Capterra 
G2 
Camille C
User in Computer Software
"Easy to use. Helps with collaboration and strategy. — What do you like best? I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration. — What do you dislike? I wish the transcript was a..." Read more
3 years ago
User in Information Technology and Services
"Gong is Great. — What do you like best? Gong makes recording, sharing and taking notes incredibly easy. — What do you dislike? Sometimes the transcripts are off a bit but that is understandable. — What problems are you solving with the product? What benefits have you realized? Visibility of calls across our organization ha..." Read more
3 years ago
User in Human Resources
"Great Resource for Training. — What do you like best? The ability to hear other individuals calls to gain perspective on different approaches to prospecting clients. — What do you dislike? The Filtering criteria could probably be a little more effective — Recommendations to others considering the product: Great tool for tra..." Read more
3 years ago
User in Marketing and Advertising
"Gong as a sales team reources. — What do you like best? easy to playback calls, make notes, evaluate speech trends — What do you dislike? Searching through playback ins't always perfect — What problems are you solving with the product? What benefits have you realized? Benefits of noting how much we're speaking vs. clients,..." Read more
3 years ago
User in E-Learning
"Gong is gong. — What do you like best? Everything about Gong is exemplary. I like reviewing calls and seeing what time it's highlighted. — What do you dislike? Nothing so far. Everything has been smooth with Gong. Good to review calls. — What problems are you solving with the product? What benefits have you realized? I hav..." Read more
3 years ago
Betsy M
"Gong review. — What do you like best? Easy to speed up and slow down calls and helpful to search keywords or people within calls — What do you dislike? Search functionality can be a little unpredictable — What problems are you solving with the product? What benefits have you realized? Our team isn't directly customer-facin..." Read more
3 years ago
User in Computer Software
"A critical tool for sales. — What do you like best? The recordings have a plethora of metta-data: keywords, speaking blocks, and screen sharing; detailed by participants. It is very easy to find key sections of the call, and even pull out transcribed notes. — What do you dislike? Although necessary, the need to announce itself is anno..." Read more
3 years ago
User in Internet
"Gong is invaluable tool for Product Management to see customer-facing side of business. — What do you like best? Keyword search to find relevant calls just works. — What do you dislike? I can't say that I dislike anything so far. It serves the need. — What problems are you solving with the product? What benefits have you realize..." Read more
3 years ago
User in Computer Software
"Can be very useful should you have a single product. — What do you like best? Gong is very visual and this makes it user friendly, also good at tracking activity and reminders — What do you dislike? This is limited to a single product if you have multiple opportunities for a single client it cannot distinguish the activity specific to..." Read more
3 years ago
User in Construction
"Useful but also has annoyances. — What do you like best? I really appreciate that Gong allows you to search for keywords. — What do you dislike? That calls that have split recordings only have one part of the recording uploaded to Gong, and that you have to click a lot of buttons to filter by a specific date. Also, I wish the transcrip..." Read more
3 years ago
User in Computer Software
"Great transcription service with a few integration kinks to work out. — What do you like best? Being able to search by keywords is great when you're working in call QA. When we receive investigations into specific problems, it's helpful to search by keywords to find the problem. — What do you dislike? Our company has integrated with go..." Read more
3 years ago
User in Computer & Network Security
"Gong is the best tool for note taking. — What do you like best? I love that it joins all of my meetings and will auto transcribe everything The search tool to go through my previous calls is also immensely helpful. I can dedicate myself to my calls 100% without having to worry about taking notes. — What do you dislike? The transcripti..." Read more
3 years ago
Casey A
"A great tool for tracking and reviewing calls with customers. — What do you like best? I like being able to easily reference a call with a customer, especially when I have missing pieces in my notes about how a certain interaction played out. Specifically this is useful when dealing with intricate technical issues that require the details to be cl..." Read more
3 years ago
Consultant in Financial Services
"Gong Review. — What do you like best? Ability to rewatch sales calls, which supports from a training perspective. — What do you dislike? Nothing really. It does what I need it to do. — What problems are you solving with the product? What benefits have you realized? Training is the main benefit."
3 years ago
Michele K
"Gong Review. — What do you like best? I like how easy it is to implement and the transcript tracking. — What do you dislike? Its hard to turn off sometimes and some clients don't like the pop up let them know they are being recorded, its alittle overbearing. — What problems are you solving with the product? What benefits have yo..." Read more
3 years ago
Peony S
"Best digital note taker. — What do you like best? I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call. — What do you dislike? Some customers are uncomfortable being recorded. — What problems are you solving with the product? What benefits..." Read more
3 years ago
User in Primary/Secondary Education
"Cool Way To Analyze Info. — What do you like best? It's very interesting and helpful to see the breakdown of data. Ex. talk-time, transcript, key words, etc. — What do you dislike? You can't search for words in the transcript. It would be helpful to reconfirm scheduling or follow up info, quickly. — What problems are you solving..." Read more
3 years ago
User in Insurance
"Helps SDRs better understand customer needs. — What do you like best? Best tools for SDRS to learn what prospects talk about without sitting in every call. The team also uses it for training. Ability to jump between speakers with just a click. Ability to search for certain terms in calls. — What do you dislike? Transcripts for English..." Read more
3 years ago
User in Telecommunications
"Gongtastic. — What do you like best? I love how easy it is to use gong. The transcript is incredibly helpful. Additionally, seeing when the speaker changes is very beneficial. The next speaker fast forward button is a nice addition as well — What do you dislike? I really like using gong. I don't really have any problems with it except..." Read more
3 years ago
Administrator in Computer Software
"Great call recording tool. — What do you like best? The AI used to transcribe calls and flag content makes it easy to find relevant parts of calls and track topics discussed. This is useful in reporting and analytics. — What do you dislike? The visualforce page for Salesforce isn't very customizable; the component is not collapsable an..." Read more
3 years ago
Lauren R
"Account Executive. — What do you like best? Listening to my colleagues' calls for training purposes. It is so helpful to be able to search specific words in the transcript and read the transcript — What do you dislike? Understanding which filters I need to use to find the calls I want. There are many options. Not so much of a dislike,..." Read more
3 years ago
User in Computer Software
"Great software for recording and managing calls. — What do you like best? I love how easy it is to get Gong on calls to record them and then view and organize those recordings after the fact. — What do you dislike? I wish it was easier to track quotes in the tool! We would love a quote management system and Gong doesn't seem to quite b..." Read more
3 years ago
User in Computer Software
"Failure to Success. — What do you like best? I like being able to learn from my past calls to see what I can do better, I also like the transcript a lot. — What do you dislike? Not anything necessarily that I dislike; I would, however, like better audio quality. — What problems are you solving with the product? What benefits hav..." Read more
3 years ago
User in Computer Software
"easy. — What do you like best? The feature I like the most about gong is the transcript. — What do you dislike? It usually takes a long time for a call to upload — What problems are you solving with the product? What benefits have you realized? Self-learning, and I can learn from my past calls and collegescalls . furthermo..." Read more
3 years ago
"Easy recording tool. — What do you like best? Easy UI. Good history of calls with the prospects-customers. — What do you dislike? I had a hard time finding the export button. No integration with Rewatch. — What problems are you solving with the product? What benefits have you realized? Keeping tracks of discussed topics wi..." Read more
3 years ago