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Carsa Reviews & Testimonials

4.6 (2,686)

Reviews: 2,686


5
81%
4
8%
3
3%
2
2%
1
6%

89% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  Showing 4 star reviews only  

Customer star-alt star-alt star-alt star-alt star-alt

"We went to Carsa Bolton on the second day it had opened. Since then the customer care I received was brilliant. Steve was brilliant throughout and made the process much easier, friendly and comfortable. I'm always nervous to deal with sales assistance as I have found they can be pushy and forceful, however I didn't feel that way with Carsa. I absolutely love..." Read more

2 months ago

Linda star-alt star-alt star-alt star-alt star-alt

"What can we say? Shabs, who we had previously bought a car from, was just as friendly, helpful and knowledgeable as we remembered and answered our queries very quickly. He responded back to our questions out of hours as he always goes the extra mile. He does his best to get to get us a great deal and he didn’t disappoint! We hadn’t thought about buying from..." Read more

3 months ago

Paul star-alt star-alt star-alt star-alt star-alt

"Good service nice car would recommend this company"

3 months ago

Matthew McConaghy star-alt star-alt star-alt star-alt star-alt

"Katie dealt with me brilliantly. Car was excellent but valeting had still to be done. Katie was very apologetic and got things sorted out quickly"

3 months ago

Matthew McConaghy star-alt star-alt star-alt star-alt star-alt

"Had great customer experience at Carsa. Katie couldn't have been more helpful."

3 months ago

Mr Westthorp star-alt star-alt star-alt star-alt star-alt

"Staff at your County Durham site were friendly polite and helpful, as were the online advisors, especially Steve Irvine.The problem was the lengthy wait to actually speak to the online advisors. We were waiting for almost 2hours be fore we were able to speak to them. The deal we agreed was fine and the car we bought excellent. Too bad about the time it took..." Read more

3 months ago

Barry Crellin star-alt star-alt star-alt star-alt star-alt

"Good service and friendly staff"

3 months ago

Janice Metcalf star-alt star-alt star-alt star-alt star-alt

"Very friendly and polite staff, but the whole process of buying a car could be quicker, it was far too lengthy"

3 months ago

Maxwell Phillips star-alt star-alt star-alt star-alt star-alt

"Yesterday bought my new car through Carsa, after a bit of a hiccup due to an error in communication we eventually got on the same page and got a deal sorted for the purchase of the car. Andy and the team in Birmingham were a great help."

3 months ago

Mr andrew sutherland star-alt star-alt star-alt star-alt star-alt

"Only the time waiting around marred the experience, otherwise excellent!!"

4 months ago

Anthony Cauchi star-alt star-alt star-alt star-alt star-alt

"Apart from being so far away from my home Carsa did everything right."

4 months ago

David Jackson star-alt star-alt star-alt star-alt star-alt

"Great communication."

4 months ago

Janette Etchells star-alt star-alt star-alt star-alt star-alt

"Katie was quite attentive, didn't have to wait long. Showed us various cars and was happy doing so. Asked a few questions which she answered and when she wasn't sure she found out for us"

4 months ago

Kieron Smith star-alt star-alt star-alt star-alt star-alt

"Henry was very friendly. Sale went through smoothly. Decent deal on the warranty. Little movement on price. All in all a seamless transaction and helpful staff. Free food across the road was a bonus!"

4 months ago

Mr Patel star-alt star-alt star-alt star-alt star-alt

"Friendly staff helpful great job keep it up"

4 months ago

Mr. Stuart Brooks star-alt star-alt star-alt star-alt star-alt

"Had a good experience at halesowen staff where friendly and helpfull my only gripe was the vehicle spec was incorrect not the end of the world but a little annoying"

4 months ago

Humaira Ahmad star-alt star-alt star-alt star-alt star-alt

"From Sales Rep 'Simon' to Finance Manager 'Sabeer Hamid' everybody explained things in detail.."

4 months ago

Karen star-alt star-alt star-alt star-alt star-alt

"To start with not a good start, however they turned it round and the service and experince was great . I love the car and would use Carsa again"

4 months ago

Phil star-alt star-alt star-alt star-alt star-alt

"Overall we had a good experiance only one day but so far we are we are very happy with the car. The process was straight forward enough the staff were very pleasant although hampered by the dealership building not being 100% ready for opening for whatever reason we don’t know."

4 months ago

Mick McLean star-alt star-alt star-alt star-alt star-alt

"First time I had used Carsa found the whole experience refreshing and easy to use all done by email except for the last stage which was a call I paid for delivery as I was unable to go collect it I was expecting it to arrive on the back of a wagon all clean and shiny but instead it was driven to my house on time but because of the time of year and weather it..." Read more

4 months ago

Brian Scott star-alt star-alt star-alt star-alt star-alt

"Katie was fantastic knew her job brilliantly couldn’t do enough for you . I would def purchase another car from Carsa my only little niggle was you don’t actually get what they quote for trade in a bit like we buy any car"

5 months ago

Miss Dawson star-alt star-alt star-alt star-alt star-alt

"Purchase was competitively priced. Sales team were polite and helpful. Experience was marred by a mixup of the viewing appointment and a £199 'administration' fee, (which was removed after protest). Update in response to reply from Carsa. Their T&Cs on the website mention an 'administration' fee for retail customers of £99, I can't see any reference to £199..." Read more

5 months ago

Joe Margetts star-alt star-alt star-alt star-alt star-alt

"I would have given 5 stars other than I reserved the car I wanted for my daughter and it took 2 weeks before I was contacted. No problem really though."

5 months ago

Customer star-alt star-alt star-alt star-alt star-alt

"Honest review, decent enough place to get a motor from. Not without its faults though, wrong information provided so at point of sale expectation was I would pay £300 more than was actually on the paper work. Text system doesn’t work as they expect either. Car was decent enough although it did have an annoying noise immediately once it was driven away, had t..." Read more

5 months ago

Jordan star-alt star-alt star-alt star-alt star-alt

"I found the staff very helpful and easy to deal with. The only reason my review is not 5* is because of the interest rate I was originally offered by Carsa's main lender, Santander. When I found an alternative lender with a preferable rate, Carsa would not deal with them but were able to instantly offer me a better deal which beat the one I was able to sourc..." Read more

5 months ago