Capterra 
G2
Gareth T.
"We have had an awful experience with When I Work who lied about the capability of the software and API. We continued to use the software, as a small charity, we had invested a lot of money into the system. When one of the key features of the software stopped working we were unbale to use this. The support was awful and was unable to fix the issue. This lea..." Read more
a year ago
Heaven M
"Many glitches. — What do you like best? Con isn't scheduling app when it wants to work! — What do you dislike? We had many glitches and caused a lot of scheduling conflicts and confusion. — What problems is the product solving and how is that benefiting you? None. The main benefit was to have in the go scheduling!"
2 years ago
Heaven M.
"Many glitches. — What do you like best? Con isn't scheduling app when it wants to work! — What do you dislike? We had many glitches and caused a lot of scheduling conflicts and confusion. — What problems is the product solving and how is that benefiting you? None. The main benefit was to have in the go scheduling!"
2 years ago
Christie S.
President, One TwentySeven
"It sucked. Nothing. The price is outrageous. That should tell you everything"
2 years ago
Administrator in Hospital & Health Care
"No Support. — What do you like best? Really excited to use when i work, Until i had to litreally bed someone to give me a call to give me support on the platform, even when i begged for this to happen it was refused and i just kept getting sent articals. We are now using a different platform and i can receive a phone call when support is needed. W..." Read more
2 years ago
Verified User in Hospital & Health Care
"No Support. — What do you like best about When I Work? Really excited to use when i work, Until i had to litreally bed someone to give me a call to give me support on the platform, even when i begged for this to happen it was refused and i just kept getting sent articals. We are now using a different platform and i can receive a phone call when su..." Read more
2 years ago
Daniel b
"Add some new featured already. — What do you like best? It worked consitently, but offering minimal integrations or features. — What do you dislike? Did not change in the 4 years I used. it.. I was never asked how to make improvements or offered any. — What problems are you solving with the product? What benefits have you realiz..." Read more
3 years ago
Daniel b.
"Add some new featured already. — What do you like best? It worked consitently, but offering minimal integrations or features. — What do you dislike? Did not change in the 4 years I used. it.. I was never asked how to make improvements or offered any. — What problems is the product solving and how is that benefiting you? sch..." Read more
3 years ago
Deborah P.
CEO, OCal Solutions
"Terrible. When I first started with When I Work it was a blessing and helped our business work well. I don't know if they changed management or what but the customer service has gone down hill in the last year or so. We are a staffing agency. We depend on our scheduling service for our money our very heart of our bisiness. They made some changes that h..." Read more
3 years ago
Paulina s.
Server , Flanigan's
"Needs work. I'm staying away from it. Super frustrating and keeps freezing on you. unable to log back in. It seems easy to operate if it worked. I like graphics. I'm very frustrated so there is not much to like"
4 years ago
John B.
Owner, Retail
"These guys are crooks. Go out of their way to take your money even after cancelling subscription. Make you jump through hoop after hoop to cancel. TOS is very one sided to WhenIwork"
4 years ago
Elizabeth R.
Mgr, PFC
"Overall, we feel very let down with the simple but IMPORTANT missing features. Having spent time to setup two other client accounts with WIW, and made two training videos. WASTE OF TIME! But that's the chance you take, right? Vetting doesn't always go well and we found a work around for the PTO issue, but the timesheet submittal issue is a deal breaker. We a..." Read more
4 years ago
Gary J
"Nothing this app is total garbage and I advise employers to stay away from this app."
5 years ago
Joseph T.
CFO, HSBC
"Their pricing marketing is completely misrepresent what they're selling. Their pricing structure is set up to charge you in blocks of users of 10 per users, which means if I have 11 users, technically we're being charged for 20."
5 years ago
David W.
none of your business, work it out
"told my firm to email me shifts and i'll clock in manually. complete joke and no support what so ever. i did not have to pay? i have to keep writing for some reason but there really is nothing to say, nothing at all, its been stressful just having the thing"
6 years ago
David H.
Head of School, The Ross Preschool
"We never used WhenIWork with our employees...nobody received login info or a schedule. We found it didn't work and we contacted WhenIWork pretty much right after signing up and they refused to offer any refund (we paid for the year). This is such bad business."
6 years ago
Brayden R.
Real Time Analyst and Coordinator, Wag Labs Inc.
"null"
6 years ago
Verified Reviewer
"Looks slick, appears to offer a lot (which it does, at a cost, see below...) Customer support is very responsive - live chat, email, etc. I may not like their answers (see below) but I can't fault their timely attention, their patience, their attentiveness."
7 years ago
Kelly K.
President, SunScape Tanning Studios
"There really isn't anything that stands out as there are dozens of similar services with similar features that surely provide far superior service."
8 years ago
Caitlin M.
"I manage a home decor store, with a team of 6-7 employees. We have used the service since opening in August, and have used both the Scheduler and Attendance features on a regular basis, up until a week ago."
9 years ago
Kristin R.
Management, 4505 meats
"During the set up process, I set my account to invisible, yet still, employees kept getting email alerts when I was trying to set up the account/template. I wanted to give it a try before going live. However, due to the ridiculous amount of emails to the profiles I input into wheniwork, I had to abandon the effort. Even after canceling the account, I'm st..." Read more
10 years ago
"Wish it integrated with more products that we currently use, would be nice to see that . — What do you like best about When I Work? I have nothing negative against the dropbox. he is incredible. the interface is simple, but with the more files you have, things can get rough. even with file folders, things can get really busy and hard to find. G..." Read more
a year ago