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Donald C.
Victorville, CA
Sarah H.
Reseda, Los Angeles, CA
"Negative review for the sales department. This place advertises that they do not mark up vehicles, however, there IS a $995.00 vehicle protection that can not be removed from your purchase. The plan was not necessary for me but they said it's not something they can remove, sounds like markup to me. But whatever fine the market is not in my favor righ..." Read more
3 years ago
Christopher M.
Hesperia, CA
"This is one of the worst Toyota Dealerships in Southern California if not the Continental United States and its been this bad for years despite the 4 star rating. Day 1 - Took Vehicle In For a simple alignment and Oil Change. Nobody called all day, finally had to call myself to find out the vehicle was done or so I thought. No paper work on the a..." Read more
3 years ago
Stephanie H.
Rancho Cucamonga, CA
"My dad went in today about an hour ago to buy a Tacoma and we are extremely upset because the reason why we even ran his credit was because we were wanting a 2.49 interest which my dad fully qualifies since he has excellent credit but when we did numbers they gave him almost a 5%, later on the manager inside the office ended up giving him a 2.49 but we felt..." Read more
3 years ago
Kristina S.
SoMa, San Francisco, CA
"For over week I was in communication with one of their employees about the specific car I was looking for. They didn't have it in stock so I told them to keep me updated in case one came in. One morning I received a message that they they got the car and asked me if I wanted it. I said yes and told them I would be there in two hours (driving from Glendale)...." Read more
3 years ago
Anson R.
Hesperia, CA
"I buy my daughter a brand new Corolla for college commute. First FREE service they rotate her tires, forgot to reset their location. She gets a notification of low tire on the freeway. She checks front left that the car is telling her is low. She checks it with tire gauge, it's fine. She goes on to get a blowout because it was her back right tire!!! Put my d..." Read more
3 years ago
Ana C.
Victorville, CA
"Incredible bad bad service... I am very familiar with how car dealership works. And to be honest it's a stressful situation.. it's hard to find a comfortable place to do business with. This place just gave us the worst experience. To start off one of the salesmen said. : This is not a buyer's market, so we dont accept negotiations. That right there..." Read more
3 years ago
Yovana C.
Pomona, CA
"I have contacted the dealer and showed that I was interested in buying a vehicle for several months. I spoke with different people several times just on what I wanted they pulled my credit knowing I was on my way to purchase vehicle only to be told its been sold. So now I dont have a vehicle and my credit score is lower. Please don't waste your time there..." Read more
3 years ago
Silverio C.
Apple Valley, CA
"Horrible customer service in their service department. They don't listen to concerns and on one occasion they charged me for work they didn't do. Never doing business again."
3 years ago
Latisha S.
CA, CA
"I have had a very horrible experience with this dealer ship. I went in there on Monday to look at purchasing a new car. I am a woman, a single mother who went with my child and I feel they completely took advantage of that. I feel sick to my stomach that these men would do that to me and my child and I can only imagine how many others they have taken advant..." Read more
3 years ago
Angel M.
Adelanto, CA
"First I give only one star because of our salesman. Alexander was amazing. Did not push us into getting a car, kept me updated on a Sienna we were looking for and made everything in his control very easy for us and we appreciate all his work. A few days ago I went to the dealer in search of a 2021 Sienna. Met our salesman and told him what we were lookin..." Read more
3 years ago
Luke R.
Apple Valley, CA
"No, Todd S. The details are not more intricate. In fact, I took my truck the very next day to "Town and Country," and for $98.99 they were able to do a complete alignment. No problems at all! Said my tie rods and all the components were in fine working order. I will be taking vehicles to them for all my suspension needs from now on. I'm also recommen..." Read more
3 years ago
Netty L.
Victorville, CA
"Horrible place to shop for a car. I came here with every intention on buying a car but was told that the car I wanted they didn't have and I was told by a sales person "good luck trying to find it". After this shitty experience I contacted another Toyota dealership and they literally bent over backwards for me saying if they didn't have the vehicle I..." Read more
3 years ago
Luke R.
Apple Valley, CA
"Put a 2.5 inch lift on my Tacoma needed to do an adjustment on the alignment after of course! So I make the appointment for that and balance and rotation of the tires. Appointment is at 9:30am. I had my wife take the truck down cause I was at work. She's stuck there waiting till 3pm when the service rep tells her the alignment can't be done. Everything is ru..." Read more
3 years ago
naz k.
