About Hippo Prestige
Hippo Prestige is a high-end car dealership with a hook:
We are one of the only family-run motor groups in the elite, sports & performance supercar & luxury 4x4 sector that nurtures the complete and unique car-buying journey for you, our valued customers.
From our first ever chat through to delivery and aftercare, we pride ourselves on the important relationships that we maintain, the exquisite and emphatic cars that we invite you inside and our exhilarating yearly events calendar.
Phone
Address
Unit 26, Trident Park
Trident Way
Blackburn
BB1 3NU
AutoTrader 
CarGurus Kirsten Bryan
Archie Nimmo
"Terrible service.. We chose the car we wanted . They said yea no problem we can get the car you want and deliver it when you need it for . We signed the deal , paid deposit . The next day (once money was paid) we got an e-mail telling us that we cant get the car that we want , so they offered us same model of car in a different colour with a basic spec.. T..." Read more
3 years ago
John clark
"by far the worst experience from retail I have ever experienced. hippo leasing apparently use a system of grading on cars they sell. grade 1-5 I being the best and 5 being their worst. I was sold an Audi A3 as a guaranteed grade 1. when they received the car themselves and it came into stock. I was phoned to say the roof lining was damaged to such a stat..." Read more
3 years ago
Roger Dumitru
"This was the ship company you know I have ever you know the tell me to waiting old to change now bumper you know that probably to 3 weeks decided on a change it cause you're like the bumper Uno 65MGI know you was not fit proper and know the centre a video you know the colour looks amazing of the video how he looks so and I been the in the Currie or scratches..." Read more
3 years ago
CustomerSarah Ridge
"Extremely disappointed. The star can only go to the sales man although he shouldn’t get it as he sold me a faulty car. In November I bought a convertible BMW from Blackburn when it arrived the convertible roof did not work the wind deflector that I’d asked about numerous times was not in the car and there was no spare key. The car went back and was delivered..." Read more
3 years ago
Lauren Holder
"After it took hippo 3 weeks to get my car delivered and a long awful wait and being left in the lurch I was told it was the car finance taking ages to pay out. Little did Akeem know the email he sent me to sign something underneath was all the emails talking about me and it was HIPPOS FAULT. I had black and white proof it was why it was taking so long. When..." Read more
3 years ago
Yaw Tabiri
"I contacted hippo for a lease and I was offered HP, that was totally fine with me, before I agreed to make any commitments I was told I will receive the car as quick as within 72 hours, Once I made a deposit and all communication was from my part, I've had to chase them up for updates and getting through to talk to them has been extremely difficult. On their..." Read more
3 years ago
PETER STEPHENSON
"We're do i start great at taken your money but after receiving the car the problem start .... there is NO 120 POINT CHECKS DONE....the car needed new brake pads and discs a new passenger tyer (all 4 needed done but company wouldn't replace original tyers cracks to wall of tyers) car was keep displaying key not detected when driving was told batterys we're re..." Read more
3 years ago
Karolina Kerswell
"We were supposed to get our car yesterday but we are still waiting. Nobody contacted us to tell us about the delay or when the car will be delivered. We had to chase to receive our registration number. Our old car is now uninsured so we can’t go anywhere or we have to insure it at extra cost! Appalling service! Don’t use them!"
