About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Janice Preston
Customer sally rumfitt
"Okay I decided to wait until I had purchased the car to write this. And this is a review for over all as some bits were a 5 Russell coming to rescue me when I couldn't start the car( my error) was definitely a 5 having access to a loo and hot drinks offered also a 5 however Ideally I would want to give 3 1/2 stars but this wasn't an option The staff were lo..." Read more
a year ago
Tony
"Purchased my first car from them around 1 weeks ago. Overall I think their service were okay, but it could be better. The things that I like: 1. They could transfer the car to the branch near you if you pay the refundable reserving fee. 2. Their sales/pre-sale team were very responsive. I found the car in autotrader and they reply to me within 2 hours. 3. T..." Read more
a year ago
Andrew
"The Southampton site for pick up easy to find. The staff l felt were not interacting with the customers saw they were hiding away in the back room very disappointing. As for needing information on cars didn't seem to be at their fingertips. As for a zoom sale well that was interesting all done with other customers listening in! A private room would have bee..." Read more
a year ago
Ian Munford
"Positives - Rapid response from sales team on asks for car quality pictures. Car was valeted really nicely. Pleasant helpful staff in the car handover location. Challenges. Sales team need training on car features and options (wrong information was provided during sales call). I let it go on the day due to time pressure for completion. Time slot for sa..." Read more
a year ago
customer
"Sadiya was great but I was misled to the condition of the vehicle by the online sales team."
a year ago
Brent Jeffs
"Really efficient process. Friendly staff. If I make it apparent I don't want to be sold to, I'd rather not be. I flagged an error with the car prior to collection, unfortunately the error wasn't sorted by collection, meaning I am now having to make a trip to a third party garage in my own time. To be fair they have held their hands up and are covering my cos..." Read more
a year ago
Mr Maxwell
"Perfect service in store. Friendly and efficient. Thank you Abu Not convinced about the delivery, a lot of haggling needed to get it sorted, and it still wasn’t the desired outcome Eventually 2 people delivered the car, it was just annoying and frustrating how reluctant the seller was to do so despite offering the full price"
2 years ago
Customer
"Kia Sportage £15k Pro’s - no cost to transfer car to local branch. Friendly staff at local branch. Helpful on the phone. Con’s - Car arrived with warning service light on and very low tyre tread on one wheel which they refused to replace. Car serviced by them which invalidated 5 the year Kia warranty. Sale done on zoom - which didn’t help when you have issue..." Read more
2 years ago
Neel
"I reached out to Carsa via Autotrader. They were responsive and shared a video of the car as requested. The pre-sales experience was good. I did a test drive from their Mountsorrel centre. You will be lucky if the car is in good condition otherwise the sales and after-sales experience are pathetic. The agents who talk to you over Zoom call come across as ve..." Read more
2 years ago
Sabbir Malik
"Pros: - Easy to reserve a car online - Car was cleaned and polished very well - Got a great deal and the website links to autotrader’s price analytics - Staff at the centre really friendly and welcoming The reason I’m not rating it 5 stars is because: After you buy, when you go to collect, you need to speak to someone over a video conference (this would’v..." Read more
2 years ago
Brian Haskell
"Not very good"
2 years ago
Adrian Croucher
"Oh, a very mixed bag. Good bits; Modern use of technology, fast sales and payment process, document delivery, Communications. Not so good bits; car preparation (average only) and honest fault declaration regarding bodywork blemishes and small defects that get missed on a test drive/ first viewing so this is definitely caveat emptor( buyer beware) so look ov..." Read more
2 years ago
Fab Freddie
"Collection of vehicle didn’t start as I would have wished. Tyre low pressure warning and a very obvious piece of trim in cabin damaged. I mentioned trim and after being told the price of the vehicle reflected the condition the price of a replacement trim was deducted from the price. As a good will gesture the car was filled with diesel which was appreciated...." Read more
2 years ago
Richard Williams
"Ok purchase but the handover team were far too pushed and busy to spend quality time with customers. They had to spend a lot of time apologising for delays. Nice guys but need far more of them. I also had to wait over 30 minutes for my vehicle to be prepared , despite having a firm appointment."
2 years ago
Ian U
"Buying of the car worked well even with virtual sales/technology. Pleased and happy with car purchase so far. Less happy with warranty, after reading small print not the gold star service promised with several exclusions."
2 years ago
happytraveller
"Bought a lovely car but mucked around from Friday to Thursday as it 'wasn't ready,' in preparation, MOT (it wasnt), query etc. Finally collected but chap washing it while we waited to test drive?? Pay. Sales chap not at all phased by it.Previous owners debris in glove compartment. Lovely car"
2 years ago
Claire Skelton
"Better explanation of the paperwork element at the end of the transaction by the online sales administrator would be good for customers not familiar with the fact the regulatory documents are now all online. Overall the experience was good and the representative Louie was very good - eager to please and very pleasant to deal with. It was a friendly atmosphe..." Read more
2 years ago
Steve
"Nice people to deal with, nice range of vehicles. No haggle policy works for me - no embarrasing conversations batting offer and counter-offers. Car we bought was well presented, clean and seemingly straight. Time will tell. Only giving three stars as all financial matters are handled over a Zoom call which post-lockdown/covid restrictions seems strange an..." Read more
2 years ago
Peter Skidmore
"I asked if there was two keys with the car, they checked and said yes but the second key turned out to be for a Lexus, not for the Audi A1 that i had bought . I don't think that enough was done to find the second key and i wasn't offered any compensation."
2 years ago
Mr Beavoisin
"Didn't like the zoom meeting to go through finances and warranty. Need paperwork to show what breakdown cover we have and not just told that it is part of the warranty. Who is the breakdown cover with!!!!!!! Had to pay for drive away insurance as company Carsa use their website was down. This cost an extra ,£34 which should be refunded by Carsa. Plus..." Read more
2 years ago
Holly
"A good price and the car was in a very good condition. Very true to the pictures/ how they has described the car. Booked click and collect and they had it polished for when I arrived. Only thing I’d say is read into the warranty. It’s only up to £500 (which wasn’t made clear on phone) but I didn’t look into it on the website. Ended up paying for the £495 w..." Read more
2 years ago
Amiyra
"Being completely honest in my experience, I’m from the north of England manchester to exact, and I’ve always brought cars in and around my home city, it’s been a lovely exchange each time , I thought I’d look for a better deal outside the city and travel to Loughborough for a VW Tiguan that carsa had for sale. The whole experience from the start was slightl..." Read more
2 years ago
Jane
"Car was lovely but a few minor things once I got home were disappointing considering the car was meant to have been checked over so perfectly!! Staff at Southampton were very efficient and courteous. Process of buying took a while but Would still use again. Next time check the car over a bit more Thoroughly."
2 years ago
WOOL MERCHANT
"Mathew in delivery was aggressive and rude does not know customer service. Was only interested in his month end sale and nothing else . Also site does not advertise about road tax for vehicle I checked on aurotrader the advert it said 165 pound when I went to tax it it was 520 pounds .when I told them they don't take responsibility of autotrader advertis..." Read more
2 years ago
"I though Atif was extremely thorough and professional but the dealing after in the office via tv was not great. Kept breaking up."
a year ago