Pasadena, CA
"Unfortunately, William the internet sales manager no longer works here. I've called in several times trying to speak with the sales manager and have left several messages but they won't return my calls. My car comes with Toyota Care and unfortunately due to covid and my physical disability I am unable to come in and I've contacted the corporate customer serv..." Read more
3 years ago
Juan M.
Hesperia, CA
"This dealership is a joke. Be prepared to waste your time. My family member went here to purchase the vehicle posted 2/28 and agreed with a sales person on a price and got the okay from a manager to get a deal done and when it came time do paperwork in finance they hit her with the usual add on warranties you'll never use and when she declined they had anot..." Read more
3 years ago
Juan E.
Victorville, CA
"We purchased a car there in December. Very happy with the Camry and the folks involved with selling us the vehicle. They all were doing there best to satisfy our needs. But now that we need to do regular service on the vehicle the customer service is COMPLETELY GONE OUT THE DOOR. I went in today with no appointment. I expected it would be a long wait and was..." Read more
3 years ago
Jane L.
Los Angeles, CA
"I made an appointment a week advance for oil change , and on my arrival time, they made me wait for 2hours and 30 minutes. Why do you guys take appointments then?? I made an appointment for today at 9:30 am last week and arrived 5 min advance and still making me wait!! Its almost 1:30 pm!!! This is insane!! I have a life too!!! My time is im..." Read more
3 years ago
Bad C.
Apple Valley, CA
"Worst service ever!!!! Rude staff!!! Poor management!!!! You guys are a joke!!! People bring their cars to you to get fixed and you tell them it's not covered under the warranty or better yet not exactly sure what the problem is. And to top it all off you take customers money without a definite diagnosis. You should be ashamed of yourselves!!! And this compl..." Read more
3 years ago
Greg N.
Fontana, CA
"TRUE AND UNBIASED REVIEW!!!! First let me say that the young sales lady was very friendly, but the guy that comes from the back to talk numbers was TERRIBLE and he cost this young sales lady a sale!! First of all the whole point of having a pre approval, is so you can cut all the BS out that the dealership likes to throw at you. I came to this dealership wit..." Read more
4 years ago
Tracey S.
Hesperia, CA
"A warning to everyone. Do not buy a car from this dealership. They do not honor their service agreements. Their service department staff is dishonest and unprofessional. Their customer service staff pays lip service, admitting they are undermanned and inexperienced, but won't help in any way with service department issues. Their cashiers steal credit card nu..." Read more
4 years ago
Bill D.
Apple Valley, CA
"Between my dad and I we have bought about 15 cars over the years from his dealership. They have recently became under the worst I've ever dealt with and I'll never buy another car from them I can't recommend this dealership go down the Hill and buy your car don't buy it appear they don't deserve your business."
4 years ago
Frank E.
Hesperia, CA
"Went into this dealership with my daughter to purchase a RAV4 Adam was helpful but then Gabriel came over to talk numbers and from the moment he sat down all bad , had no clue to the numbers he was looking at thought my daughters credit score was what she was wanting to pay a month lol the with a demeaning tone told us you want me to give you a 31,000 car 2..." Read more
4 years ago
Steve M.
Apple Valley, CA
"Absolutely terrible service and rude personnel! After taking my truck in for a safety recall after I made an appointment they didn't have the parts and I wasted my time and gas and went home. The were very rude and they never called me back. No wonder people go down the hill for cars."
4 years ago
Victor C.
Ontario, CA
"Went to valley hi Toyota today excited in hope of buying my girlfriend a new car but unfortunately our sales person decide to look at her/stare practically undressing her making her very uncomfortable. We tell him we no longer need his help we are leaving. He slowly walks away and turn around again tryin to be a perve. So much for buying a car, instead my gi..." Read more
4 years ago
"Scheduled service for 10:30 am and let them know I was waiting. I was told 2 hours for service to be completed. At 2:30 I told them I either need my truck or a loaner to pick up my kids. 4 hours had passed and they went to see why it was taking so long. They came back and told me another 1/2 hour and it would be completed. Turns out they took walk ins and di..." Read more
3 years ago