Capterra 
G2 
Malena G.
Danielle T.
". — What do you like best about Gong?I like that I can be more engaged with my customer conversations instead of worrying about typing notes while communicating. Once the meeting is completed I have action items captured and summaries to create the notes I need. I also like the "Generate follow-up email" which shaves additional time from myself w..." Read more
7 months ago
Dana F.
". — What do you like best about Gong?Call review with transcription that can easily locate points to review in a call. — What do you dislike about Gong?Easier way to search user call recording. — What problems is Gong solving and how is that benefiting you?Made it easy to maintain quality and effecient call."
7 months ago
Chinyere I.
". — What do you like best about Gong?I love the fact that i can simply focus on conversing with my customers without trying to take notes. Knowing that Gong would have a summary of my call and the call transcript, saves me time and so much brain power. Now with the added AI ask me asnything feature, I can dive into any aspect of my call and get c..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?The note taker and recordings are fanstastic. — What do you dislike about Gong?Harder to update names and info that doesn't get recorded properly — What problems is Gong solving and how is that benefiting you?Freeing me up during calls so I don't have to take copius notes, as the note..." Read more
7 months ago
Sam S.
". — What do you like best about Gong?How easy it is to use, Salesforce connection easy to establish and maintain, excellent CSM, drives real value and ROI. — What do you dislike about Gong?Not much, it's a great product, good value — What problems is Gong solving and how is that benefiting you?Helping us understand what'..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong implementation was straightforward and quick. Integrating with Hubspot, Google Workspace, and Zoom was pain-free. Training and after-sales support gave us everything we needed to get the most out of the system. Our sales team uses it daily to find information lost in call transcriptions and training. Sear..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?My team really likes the gong AI summary feature to develop meeting action items. It streamlines their workday. — What do you dislike about Gong?It's a premium offering and it's priced as such. There are several alternatives out that are much cheaper. Quality is great, but may not be affordable fo..." Read more
7 months ago
Erica E.
". — What do you like best about Gong?The AI Features - Meeting Recap, Follow-up etc. — What do you dislike about Gong?I think Gong is great and ahead of it's competitors — What problems is Gong solving and how is that benefiting you?Saving time with notes and follow ups with customers."
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?It gives me a holisitic understanding of customer and prospect feedback. Call summaries are incredibly helpful in quickly digesting feedback and taking action. — What do you dislike about Gong?Need to continue to develop gen-AI features that support broader use cases. — What problems..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?Searching for keywords in Gong helps us quickly find examples that aids our ICP analysis and learn where we're winning or falling short. Sharing snippets has become a part of our culture as well - we can show ah ha moments to the entire company easily. — What do you dislike about Gong?Some UI co..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong has many native integrations with CRM, video conferencing, and other solutions to seamlessly analyze transcriptions and uses AI to summarize and highlight important aspects of prospect and customer interactions. — What do you dislike about Gong?Gong has recently launched their Engage platform..." Read more
7 months ago
Verified User in Marketing and Advertising
". — What do you like best about Gong?You can gain insight on your GTM process as well as tweak key aspects of that process right in the same tool. No more jumping between outreach to salesforce to gong to salesforce etc. — What do you dislike about Gong?Good enough at a lot of stuff - but at the enterprise end some of the features ne..." Read more
7 months ago
Verified User in Computer Software
". — What do you like best about Gong?Gong is very simple to use and produces great data. We use this data to understand how our sales process is functioning, which deals we win and why, and many other use cases. Gong also does a great job innovating with their product. They have done a great job at incorporating AI capabilities into their product..." Read more
7 months ago
Verified User in Translation and Localization
". — What do you like best about Gong?Transcribing feature, key words through smart tracker — What do you dislike about Gong?Unable to combine snippets after recording — What problems is Gong solving and how is that benefiting you?Assisting with representatives with being able to measure and monitor their interactions wit..." Read more
7 months ago
Zoe H.
". — What do you like best about Gong?Ability to capture voice of the customer across the entire customer journey — What do you dislike about Gong?It would be helpful to have greater reporting capabilities in the platform / integration power between Gong and HubSpot — What problems is Gong solving and how is that benefiti..." Read more
7 months ago
Jessica B.
". — What do you like best about Gong?Gong is a super robust tool that can we extremely helpful and intative for even the most basic of use cases. The ability for the whole company to listen to calls and gain actionable insights is invaulable. THeir custoemr support is great too, extremely helpful. — What do you dislike about Gong?As..." Read more
7 months ago
Luis I.
". — What do you like best about Gong?The visibility and wide range of customizations to have all of the data we need with an ease to automate. — What do you dislike about Gong?Maybe the learning curve it took (at least for us) and the required allignment we needed (2-3 months). — What problems is Gong solving and how is..." Read more
7 months ago
Danielle M.
". — What do you like best about Gong?Gong has been very thoughtful and customer-centric as they have evolved their conversational platform into a data-driven revenue platform. Their combination of activity insights to deal details, warnings and progression is unparalleled. It is very easy to use and understand, and it integrates with the key comp..." Read more
7 months ago
Lauren W.
". — What do you like best about Gong?I like: 1. the summary they impose in the margin next to a call so you don't have to listen to the whole thing to see the main points/takeaways 2. That via gong there can be NO room for misunderstanding or communication. If a sales rep wants to know *exactly* what they are getting into going into a demo with..." Read more
7 months ago
Megann L.
". — What do you like best about Gong?The fact that the interface is easy to use and the data that's available from it! — What do you dislike about Gong?I can't think of anything that I dislike. — What problems is Gong solving and how is that benefiting you?Gong is helping our reps be more effective with followup and iden..." Read more
7 months ago
Emily M.
". — What do you like best about Gong?I'm amazed by all of the features that Gong has rolled out! Leveraging AI in an easy way helps us to be more prescriptive around call analysis. Our team swears by Gong for our day-to-day operations! — What do you dislike about Gong?At this point, nothing. We need to be more diligent about learning..." Read more
7 months ago
Gabe S.
". — What do you like best about Gong?I love the prompting functionality and strong Salesforce object architecture. — What do you dislike about Gong?No strong dislikes. Areas for opportunity would be around doing AMA prompting across cohorts of Opportunities (ie what are pain points for sub-50k ACV deals vs 100k+ deals) and improved S..." Read more
7 months ago
Cory James M.
". — What do you like best about Gong?I like to be able to replay calls, get a transcript or highlights from them, and track opportunities. — What do you dislike about Gong?I haven't foundany down sides. So far all of the features have been beneficial. — What problems is Gong solving and how is that benefiting you?Trackin..." Read more
7 months ago
Creed S.
". — What do you like best about Gong?Gong makes it easy to search for calls based on key words. I use that frequently to find calls related to a certain issue or feature. It helps me know what customers are talking about which helps me understand their needs. Once I find the calls I'm looking for it's really easy to quickly see a summary of the c..." Read more
7 months ago
". — What do you like best about Gong?At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. It allows to review any detail from the call that I may have missed also share it with other team members who are following the negotiation. As it's transcripted, it helps to go straight to the..." Read more
7 months ago