3 years ago
Dionne W
"Communication pre-deal was great, agreed to part exchange my vehicle with Hippo but once I signed the paperwork have had to chase every step of the way for updates only to be fobbed off with promises to call me back that have not been followed through! Finally got a collection date for my part exchange vehicle (it was collected as agreed) but 5 days later st..." Read more
3 years ago
Charlotte
"I never write reviews, but I feel this is needed to save someone else the dreadful experience I have had from Hippo Leasing. Do not lease a vehicle with this company. Orders are made on vehicles that dont exist and four months down the line they turn up at your house with a vehicle nothing like the spec you ask for claiming it is not the company's fault as t..." Read more
3 years ago
Chris Shaw
"I was very skeptical buying an expensive car online, and my fears proved correct with Hippo. The salesman, Alex, was very helpful and hands-on, as you would expect from a salesman. Unfortunately, the after sales service is non existent and six weeks after having the car delivered, I am still trying to get a working SatNav in my Range Rover. Stupidly, I also..." Read more
3 years ago
Dan
"Car has no sd card so sat nav don't work no one can help as the sales person is off. They advertised the car with satellite navigation. So I don't know why they have to check with sales person. Also car was advertised with 12 months rac warranty but only got 6 months warranty with warranty wise. Would not recommend at all to say the car was check over how d..." Read more
3 years ago
Mafazzul Meah
"AVOID THESE COWBOYS AT ALL COST , There are lots other leasing companies out there , Hippo leasing group is not what they say they are , My account manager Andrew Spencer was negligent in getting one of my two deals done on both occasion. i've had a terrible experience with them, so when I complained to sales manager Tom he was very keen to listen to my is..." Read more
3 years ago
Michelle
"After seeing a car for sale with the dealer on auto trader, i checked out their good reviews then i enquired. First off the car is lovely and it's a shame the service doesn't match! First off the enquiry went great and the presale conversation was good. Clearly this is where they are good at talking the talk! Once I agreed to buy and paid a 'deposit' everyth..." Read more
3 years ago
Marvin Williams
"Proceeding with court action. Following up after a recent review I left; I’ve since had wheel alignment issues and now had over £1500 worth of repairs done in under five months on the vehicle I leased from Hippo. I’ve been told “wear and tear” is the issue that’s caused this in the main (again, had the car not even 6 months), however, they (Hippo) sympathi..." Read more
3 years ago
Princess Obey
"Hippo Sold a possible accident and faulty car. I receive a c200 from hippo on the 9th March 2021 & car arrived dirty. I took car for a wash and discover a long dent and scratch mark on bonnet of a car sold at 20k. I contact hippo same day with pictures and video and the company till date have refused to collect vehicle. I further discover that bonnet do not..." Read more
3 years ago
Michelle Middleton
"The one star is for the first person I dealt with at hippoleasing. After my vehicle finance was agreed communication was poor with me chasing them. The 5 day "turn around" I was given quickly became more than double then I waited around all day for my vehicle to be delivered only for hippo to tell me the dealer hadn't picked up their request for delivery and..." Read more
3 years ago
Angela archer
"I emailed customer service in several occasions and called that my brakes are screeching and rubbing which is detrimental to emergency stopping. I was assured that there was nothing wrong with the brakes as they were checked in the garage before I had the car. I booked the car into Nissan and they advised me that they were 75% warn and dangerous! I’m so ups..." Read more
3 years ago
Beth
"Well where do I start with this. Customer service is on point till you sign the paper work!! Never ever have I received such shocking service. And even their complaints procedure (advised can be upto 8 weeks) was bare minimum. If you want a company that are quick to get you locked in a contract n basically sick a middle finger up to you this is the company t..." Read more
3 years ago
Beth
"Well where do I start with this. Customer service is on point till you sign the paper work!! Never ever have I received such shocking service. And even their complaints procedure (advised can be upto 8 weeks) was bare minimum. If you want a company that are quick to get you locked in a contract n basically sick a middle finger up to you this is the company t..." Read more
3 years ago
Jane Dunk
"My husband purchased a car through the finance that they arranged and all was well. It was when everything had gone through that the trouble started. Delay after delay with us receiving the car. Total silence from them after informing us that we had to wait for them to send in the log book with the change of ownership, and wait until they received it bac..." Read more
3 years ago
Luke Jordan
"Do not sign any documents with this company they are scammers. All of their prices or inflated, there are many hidden costs and high delivery fees for the vehicles unless you can travel to Lancashire. When attempting to cancel my agreement the sales member I dealt with went from being helpful to extremely rude and confrontational. I was asked to pay £600 upf..." Read more
3 years ago
marc charles
"As at 6th Feb 2021, apart from the probably automated response from Hippo, they still haven’t contacted me about this. I used dreamlease instead. Poor experience. Identified a car for a price and term etc from their website, applied and passed finance approval then just bad service. Slow to respond (several days gap each time had to keep chasing), kept hik..." Read more
3 years ago
Ian Hibbert
"Contacted hippo end of September and couldn't do enough to sort out a good deal on a brand new car which would be delivered in December. Kyle my accounts manager was great until I paid £250 doc fees .its now December and he ignores all forms of contact seems he's got the order and then is not bothered about the customer .Molly who is the only person to get..." Read more
3 years ago
"Was a mess from start to end of the process. Confirmed vehicle, sold my car but then was unavailable. Confirmed price of the agreed vehicle which increased by £35 per month. Little information of drop off leading to confusion with the second lease company for the delivery driver. 3 weeks of headache"
3 years ago