About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Jonathan M
Matt Fradgley
"Carsa advertised all the extras on the advert and then removed the advert once I booked a test drive so I couldn't check what extras they said were there. Example being they said there were car mats but there weren't any. Also the salesman said they would deliver the car the following day but then back-tacked once I transferred the money. Then he said he wou..." Read more
8 months ago
Chandrakant Solanki
"Appalling service. No carpets. Wait ages for explanation. Unbelievable explanation Tyre had puncture. Repaired at purchase. .. but still warning in car about defect. Tyre indicator not not gone off as it's still a problem. Cannot get resolution"
8 months ago
Mr Aziz
"Stay away!!! Be careful as the specification in the description is not the same as the actual spec due to them using AI! Called in to order a car. Made it very clear that a certain feature was a must have and I wouldn’t proceed otherwise. Was assured the car had this feature. Decided to go ahead. After 5 calls confirming it had the feature, finally they c..." Read more
8 months ago
Julia Young
"Well where do I start Drove 110 miles to view what I was led to believe a car in good condition 18 months old. Quick enough to take £99 to reserve the car The customer waiting area is diabolical no privacy at all rush rush rush can't hear your self think. Not a very caring attitude at all. We were asked by Steve if we had been seen to the answer was no..." Read more
8 months ago
lisa
"I test drove a car which I had left a deposit for , no issue with it , it just wasn't what I wanted. this was on the 28th February and despite of many phone calls and promises of my deposit back I have not received anything yet. "
9 months ago
KEVIN Robinson
"A very bad experience. Giving incompetence, unprofessionalism and lack of financial awareness. Totally shocking how a customer can be treated. Little respect and totally blinkered. Never again. "
9 months ago
Hc
"Refuse to give my partner our £200 back after sending our old cars V5. Said they have thrown it in the bin and there’s nothing we can do about it. Please avoid this dishonest company!!! Bradford branch. Apparently the person we dealt with has left the company "
9 months ago
Bethan L PETRE
"Car broke down after about 40 minutes on the motorway. "
9 months ago
Mihai-Stefanita Patru
"Horrible experience, I didn't even get home with my 25k car and a light has appeared on my dash. I have received no V5 an I am unable to use my car even though I paid for it,and no one answering when you call Southampton branch. Thank you Carsa!👎👎👎"
9 months ago
Neil
"Do not order a car of these or put your 99 pound down they keep it if you change your mind and go somewhere else do not use folks very snotty too when I told them I had gone somewhere else "
9 months ago
Gusto Hellmen
"Terrible! I reserved a car at Southampton; carsa ran a credit check; I planned a visit. Arrived and the cars paint work was nothing like in the photos, it was also missing 2 keys. The salesmen offered to fix the paint work and pay towards new keys, before delivering the car to my house within a couple of days. Forward 6 days, I had to travel to them (unless..." Read more
9 months ago
Rafiq
"Purchased the car in January for my daughter from my local Halesowen branch of Carsa. The advert clearly showed that rear parking sensors were fitted and on the test drive I asked the sales person how to activate them and was told that there would be a switch on the dash and the car manual would explain how to operate them. After purchasing the car for over..." Read more
9 months ago
Louise Wells
"Mid-sold extended warranty. Bought a car that is over 6 years old, meaning not covered under the warranty unless mechanical or electrical that is NOT wear and tear! Complete waste of money. Do not expect your car to have any warranty if anything goes wrong. NO refunds are provided if you cancel your warranty that cost an extra £600 be warned"
9 months ago
Nathan Wood
"Do not understand any circumstances purchased the extended warranty they offer. Widely known in the motor trade to decline claims for no reason and unable to provide proof to back up there decisions . They also only cover £30 per hour labour rate , good luck finding a garage in the UK that has this labour rate. Glad I only paid for the 12 mo th warranty and..." Read more
9 months ago
DB
"We visited the Lower Swanwick showroom today to view a car that was advertised on Autotrader as being at Southamton. We were informed by Callum the car was at a different location in Southampton for preparation that customers aren’t able to visit. I asked if I could get a trade in value for my car, Callum informed me he would have to create a profile and t..." Read more
9 months ago
David Evans
"Poor quality staff and communication. Faulty car with engine management light on. Last customer returned the car after it wasn’t fixed . Now I will be returning the car after a long and disappointing experience with them . Would not recommend them to my friends or family "
9 months ago
Daniel
"Awful. I was interested in a car at Carsa . I carried out an online part exchange valuation on the Carsa website . As requested I called Carsa to confirm the valuation . It took 30 attempts before my call was answered . The valuation was confirmed by phone . I arranged to test drive a car at the Bradford depot, which is an hour and a half from my home. On ar..." Read more
9 months ago
Katie
"Horrible customer service!!! I part exchanged my car and was told on the phone before my appointment that they will be able to remove my dash camera on the day - then was told this was not possible when we arrived as there were no technicians on site and my dash camera will be sent to me the following week. No helpful response via email and when you call you..." Read more
9 months ago
Martin Morales Fernandez
"poor comunication from sales person"
9 months ago
Karl Pullen
"Felt like every time we asked a question we were putting them out. Everything was a problem for them and we had to make a number of follow up calls to get them to deal with things. Timeliness were never met. "
9 months ago
Neil Firth
"Shocking response bunch of cowboys, In my opinion you know the issue and are rude and arrogant as a company. Carsa customer care line people are awful had a BMW 3 days and refusing to except even with proof and email from Carsa garage that the rear Pads need changing. Think I’ll just take the car back as if this is a known fault and the garage can not get m..." Read more
9 months ago
Mr craig teven
"Found the ideal car at a good price with Carsa. Living in Glasgow they offered to transport the car from their Bradford showroom to the one in Durham which was the closest for me to travel too. I explained i was looking to buy the car and drive away on the day (assuming no issue with test drive) with a long drive back to Glasgow so also requested (on 3 separ..." Read more
9 months ago
Rob
"The advert on both the Carsa website and Autotrader listed several things that the car did not actually have (heated seats, heated steering wheel, ergonomic seats etc). I therefore wasted time and money driving to view a vehicle that was not as described that I would not have gone to see if the descriptions had been accurate. Then, when I pointed this out t..." Read more
9 months ago
Iain Dingsdale
"Paid a deposit to reserve a car online on a Saturday night. They called on Monday to say they sold it, despite us reserving it. We figured that mistakes can happen and to give them another chance so we transferred the deposit to another very similar car. We booked train tickets to pick the car up at the Gloucester branch and confirmed several times that th..." Read more
9 months ago
"Really frustrating experience with Carsa. I would highly recommend using extreme caution if buying from them. We bought an 18 month old car from them at considerable expense and the service has been shocking! It was shipped to our local branch for us to collect. The paintwork on the car was not as advertised and there we some very obvious problems that had n..." Read more
8 months ago