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Robert G.
Los Angeles, CA
Angela G.
Ontario, CA
"Absolutely horrible service!!!!! They will complain about coming in without an appointment but when you make one they make you wait in your car for over 30min. When you ask for a manager magically one isn't available. Why make appointment if you are not going to honor it. And the guys outside are no help what so ever. Horrible service if you plan on comi..." Read more
4 months ago
Charles M.
Barstow, CA
"After numerous attempts to have me bring my truck in for a service. I make an appointment. I get there just to be told that all that needs to be done was a tire rotation. And even with an appointment, the advisor told me that there was a 3 to 3 and a 1/2 hour wait. Somebody needs to access why management can't handle scheduling better. Looks like this place..." Read more
5 months ago
Pam T.
Parker, CO
"Tried to defraud me during the sales process and now refusing to fix a used car that was under their 30 day warranty. Yet accusing me of refusing to work with their service Department. Receptionist specifically told me that she was instructed not to help me. I likely won't be able to drive to see my family at Christmas because I'm not driving a safe vehicle..." Read more
5 months ago
Eddie G.
Victorville, CA
"Had my appointment at 10:40 am
Didn't receive my car back till 5 pm
All that was done was a tire rotation.....
we didn't even get a phone call to say our vehicle was ready."
6 months ago
Bill D.
Apple Valley, CA
"I'm still only giving them one star, Because you have to give them a star.... They still have lousy and rude employees in the service department, and they don't do anything about it.. I've left messages for the service manager. I think his name is Jarred I've left messages for the Brownings. I've left messages for the sales people. Nobody calls back nobody t..." Read more
6 months ago
Heather F.
Victorville, CA
"Worst experience ever. I've been talking to the dealership for 2 weeks - the car I wanted came in and I said I was doing paperwork... I'd come earlier and car was not ready. They sold it WHILE I WAS DOING PAPERWORK!"
6 months ago
Brian S.
Victorville, CA
"Worst dealership ever!Customer service - FKnowledge - D-Incompetence A+Called on the phone to make an appointment and the lady on the other end had no idea what she was doing. I never was able to get an appointment. I went online and was able to make an appointment. When I showed up I was told it would be a several hour wait even with..." Read more
6 months ago
Bob Z.
Santa Monica, CA
"Sales department was lied to me. Asked about a Grand Toyota Highlander Hybrid. They said it was sold. Said they had another one they could sell me. Sent me specs and I agreed I would want it. They asked for my license and registration and SS# and ran my credit. Then, I find out the car does not belong to them. It was the spec sheet from another dealerships c..." Read more
7 months ago
Tori J.
San Francisco, CA
"Please don't walk, RUN from this dealership. My friend spent 8000 down on a vehicle here and not even before she made her 4th payment the engine went out and they are doing nothing to assist her. When buying the car they told her she had a 50,000 mile warranty when in reality they only covered the car for 12,000 miles. They sold her a faulty car and after mu..." Read more
7 months ago
Briana L.
CA, CA
"I had an appointment at 9 for just an oil change been here for just about 21/2 hours Then come to find out the tech Marco r Sends me a video and a report of an inspection of a car that is not even mine! I don't even trust that my car is being checked correctly now and receiving an oil change I will not be coming to this place again I've never had th..." Read more
7 months ago
Vanessa R.
Yucaipa, CA
"Brought my truck in to get the tires rotated. I had an apt at 2:20. they called me at 4:45pm saying it was done. when I went to pick it up they handed me my keys and I noticed that my keychain was gone. you might think... "well it's just a keychain!" you'd be wrong! this was a keychain I got from my brother before he passed away.... and he's gone and..." Read more
8 months ago
Louis C.
Los Angeles, CA
"We purchase a certified 22 Toyota Tacoma 6/4/23 ... first the vehicle was never really detailed as it should've been! What got me pissed off was the maintenance light came on too early, took it into the dealer to get the oil change and a couple other things that were cover on the warranty. The service advisor told me that this vehicle should've got an oil ch..." Read more
8 months ago
Mercy R.
