About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader GB
DAVIDPATTINSON
"There were some issues with the car i.e. the 12v battery died the day after I drove it home from the dealer. The sales staff could have handled that issue much better. There was no offer of assistance even though I missed a hospital appointment due to the breakdown. The customer hospitality at the showroom is very poor, when I returned with car to have the 1..." Read more
9 months ago
customer
"Picked up nice car yesterday, took it to my garage for MOT, passed but had small oil leak, did not notice at time but no handbook, no jack, no brace etc, cannot contact Carsa Gloucester direct to speak to anyone will have to try again tomorrow, suggest if Carsa sell you a car they give you a contact number in case you have any queries."
9 months ago
Luke
"I put the £99 deposit down to reserve car and test drive and to get moved to different location. I got messages to say this had happened and see you on that date. Then I get phone calls from suspected scam number to say do u want to part exchange still? It was Carsa but not great, the guy said managers aware of this number issue. They then could not find my..." Read more
9 months ago
Paul Rimell
"Lovely people. Love the concept. BUT need more trained staff as only one guy could sign anything off. Also, car we bought was supposed to be fully valeted and was just really really badly cleaned. No booklets or service history books with the vehicle so I'll have to go back."
9 months ago
Alisdair Boyles
"Good: Staff in branch were brilliant - friendly and effective Bad: I bought an electric car and it was provided with only 30% charge, so it was touch and go getting home. Finance agreement somehow took 3 hours to complete."
9 months ago
Paul Benson
"after getting home and useing the car it needed a wash, then i found it was covered in silicon to hide the scratches :( if your buying a car from them ensure you carefully examin the paint, they deducted 700 from my valuaton for 2 minor chips and didnt disccount the massive amount of scratches I later foud on my X5, probably 500£ to repair the scratches..." Read more
9 months ago
Karen Rowbottom
"Not the best experience ever! I would strongly advise against Carsa Bolton based on my experience with them. A lack of disclosure and underhand behaviour really not you would expect or deserve from a large dealership. They aren't really customer focused on the whole please think twice before using them and be very careful if you do"
9 months ago
Nick
"Telephoned regarding an advertised car and asked for the service history. I then asked for specific garage particulars but was told by the sales person that they couldn't give it as it breached data protection?? I queried that (garage details are in the public domain) and eventually I was given the details so I could verify. I would also advise you confirm h..." Read more
10 months ago
Jimbo
"Quite expensive compared with others in the market. Trying to get hold of anyone on the telephone is a real struggle. Carsa have an IVR and you sit in the Q, the system is sophisticated and knows your number, the messages inform you of your location in the Q, but then 50% of the time the telephone would ring out and finally drop the call. If you can get some..." Read more
10 months ago
Muhammad Kashif
"I was scheduled to collect my car at Carsa Bolton at 5:00 PM, but unfortunately, the sales team took over two hours to complete the necessary paperwork and hand over the vehicle, which was quite frustrating. Additionally, I was presented with an offer for a four-year extended warranty and wheels cover, with the cost spread over four years. However, after acc..." Read more
10 months ago
Malcolm
"I bought my new car from towcester garage and the process from start to finish has been a nightmare. I saw the car advertised at Towcester I went along to view it and the manager was very bulunt with a junior salesman and told him to deal with me. The salesman informed me that the car was else where and not in Towcester as per the website. The car was sent t..." Read more
10 months ago
Paul Jones
"Hi All December 2024 I exchanged my car for an X2, which at the time I thought was the danglirs, noticed just before I left that something was missing so went back in to tell them, massive apologies we'll find it and send it on, ok great no worries. 3 weeks later still waiting so get in touch with customer service and explain what's gone on, basically asked..." Read more
10 months ago
James
"Was ran from pillar to post with my car and the documents "
10 months ago
T Elogueil
"Professional and Excellent Experience. The team was quite friendly and accommodating. The were patient, explained all process. I walked in to view the car I saw online, in less than couple of hours I was driving back home with the car. Update: 1.Carsa team submit my V5A form online misspelling my name. 2. Presales / Customer support want support with c..." Read more
10 months ago
customer
"Was left waiting for over half an hour from my designated time, the whole process took far too long, with lots of hanging about. Upsells were automatically added to my bill and I had to request their removal. Only giving 2 stars for the car itself and value."
10 months ago
Heather James
"Was keen to use Carsa as the cars seemed fairly priced and of high quality. Put a deposit down on a car with every intention of viewing and purchasing the car however problems arose when my circumstances changed. We could no longer attend the booked appointment and tried to cancel and get the £200 deposit refunded. I was told that deposit refunded was contin..." Read more
10 months ago
Lee T
"Further update. The car is pulling to the left. This was reported within hours of collecting. Took the car as advised for tracking to be done and made no difference it’s the ADAD sensor that needs recalibration. Still waiting for a refund as promised on the cost and for a date to resolve the problem. Final update: problem sorted and over the moon with the se..." Read more
10 months ago
Allan Shoulder
"Paid over sixteen thousand pounds for a vehicle Heading to a filling station two kilometres away, I ran out of fuel before I got there They sold me a vehicle with no fuel in it "
a year ago
Clare
"Firstly, my appointment was at 12:00noon, we didn’t actually get seen until 13:10pm. I also had my baby with me, which wasn’t ideal. The timing was terrible. Secondly, the staff printed out a price which we would be paying per month and which extras inc etc, however, when signing the agreement this price had changed and this wasn’t explained to us. It was..." Read more
a year ago
ADAM TAYLOR
"Booked a valuation of my old car to part exchange with the intention of purchasing a car. Booked this appointment over the phone and confirmed an appointment by text the day before with time and location. However when I turned up at my appointment, the appointment time was incorrect according to the showroom despite showing my text initially felt not welcom..." Read more
a year ago
ADAM TAYLOR
"Booked a valuation of my old car to part exchange with the intention of purchasing a car. Booked this appointment over the phone and confirmed an appointment by text the day before with time and location. However when I turned up at my appointment, the appointment time was incorrect according to the showroom despite showing my text initially felt not welcom..." Read more
a year ago
Jumman Abedin
"The customer service wasn't good .I reserve the car and then had to wait over a month. They keep changing the appointment date .when I went to collect the car it wasn't clean properly. Some scratches was here and there had to ask them to clean it . No car mat in the car had to pay separately for car matt and they didn't mention the car matt they will send it..." Read more
a year ago
Viktoras Mogilenko
"Make sure you get everything you need at the point of sale, otherwise aftercare is very poor. Booked a car to be delivered to Cannock with no issues, car was there within a day or two. Booked an appointment to test drive and purchase, arrived and felt not very welcome. Manager did not even say hi, while were standing there at the door for few minutes. A lady..." Read more
a year ago
Tahir Rashid
"I recently bought a car from Carsa Bolton which had a number of issues. I raised it with central customer service and they said they will email the manager and cc me. I didn't received the email. I personally went to the Bolton showroom to raise the points and spoke to one of their people who said they will escalate it to head office. I still haven't heard..." Read more
a year ago
"I have recently purchased a vehicle from Carsa. The vehicle is great, as described and no issues in that regard. The customer service however I feel is lacking and this is what I am disappointed with. I put down a deposit for a car and was then told it would not be held longer than 72 hours and I would need to go and see it in that time. When I queried this..." Read more
8 months ago