About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Mr Gell
Emily
"Although I am happy with my car, I feel that the experience of buying it at Carsa could have been better. There wad a lot of waiting around to get someone's attention and when we did, they didn't know I was collecting my car and not having a test drive. Also little things like being offered a seat and a drink would go a long way."
2 years ago
Jack Kessler
"I was very impressed with the initial process and test drive and would have given 4 or 5 stars. Hein in Southampton and Anil in Loughborough were very professional throughout the purchase. However the collection experience was less impressive. I’d arranged to be collected from Loughborough station and had actually booked the train on Wednesday whilst in the..." Read more
2 years ago
Nicola Kelly
"Friendly service from Becky."
2 years ago
Rehana Kauser
"Could do with face to face customer service rather than video call"
2 years ago
Chris Gardiner
"The branch staff were great and could not have been more helpful. I had to wait far too long for the remote payment and transfer Teams calls, and I don't know why the payment people just assumed that I would have mobile banking. The process would have been much quicker and smoother if the local branch staff had been allowed to process everything."
2 years ago
Md Shaheen Reza Chowdhury
"I had poor experience when I was served on Southampton branch - the reason I gave still 3 starts due to online / zoom meetings were good."
2 years ago
Alan Moulden
"Overall ok but then on leaving noticed there was no tools for changing the wheel on a 4 month old car....should have been checked"
2 years ago
Clare Rook
"I was sold Gardx but it's unknown to me whether or not the car received this treatment. When I asked about how I would know it had been done, I was told that Gardx would provide that. I never saw anyone from Gardx and feel I may have paid for something I did not receive. Also, I was never quite sure what was happening next. Particularly when I was taken to a..." Read more
2 years ago
Bijay Bhandari
"There was no problem during the purchase. But nothing special to mention. I had a query after buying the car. The engine coolant level was just under minimum so I called to ask if they knew which coolant was used. The person just directed me to Autozone US. I was told they do a thorough check on the car. Surprised how myself and the dealer missed something l..." Read more
2 years ago
Mr B
"Purchased a car today; appointment for test drive pre- arranged, did test drive ok then had to wait over an hour to get to be processed for payment. Car had not been checked to ensure basic safety equipment, service history and spare keys were present. Had to drive to another site to collect them. Place felt understaffed and not completely organised. Did buy..." Read more
2 years ago
Noreen P
"Sales good and not pushy. Warranty pointless. We live and learn."
2 years ago
Andonis100
"Was given a 4 hour time slot for delivery of car but after this had passed I called up to be told the driver was stuck In traffic. I had had no correspondence with anyone to inform me that the delivery would be late until I called up to find out where the vehicle was. Had a call from the sales team asking how we was getting in with the new car so had to assu..." Read more
2 years ago
Simon Brook
"Booked a 12:30 pick up time, an hour later still waiting! In the end reception processed the V5 and tax as I did not have time to wait for a booth! Not sure I get that idea! 4 sales people sat around doing nothing while a que to take delivery. Ridiculous! Overheard other people moaning about it too"
2 years ago
Kyle Wholton
"I bought a Honda Civic 2017 from Carsa Mountsorrel. The experience in-store was a 4/5, generally pretty decent service. The salesmen were all very polite and the premises was well kept. The aftercare wasn't great as I sent an email detailing a minor issue I had with my care within 1 week of sale and they ignored the email. 2/5 on aftercare I would say."
2 years ago
Customer
"I’d rate them higher if it hadn’t have been for the fact that, I’d raise concerns over the finance figures prior to arriving, they agreed to allow an extra £200 trade in, I was told £200 less deposit. However this had been calculated the other way round. I arrived into the branch for an appointment and had to wait close to an hour. The car was meant to hav..." Read more
2 years ago
Matt Lindsay
"The people at the branch in Southampton were great. The actual head office team were not good at all, very pushy saying that other people have been looking at a car I’ve reserved, saying if I don’t pay in X amount of time they would put the car up for sale. Then when I was ready to pay no one would call me back to take my money."
2 years ago
METIN KAPAN T/A FOREST KEBAB
"They selling auto protect warranty don’t buy absolutely rubbish warranty company be aware"
2 years ago
Hemal Gangadia
"The sales staff were really helpful and everything went really well. My biggest disappointment with this company was how the car was presented to us at collection. It was not cleaned properly at all and there were large stains on the leather in several place. It was so bad that we were almost about to cancel the purchase due to the condition of the interior..." Read more
2 years ago
olayinka lawal
"Be ready to waste the whole of your day there. No one will tell you anything about the car you want to buy. We traveled all the way to Southampton and was treated like we didn't even exist in the shop floor. Service was appalling. The manager was helpful though. But other staffs were just everywhere. They were more concerned about the numbers of sales they m..." Read more
2 years ago
Mr Barry Websdell
"I bought a Ford fiesta from cars in Southampton yesterday and have to say I'm very pleased with it. However, the process at the showroom wasn't the best experience. Despite having booked an appointment for midday and having arrived at this time we didn't get to drive the car away for over two hours. The staff were all very personable but they were clearly u..." Read more
2 years ago
Marko
"The concept of the Carsa 'business model' is good however, discussing your personal needs and requirements in 'public' is a big put off! You need to introduce private booths for clients to feel more at ease to discuss their requirements, value of their trade in car, budget, whether monthly on HP/PCP or lump sum. It's amazing that when the client decides to..." Read more
2 years ago
Cameron
"The car had no fuel in for the test drive so I had to request fuel to be put in the car for another test drive however I got there and it hadn’t been done so I had to wait half an hour for them to fill it up. When on call I wanted to have a night to think of I wanted it but once the guy thought I wasn’t interested (I was as I bought the car) he started being..." Read more
2 years ago
Janice Preston
"I though Atif was extremely thorough and professional but the dealing after in the office via tv was not great. Kept breaking up."
2 years ago
Customer sally rumfitt
"Okay I decided to wait until I had purchased the car to write this. And this is a review for over all as some bits were a 5 Russell coming to rescue me when I couldn't start the car( my error) was definitely a 5 having access to a loo and hot drinks offered also a 5 however Ideally I would want to give 3 1/2 stars but this wasn't an option The staff were lo..." Read more
2 years ago
"Miss leading information. Vehicle tax on website quote £165.00. then told it would be £350. It was then pointed out that II should have read small print (very small I ). The vehicle was quoted as a Ford Edge Sport.in actual fact it is ST line. When inspecting the car I noticed that the N/S/F tyre was almost illegal.However you did agree to give me a contribu..." Read more
a year ago