About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader annmarie
Chris Marsh
"Absolutely awful customer experience/service. Called on Thursday to book a test drive on Sunday. All booked no problem. Called again on Saturday to make sure car was at branch and that it would be ready. Was told it was. Went on Sunday and car was not at branch AND had been reserved by someone else and sold. Clearly bad internal communication. WOULD NOT..." Read more
3 months ago
Andreas Askotis
"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to..." Read more
3 months ago
Alexandros A
"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to sp..." Read more
3 months ago
Lorraine
"Hi I've just cancelled and received my money back straight away had to wait nearly 2 weeks to get told lies every time we rang and as soon as the money went in it very conveniently passed its mot wouldn't be surprised if somebody that works there wanted that car that is a very poor service and I hope somebody high up investigates this"
3 months ago
Customer
"The cars are Brillant but the customer service is ridiculous. I have been calling them for last 2 weeks and have written several email but no response has been received. Everytime I get a new executive to give me same assurance that they will resolve the problem. Still awaiting any ACTION."
3 months ago
Giuseppe Colella
"Just a series of lies after lies.. The car was very dirty inside and the girl said that she'll send someone to give a good clean while I was signing the finance agreement...well that's never happen... Then I was convinced to change my delivery option to click and collect with a promise of a price knock off and a £50 fuel add on for the inconvenience that I..." Read more
3 months ago
John S
"We saw a car on autotrader that said no admin fee. When we rang Carsa Loughborough office we were told £249 admin fee will be applied if purchase. Surely this is misadvertisement?"
3 months ago
Clare
"For their after sales service just 1*. I noticed very shortly after purchase that 2 of the tyres had a problem. I contacted the salesman who forwarded my emails to the manager. Despite several follow up emails I've not had any response. Very disappointing and I regret providing the 5* review at the point of sale."
3 months ago
Susannah Moore
"Entered a contract for a vehicle to be fetched to Bradford.. changed all our plans ... for them to tell us they forgot to put the vehicle on the transporter!!! They really couldn't give a 💩!!! Now feel like I've had a lucky escape!! Bought elsewhere and got a much better deal !! Verbal contracts still stand in law and Carsa think its ok to renage on such a..." Read more
3 months ago
Mary Marquis
"Sharp Trading practices at work at this shoddy car dealer! Left to fend ourselves - tyres not inflated properly - herded in and out of shabby sales office like sheep - bit of a conveyor belt type process where it feels like they only want the sale - will not be back ! Be warned - an extremely amateurish company, if this is the way they treat customers at th..." Read more
3 months ago
John Vallance
"Walked in off street to Carsa Southampton - really shabby sales office - cramped and very amateurish set up - staff were running about like headlless chickens - when we were eventually seen by staff, they could did not seem interested in us at all ! If i could give a lesser degree of points than that available on trust pilot, i would. All in all a dreadful..." Read more
3 months ago
Mary
"I've consistently faced issues with this company and have been unable to reach customer service. Despite promises of callbacks, they never followed through. My experience with this company has been incredibly frustrating, and I strongly advise against buying a car from them. Their promises fell flat, and I found their treatment truly disgusting. I've never r..." Read more
3 months ago
Evann Graham
"Got my car back in September, beautiful car & really happy with it. The problem’s started was when I got told my second key was at another sales room but they would post it out to me once I had send my V5 in for the car I was selling to them. 3 weeks later the I take the V5 in to my local Carsa in Bishop Auckland. No spare key is there! So then I’m told it..." Read more
3 months ago
Akbar
"I purchased a car which I believe has been miss sold by Durham branch unless you can prove to me otherwise. My calls and emails to sales and customer service team have not been responded to. I do not wish to detail my concerns on a public platform at the moment. I want to give you a chance to resolve the issues before I start legal action. You have my detai..." Read more
3 months ago
Adam Etchells
"Ask for Katie to look after you when your looking for your car as she was great. Unfortunately she's about the best bit although the price for what we bought was good. They operate a "NO HAGGLE policy" from you to them....however not from them to you or the salesman we had Liam was either deaf or thick...explained to him I didn't have £20k in an instant ac..." Read more
3 months ago
Robert Taylor
"When car arrived it definitely did not have a full check!! The Tyres are just legal need to change them bout 2months time £400.front left tyre was half flat leaking valve stem !! Both key fobs need new battery’s . Warning light on dash park pilot assist not working got to go to main dealer all they going to fix that problem an give me a courtesy car I will s..." Read more
4 months ago
Kenneth Burns
"Bribery to recall Subject Access Request. I have never been placed in a position where i have had to place an official Subject Access Request with a Car Dealership for me to prove that something was not explained to me at the point of purchase, despite being informed after the fact that I had "signed" to say i had been explained about this vital piece of inf..." Read more
4 months ago
Huw Jones
"The service I have had from Carsa business leasing has been absolutely atrocious. All was sunshine and promises to start with, but when my situation proved to need a bit more work communication just stopped. Several emails sent with no responses, numerous telephone messages ignored, nothing until I spoke with customer service and told them my next step would..." Read more
4 months ago
Kenneth Burns
"Spoken to like dirt by a Sales Manager - rushed out of his office to fend for myself with final handover of car - no explanation about exchange policy, no care about the needs of our 6 year old severely autistic son - really poor customer service - you state that your customer service team are actively responding to my concerns - this is a total fabrication..." Read more
4 months ago
Anonymous
"Spoken to like dirt by a Sales Manager - rushed out of his office to fend for myself with final handover of car - no explanation about exchange policy, no care about the needs of our 6 year old severely autistic son - really poor customer service - you state that your customer service team are actively responding to my concerns - this is a total fabrication..." Read more
4 months ago
Rocco Muscia
"If i can give less then one star i will ,please be aware of this company they took a 100£ reservation for the car before that they will apply for finance..and then they disappear for 2 weeks and dont give me any answer back the person who i was dealing with TOM MERRIT even dont call me back and when i try to rich him he was always on another line or dealing..." Read more
4 months ago
Greg Kent
"Reserved a car with Carsa as soon as the text came through confirming my conversation with the Sales Rep. Paid my £99 reservation fee. 2 days later I get a text saying somebody else has reserved the van and do I want to look for another van. I point out the fact I had reserved it two days previously. I was then told my reservation would be honoured and that..." Read more
4 months ago
Kenneth Burns
"Treated like dirt by sales manager. Left to fend for myself with no proper final handover-buyer beware. Not a professional outfit, Not really aware of their duties towards my 6 year old special needs child!"
4 months ago
A.
"I went to try a car with them. They said if i don't like the car and decide not to buy it that they will return the 99£ of the booking back. Is being already 3 weeks and that did not happen… they keep promising and nothing… no worthy the time and loss of money. Thieves"
4 months ago
"I travelled a few miles today to view a car. Test drove it really liked it told if I pay deposit in the morning car was mine.they were getting near to closing, to then receive a text to say car has now been resevered by somebody else. Would definitely not be going to these again don't rate customer service at all. The man we dealt with was to busy running ar..." Read more
2 months ago