Apple Valley, CA
"If you go to Valley Hi Toyota, make sure that you know what needs to be fixed. I took my truck in there and they tired to get me to pay for what the tech broke. Then they kept my truck for 6 weeks because they couldn't order the right part. Then when I finally get my truck back it only lasted 24 hours before the check engine light , 4lo light and the VSC l..." Read more
4 years ago
Michelle E.
Yucca Valley, CA
"Horrible customer service, julio kept emailing me saying they work with challenged credit. So then I spoke with Brandon in sales on sunday 3/15/2020 he told me to submit my application and he would get back to me. Left messages for the clown and he NEVER returned calls. Then today I finally get a live person and he gives me a excuse that they cant do anyth..." Read more
4 years ago
Nickademas S.
Victorville, CA
"I purchased a new Tacoma on July 12th from valley hi Toyota in July. I traded in a car that still owed money the dealer got the 10 day payoff and was supposed to pay it off. I contacted the dealer when my bank said they hadn't received the check. the dealer told me they over nighted the check on July 23rd. Then July 30th I contacted the dealer again and they..." Read more
5 years ago
Daniel G.
Moreno Valley, CA
"Horrible, had appointment... still waited 3 hrs for a oil change. No shuttle offered no courtesy car wash offered, just slow service at dealer pricing."
5 years ago
Roxanne D.
Victorville, CA
"My daughter and I wanted to look and test drive a NEW Camry! Bogard was our sales representative. He showed us a 2018 Camry that had over 7k miles on it. He obviously didn't hear us say NEW. We felt like he was trying to pressure us into buying that used car. I felt he was being deceptive. After we left, my daughter told me that she noticed him taking off h..." Read more
5 years ago
Arnulfo A.
Los Angeles, CA
"I came in for routine maintenance. I had an appointment for 9 am and came in early since it was my first time here. My truck was taken in a little before 9 am. I decided to wait since it was just an oil change and I had that appointment. The waiting area was comfortable and was happy that they had complimentary donuts and coffee. After an hour of waiting I s..." Read more
6 years ago
Juan J.
Hesperia, CA
"Please go somewhere else! Took my 2018 brand new Tacoma for an oil change and ended up with the worst news. As they where filing up the tires one hose exploded leaving a dent and scratches all over the hood!! So they say they're going to take care of. Fast forward a week we go pick it up and find out there is a horrible scratch on the tail gate door and fron..." Read more
6 years ago
Alex A.
Bell Gardens, CA
"Do not waste your time do yourself a favor and drive down the hill i went down to Toyota of West Covina And I can't believe what I saw on my service recieped. I paid $91 for an oil change multipoint inspection and tire rotation. Valley Hi Toyota charged me for one of my visits close to $200 For the same service."
6 years ago
Sergio G.
Victorville, CA
"My wife had a 230 appointment today. She called if she can drop off early and was told yes. At 1215 she drops of with Laura the service writer. I guess miss Laura was about to go to lunch when my wife dropped off. She expressed her discontent by throwing her pen on the desk and displaying irritable behavior. Very childish, immature, and unprofessional. We'll..." Read more
6 years ago
Tony ..
Hesperia, CA
"The finance manager TJ Adetunji is a total douche, his demeanor is condescending and disrespectful. After talking to him I left with in minutes. Because of him I will never bother with this place, I took my business elsewhere."
6 years ago
Darren M.
Alta Loma, CA
"I despise car salesmen, so I shop through internet sales. Normally there is no BS this way. Not here though. I have a specific model and color I want. Instead of saying we don't have it they say we can get it. Until you say ok get it. The old hand you over to the old pro salesman then comes into effect where this guy thinks he is going to sell you sand when..." Read more
6 years ago
Cha Cha M.
San Diego, CA
"They are thiefs! My elderly father went here for a hesitant motor when turning a corner... $1,000 later, they did everything from rotate tires to flushing out radiator to changing transmission fluid!!! Nothing to address the problem I called and spoke to the manager. His excuse was the dealer recommended these items. I asked him not to mention to my da..." Read more
7 years ago
Eric W.
Hesperia, CA
"What a joke worst dealership I have been to I have purchased cars from them before never ever again.This service dept has the worst customer service.Went in on a saturday to have wifes oil changed in her car expected to wait about 2hrs because it was a saturday.Walked in no one help me asked someone if I could get my car serviced for oil change,they told me..." Read more
7 years ago
Clinton B.
Hesperia, CA
"My first Toyota served me very well for 15 years, so as it began to give out, I was in the market for another one. I was in the market for a specific "certified, pre-owned" vehicle with a long list of options, and Valley-Hi had that vehicle on their lot. I was easily able to buy it at a very fair price - I even checked with sites like Edmunds and T..." Read more
7 years ago
Lou R.
El Cajon, CA
"Absolutely the worst Toyota dealership you can go to but the problem is there's only one Toyota dealership in this area. The worst service unfriendly people I've ever dealt with, so unprofessional this has to be a management issue. How they talk to you it has to be a management issue if the management was better they would not talk to you this way."
7 years ago
Creeg M.
Los Angeles, CA
"I made an appointment for 5000 mile service on my new Toyota it took 3 1/2 hours and they did not even wash the car this will be my last time I will go there I will drive to Ontario and try that dealer pretty sad"
7 years ago
Donna F.
Victorville, CA
"Unfortunately I was not very happy with my last visit, not because of my service advisor, Laura was very nice and helpful. I had a issue with my back window exploding while having the defrost on, I replaced the glass, then I received a letter from Toyota Manufacturer saying if this happened please bring your vehicle to your local Toyota dealership, so I did..." Read more
7 years ago
Mimi W.
Los Angeles, CA
"My family and I had the worst experience of our lives here. We were treated so disrespectfully that I was literally in tears when we left. The only two employees here with any type of heart or conscious were an internet sales guy named Kamal and a sales rep named Thomas Grundig. Everyone else was either extremely incompetent or just lying through their teeth..." Read more
7 years ago
Kate F.
Glendale, CA
"After discovering that the starter battery for my 2007 Camry was not keeping a charge, and that only a Dealership (Valley-Hi Toyota) could handle that--I made arrangements to have the battery replacement done. This involved AAA picking up and towing the car to this location. The AAA driver was more than prompt and got my car onto the flatbed truck-tow car in..." Read more
7 years ago
Tyler M.
Apple Valley, CA
"I wish I could give negative stars. Very shady business practices conducted here. One of the main people is the sales manager Larry Ojeda. He is a nasty person with no integrity or ethics. He will go back on contracts after they are signed under the guise of "your trade in wasn't good enough" for the money we gave you. They want to write you up for a..." Read more
8 years ago
W I.
Victorville, CA
"If I could give them negative stars, I would. Brought my car to get an oil change. I was here at 7am. It is correctly 10:30am, and no car yet. 3 1/2 hours for an oil change."
8 years ago
Laura R.
Hesperia, CA
"The service here completely stinks! You make appointments, but the service department never delivers! We have bought multiple vehicles here. We were always pleased with the experience in regards to buying Toyota!"
8 years ago
"I understand that we need to make appointments for everything due to Covid-19 but what about when you schedule your appointment at 2:30pm and you pick up your car at 6pm.
The only thing they say sorry we were busy then whats the point of an appointment"
4 years ago