Capterra 
G2 Verified User in Logistics and Supply Chain
Verified User in Computer & Network Security
". — What do you like best about Gong?Ease of use to navigate the settings and admin configurations — What do you dislike about Gong?I think the user management settings are a little confusing on what a user needs/doesn't need for certain features to be available to them. — What problems is Gong solving and how is that be..." Read more
7 months ago
Verified User in Hospital & Health Care
". — What do you like best about Gong?Our CSM has been incredible with our continued education of the product, showing us new features, working with our teams to ensure we're getting the most out of the tool, etc. Gong's AI also seems to be some of the best among the vendors that we use. Ask Anything has been really helpful for quickly finding spe..." Read more
7 months ago
Verified User in Market Research
". — What do you like best about Gong?Gong's automatic transcriptions and trackers have been a game changer in our ability to coach our reps on improving/tracking adoption of new initiatives. Very easy and intuitive. — What do you dislike about Gong?Poor integration with Microsoft Teams, not as easy since you have to deal with third p..." Read more
7 months ago
Verified User in Technology and ServicesInformation
". — What do you like best about Gong?Learning Gong has been really easy and straightforward, the university courses are well paced and easily understood. — What do you dislike about Gong?Not enough filtering options, some of the setup in administration has not been streamlined, so I've had to get creative in re-assinging reps who are..." Read more
7 months ago
Tien S.
". — What do you like best about Gong?I like Gong's Pipeline view & the Forecast feature, very helpful. — What do you dislike about Gong?If MEDDPICC was customizable it'd be great. — What problems is Gong solving and how is that benefiting you?Gong helps present us with the pipeline view which is great for forecasting."
7 months ago
Verified User in Financial Services
". — What do you like best about Gong?The dealboards and conversational recording tools in Gong allowed us to have such transparency into what our employees are running into on a day to day basis. It has been a game changer for our team from where we were at — What do you dislike about Gong?The only thing I would say I dislike about G..." Read more
7 months ago
Christian B.
"Gong has been helpful in many ways and has been a useful tool for new sales professionals on my team. Gong's primary feature is video call recording - which has a number of benefits. Many calls wont need to be reviewed but its helpful to go back and review customer discussions to ensure you are 100% on the same page and addressing all of their needs without..." Read more
2 years ago
Edwin C.
"Great tool to shorten your sales cycle. — What do you like best about Gong? Gong is awesome! Gong helps to focus on the conversations I have with my clients and enables me to review these meetings to really understand what has been said and think about the best ways/strategies to move our conversations forward. Therefore it helps me to close bigge..." Read more
2 years ago
Brad C.
"Being able to view sales calls of colleagues and myself on the go. Great mobile application. The user interface is great. Being able to snip conversations with clients and send them for a limited period of time was benneficial."
2 years ago
Jessica M.
"Fast and easy way to search and find out what customers are saying during callls. — What do you like best about Gong? I like that I can quickly search for keywords and discover what customers are saying during sales or service calls. The site is organized well and easy to navigate. — What do you dislike about Gong? I think the transcri..." Read more
2 years ago
Owen P.
"Useful for recording conversations. — What do you like best about Gong? It's reliable and easy to set up. Gong makes it very easy to revisit conversations (both video and audio) and the quality of the videos and audio recordings are very good. The transcriptions leave a lot of room for improvement though. Gong makes it very quick and easy to share..." Read more
2 years ago
Michelle W.
"A few bugs, but overall this is a fantastic product. — What do you like best? I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end. — What do you dislike? I am really struggling with the call search function. It isn't as..." Read more
2 years ago
Matthew C.
Senior Sales Executive , Grubhub Inc
"The ability to search words in the calls"
2 years ago
Mac R.
"Gong is good but Chorus is better. — What do you like best? The actual features of Gong are great. I love that you are able to search call participants by host and narrow it down to the specific individual you want to call shadow. Also, the keywords is definitely a huge plus when joining a new company and trying to pick up on product knowledge...." Read more
2 years ago
Hicham B
"Great onboarding. — What do you like best? The possibilities it offers and the usability — What do you dislike? It's time consuming and we had some bugs. — What problems is the product solving and how is that benefiting you? Being able to go back to the demo and client interaction, better note taking."
2 years ago
User in Information Technology and Services
"Gong review. — What do you like best? shows the ratio of prospects/ sdr/ae talking, ability to speed up or slow down — What do you dislike? sometimes poor transcripts from call, but not a deal-breaker — What problems is the product solving and how is that benefiting you? being able to revisit a call and making sure its a qu..." Read more
3 years ago
Francis M
"Captures accurate speech to text. — What do you like best? The fact it can recognize what is actually being said during the meetings. Our company uses Go-to meetings and a lot of times, when we review the notes of what was said, it is just inaccurate — What do you dislike? I think the only downside I see in the product is the automated..." Read more
3 years ago
Nikki Z
"Helpful insights and game tape to improve your craft. — What do you like best? Being able to listen back to calls and pick up on things I didn't catch in the moment — What do you dislike? Some of the integrations or people for each deal don't connect — What problems is the product solving and how is that benefiting you? Gam..." Read more
3 years ago
User in Computer Software
"Solid system to get to the heart of phone calls. — What do you like best? The Transcripts are very helpful I can read and find the right points in a video to get to the issues I need to listen in on — What do you dislike? I wish the transcripts were more accurate — What problems is the product solving and how is that benefiting y..." Read more
3 years ago
Executive Sponsor in Management Consulting
"Good product, sales team was aggressive and onboarding has been lackluster, but core product is good. — What do you like best? I'm given time back in my day to not need to participate in meetings to understand the pulse of our sales pipeline or the health of our customer accounts — What do you dislike? I'd like there to be better suppo..." Read more
3 years ago
Timothy C
"Best Automated Recordings and Insights. — What do you like best? Gong organizes everything so well - points of interest, automatically grouping together calls with the same people... it's just great. A step above Fireflies which was my previous solution. — What do you dislike? Nothing comes to mind - it's an all-around improvement from..." Read more
3 years ago
Matt S
"The Best on the Market and a Game Changer for Coaching. — What do you like best? Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used — What do you dislike? Doesn't capture touchpoints and conve..." Read more
3 years ago
Matt S.
"The Best on the Market and a Game Changer for Coaching. — What do you like best? Intuitive and User Friendly UI AI does a good job flagging important topics and red flags. Integrates easily with G-Suite Easy set up and ongoing support. More complete tool than others I've used — What do you dislike? Doesn't capture touchpoints and conve..." Read more
3 years ago
Justin B
"Great call recorder. — What do you like best? How easy it is to navigate throughout the site. — What do you dislike? How sometime due to laws things in certain states cannot be recorded. — Recommendations to others considering the product: Yes — What problems is the product solving and how is that benefiting you?..." Read more
3 years ago
". — What do you like best about Gong?Great ability to fast forward and rewatch pieces of calls. Highly useful for edcucating sales people and getting up to speed on who on the team is doing well or poorly in terms of client features. — What do you dislike about Gong?It's hard to know where to look - I'd love some form of tooling that..." Read more
7 months ago