About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Jess R
MICHAEL PARKINSON
"Good business, but had to chase several times for supporting vehicle paperwork! "
4 months ago
KC
"My experience is brilliant. I work for Carsa been here for a few years now. Yes on and off I was seeing one of the techs on red shift. But I’m on blue shift. Cazoo went bust so a lot of their staff came down. Such a “friendly” lot. Andy is one of the managers there and he has a massive soft spot for me. We may be speaking to each other. We maybe not. But we’..." Read more
4 months ago
Jorge Antunes
"Advert was presented well online, sales team were professional although I was disappointed that car did not have a service history. This was not clear upfront and can affect value of the car but was not reflected in the price. Found some issues with the car after the sale and raised them via customer support help line. The help line system responds quickly..." Read more
4 months ago
P Shields
"A decent experience overall, with only a few minor niggles that John dealt with promptly. My one issue is that the secondary purchases I made (extended warranty/cover, tyre and wheel maintenance) were explained verbally, but I was given no reference documentation on them; such as how to submit a claim, prove I’m covered for a repair, and the like."
4 months ago
Alwyn
"Eric was very helpful and not at all pushy over the sale. The part exchange process was painless and we drove away the new car the same day. Overall it was a very easy experience and I think we got a pretty good deal. As an update I was kept waiting for two hours when I arrived to collect the car and the next day I sent an email with some queries for which I..." Read more
5 months ago
Jim Calderwood
"the initial sale was fine The delivery was ok.Trying to contact carsa after sales is a problem.I have spent a lot of money buying the car and on inspection something has been spilt on the drivers seat and is eating away the leather type part of the seat recently. I have taken photos and tried to contact carsa re repair under warranty to no avail.after sales..." Read more
5 months ago
Paul Cook
"Long wait as busy"
5 months ago
Rachael Upham
"Didn’t like that the service in the showroom wasn’t 1-1. Staff in show room didn’t have any urgency and we were left waiting long periods of time while they were serving other customers which really stung out the process unnecessarily. There wasn’t enough staff for the customers, no one to greet you at reception and staff ignored you if you were stood waitin..." Read more
5 months ago
M Potter
"Before we bought the car from Carsa Bradford we had constant calls, texts making sure we were going to the appointment to view the car. Once we'd bought the car we cannot get a response from Carsa. We've been chasing the service book, manualand second key as we were told the car had all this but it didn't. We weren't given the original new keeper slip just a..." Read more
6 months ago
Jon Perry
"Quite happy with my purchase although despite having been 'thoroughly inspected' before collection, the tpms came on,on the way home. All the tyres should be 35 psi,were actually 45,45,29,24. I would rather they had used my title(Mr) than my full first name in a professional situation during their selling. No secure WiFi for payment! NO card reader! Final..." Read more
6 months ago
Alan Barr
"Could never speak with the sales person selling the car, could only speak with admin staff. Haven’t got car yet having it exported so can’t comment on the car."
6 months ago
neil
"Car had a deep scratch, which was partially removed by member of staff and there was only 1 key with the vehicle, I was told this may turn up and I was given £73 discount for the issues. However it is between £120 and £300 to replace a key alone, so if spare doesn’t turn up I am going to be well out of pocket. This aside thought service and communication was..." Read more
6 months ago
Reemah Gibb
"We bought a Toyota from Carsa car dealers at Durham Auckland Bishop, we like the car, but the after sale customer care is bad, we have been chasing them for a service invoice that they have done for weeks but so far never received, I am not sure why they can't send it right away, is it that they've never done the car service or they lost it? We also asked th..." Read more
6 months ago
Ren G
"Walking into Cannock showroom to collect my car, I wasn't greeted with the most friendliest of greetings. The gentleman looked over worked and not very interested in being at work. We were seated and waited 20 minutes before the manager came over. Thankfully he saved the first impression giving the salesman patter you expect. He also apologised for the first..." Read more
6 months ago
Gemma Hubbold
"Saw the car I liked and got a call about it quickly. Finance offered and it was the lowest apr any dealer was able to offer me with the same APR. Car available to pick up quickly and also offered £500 more on my part exchange then Evans Halshaw or Arnold Clark offered. Wanted car transporting to closer branch but manager of branch said she would give me a fu..." Read more
6 months ago
Brian Robson
"Staff were really helpful & put us at ease. The car we looked at was ideal for what we needed. the on screen price was £16.350 we did not realize until we got home & checked the paper work that you had stuck an extra £550.00 on top. We phoned to check why we were paying the extra the extra. This action will not look good for possible future buyers. We thin..." Read more
7 months ago
Matt
"Viewed car, went through all finance over phone and was told I would be able to collect the car, car was then not released as although finance had been approved they did not pay out and office had shut. Was left without car and to sort own transport to collect again next day and too short staffed to drop car off. Wasn’t told that car only had 1 key pre purch..." Read more
7 months ago
Colin Munson
"It was not an easy purchase.I was not told that I could not pay by card but had to be by bank trans fer . I had to go to the nearest town to sort it out It took around 2 and half hrs"
7 months ago
Nicki Lindsay
"Car needed new brake pads and disks within 2 weeks of driving it away. So much for their multiple checks. I would advise anyone else to get an independent to check the vehicle before driving away as obviously this was not covered on warranty. They forgot to put the service book in the car but did then post it. Friendly place and decent prices. Other than..." Read more
7 months ago
Rania Andraous
"The staff were friendly and helpful but mostly concerned about selling their products and warranty more than actually selling the car. Also they need to clean their cars more as it’s not professionally cleaned and double check their paperwork. "
8 months ago
Customer
"I dislike the advert they do on interest rate they charged which is totally different.To attract customers advertise low rates of interest and when they do deal with customers is more expensive.Otherwise makes deal smoothly.Customers service is not brilliant as other dealers."
8 months ago
Yf
"Very disappointed about the after sales customer service , to me I think his company only loves to sale their car and anything afterwards they just don’t care I was promised to send a missing car key to me after I picked up my car ( they only have one key instead of 2) coming 2 weeks still have no keys not even someone phoned me They are not even send me an..." Read more
8 months ago
Neil
"Could have been a lot lot better as we turned up admittedly 10 minutes late for hour 10.30 test drive having travelled down on an early train from Carlisle cumbria. I had everything ready in place ready test drive was booked for 10.30 finance was all sorted . We were greeted by a sales person who after looking on his iPad device could not find the car or my..." Read more
8 months ago
Sean
"A bit average tbh, just not quite as professional as you would expect in 2024."
8 months ago
"The customer service of the sales people I dealt with were nice but the communication was very low in terms of updating me about the car I was very interested in. It ended up taking a week from the day I was interested and wanted to test drive to actually driving my car away. My partner and I were the ones to continually call to get an update on the car and..." Read more
4 months ago