Waterfront Shuttle - Zoo, CA
"Their service department opens at 9am I was there dropping off my vehicle at that time. All it needed was an oil change and I was told because I had no appt that it would be a long time, I had no issues with that. They said should be around 3pm the latest same day, again no issue with that up to this point. I asked if they offer rides home they said not for..." Read more
8 months ago
Bill M.
Victorville, CA
"Way overpriced for any dealer or service department. Over 2 hours for an oil change WITH an appointment. Never again."
10 months ago
Susan G.
CA, CA
"Think twice before you purchase the top warranty for your toyota vehicle.On 6-2-23 my brother took my Toyota Corolla for the appointment I scheduled at Valley High Toyota. It took almost 3 hours to replace my flat tire and they forgot to do the tire rotation and check the other tires which I had requested.But to top it off the service advisor accuse..." Read more
a year ago
Mo M.
Victorville, CA
"I use to enjoying going here to get my car serviced but I won't be back the customer service here has just gone down hill for me. No one communicated with me when I can was done getting services like they said they would and when I went to go pay the rude ass cashier was texting away on her phone not paying attention. Then she finally noticed me waiting and..." Read more
a year ago
Steven M.
Hesperia, CA
"It looks like it won't post my original review. This place is a scam. I paid for a premium service plan and every time I bring it in, they don't do anything to it. They said they did a tire rotation today, checked my tire pressure and they didn't do shit, it was all the same! Didn't refill fluids. I was there for 4 hours for what? No one was helpful, no one..." Read more
a year ago
Bishop J.
San Francisco, CA
"There was a manger there that thought he should get in my fathers face and wanted to fight over a oil filter that was on too tight that they wanted to charge almost $300 to fix. The only issue is Toyota was the only one to do the oil changes on the vehicle. The unprofessionalism of that manager has made it clear that I wont buy from Valley Hi no matter the c..." Read more
a year ago
Veronica S.
CA, CA
"If i could i would leave 0 stars for this place!! I have been a toyota member with this dealership forten plus years and also referred plenty of familymembers to this store but i will definitely not be returning. Guillermo my "sales" associate left me with such a bad experience! He was very unprofessional, immature, and very pushy! i am truly..." Read more
a year ago
Sharon C.
Buellton, CA
"I have been trying to get through to the service department and and all's I can get is an automated message wanting me to go online to make an appointment, Not allowing me to speak to an operator. I tried several times but could not get through. So I thought, I will call the sales department. And don't you know they picked up after one ring willing to help m..." Read more
a year ago
Richard F.
Apple Valley, CA
"If you don't want to waste your time with poor customer service don't go here this place is a joke. I was informed that the car I wanted had arrived, I left work early drove 80 plus miles only for Adam to message me 20 minutes before my scheduled appointment and tell me someone else is in the process of purchasing the car. I still went to the dealership and..." Read more
a year ago
Vikki H.
Victorville, CA
"I scheduled an appointment for an oil change. My appt time was 9:20am, arrived at 9:15, finally got checked in at 9:40, and was told it would be about 2 hours for this service! Unbelievable and quite irritating as I have other appointments that are scheduled today (day off)! Seems like it's been taking longer and longer each time I've brought my vehicle for..." Read more
a year ago
Josie O.
Piñon Hills, CA
"really really disappointed, as my fiancé has just had his truck for little less over a month and we got the platinum plus plan thay includes windshield repair due to unfortunate weather, we went to run errands and some jerk decided to race down the other side of the street into a puddle and cracked my fiancé's windshield which was smaller then 1inch but of c..." Read more
a year ago
Tarah S.
Bloomington, CA
"If I could give zero stars I would! This Toyota location is nothing but bad business. I pre ordered a Camry and waited 2 months for it to arrive. When it finally "ARRIVED" it had none of the specs I asked for. After pointing out all the things it didn't have, Mina the salesman tried to convince me it doesn't come from the manufacturer with these thin..." Read more
a year ago
"Very upset at the process of Toyota Corp.As I'm buying my truck, they slam you for more items/packages to purchase. Fine, I'm fine with this tire protection package that I purchased, it allows you to bring in your vehicle worry free, no questions asked and bring your damaged tire in for a new one. I've been waiting more than 2.5 hours for an "app..." Read more
4 months ago