Capterra 
G2 Ivana K.
Office Manager, Etermax Germany GmbH
DeMarcus D.
Founder, We Luv Cleaning Services
"Hor ri ble. They keep up with things like mileage for your convenience from your location without a prompt"
3 years ago
Toby J.
Director, Triangle Technology Ltd
"So buggy that it feels like I'm using the beta version of a fintech startup's accountancy platform - not one of the biggest software providers in the world. The support team are rarely much help, and will just apologise that the system is the way it is, but seemingly have no power to do anything."
3 years ago
User in Accounting
"Continue to jack up monthly prices to EXISTING customers. — What do you like best? Software does its job. Nothing to write home about. — What do you dislike? BEWARE - they are going to get you in on some introductory price and then jack it up.. This is very scammy.. why are your LOYAL customers not grandfathered in.. this is how you r..." Read more
3 years ago
Administrator in Retail
"What a terrible, money grabbing useless piece of crap this company is. — What do you like best? There is nothing I like about Intuit. Their suppot sucks, their endless nickel and diming sucks. they are terrible. I would not recommend it to my worst enemy — What do you dislike? The endless nickel and diming. The uselessness of online..." Read more
3 years ago
Administrator in Electrical/Electronic Manufacturing
"Constant Glitches and Lack of Support. — What do you like best? If you go with Quickbooks, be prepared to need support at least weekly for the system's amount of glitches. When you do need help, there's no clear way to reach out, and you'll be shuffled around to different departments, taking hours to address any simple request. It honestly is a ni..." Read more
3 years ago
Laura T
"Difficult to master, inconsistent support. — What do you like best? Having payroll taxes calculated automatically and paid with the click of a button. — What do you dislike? Setting up payroll took hours and hours. There were so many errors and I had a contact I don't know how many people in customer support before I found anyone who k..." Read more
3 years ago
Mary T
"Have none. — What do you like best? Not much right now. They have too much control and don't want you to have an accountant working for you anymore — What do you dislike? Cannot fix local withholding on payroll. Cannot see check register amount on dashboard. Cannot void/delete paychecks, Cannot print 1099's correctly, Cannot adjust..." Read more
3 years ago
Rajesh A
"Pathetic support system. — What do you like best? Good software for small businesses but the support is horrible. — What do you dislike? Horrible support system. I have been trying to accept an invitation from client but the system freezes. Tried to connect with support several times but they dont know whats causing it. They will keep..." Read more
3 years ago
Pablo G
"Pathetic customer support lets the whole thing down. — What do you like best? Being able to add your accounting collaborators and some of the automation. — What do you dislike? Worst customer service I've experienced with enterprise SaaS platforms. — What problems are you solving with the product? What benefits have you realized..." Read more
3 years ago
Administrator in Photography
"Customer Service Is No Longer Any Good. — What do you like best? Ease of Use and online application integrations with bank — What do you dislike? Customer Service has become complete garbage. I have spent the last 3 hours attempting to update my business phone number. I first went through their messaging system as they insist you do...." Read more
3 years ago
Nathan W
"Quality slipping, prices rising...time to switch? — What do you like best? It's integrated with so many solutions, the industry standard. — What do you dislike? The costs are continually rising, "upgrades" are forced upon you along with increased prices, and they are changing technology continuously each time I open the app the dashboa..." Read more
3 years ago
Administrator in Automotive
"This software is not suitable for a company with more than 2 employees or reasonable revenue stream. — What do you like best? Cheap and simple to use software for very small entities — What do you dislike? The support has to be the worst I've ever experienced. I have never spend so much time on the phone with a software company to get..." Read more
3 years ago
User in Telecommunications
"The WORST support you could ever imagine !! Avoid at ALL costs! — What do you like best? Ability to do cash and accrual on the same data — What do you dislike? Their support is abhorrent. It is absolutely the worst customer experience and customer support I've ever had in my life. I am in shock at how a company this large can have s..." Read more
3 years ago
Tootsie Marie S.
Office Manager, TWO RIVERS HISTORICAL SOCIETY
"I'm not solving any business problems. Only creating them thanks to QuickBooks Online. The only "nice" thing I can say is that it gives me a place to track my expenditures. That's it. There is nothing more for me to say as I am TOTALLY frustrated with it."
3 years ago
Igor N
"Very buggy. — What do you like best? Cheap, integrates with banks and other services — What do you dislike? Very buggy, a lot of things glitch. Wasted 2 hours trying to cancel my subscription - even that was not working properly. — Recommendations to others considering the product: Stay away — What problems are you so..." Read more
3 years ago
Administrator in Computer Software
"Terrible support. — What do you like best? Nothing so far. We were a QB Desktop customer that move to online. Online is hard to use and the support, it's impossible to talk to a live person. — What do you dislike? The system is really hard to use, completed different from the easy to use desktop version. Watch out about your data, The..." Read more
3 years ago
Rick R
"This is the worst software I've ever used. It has done nothing it was supposed to. — What do you like best? Nothing. My life has been harder since purchasing QB SMB instead of easier. The API with my bank is broken -- I have to log-in every time I get into QB and the API tries to set it up like it's the first time -- and QB says it's my bank and m..." Read more
3 years ago
Osama S
"QBO is only good for my mom and dad business. — What do you like best? 1 - Payroll automation. Users are glad they are able to run payroll where taxes are calculated automatically and checks are deposited directly. Automated reminders are also very helpful.2 - Remote access. One of the benefits of cloud computing is that users are able to access t..." Read more
3 years ago
Administrator in Accounting
"Not for every industry. — What do you like best? I like that it is online making it much easier for accountants and bookkeepers to get access. — What do you dislike? There are far too many limitations that make it unacceptable for all industries. The ever increasing costs for use at a per person per month rate. Its beyond ridiculous...." Read more
4 years ago
RYAN C.
Owner, HOME ADVANTAGE PAINTING & MAINTENANCE LLC
"Quickbooks left me feeling incapable of completing the simple tasks required to run our day to day business. I hated every moment I spent logged on to quickbooks."
4 years ago
User in Environmental Services
"Live Customer support is very poor. — What do you like best? Credit card payment link. Promptly shows up in QB online. — What do you dislike? don't expect quality online support if you need a live person. almost impossible to contact support for live help. — What problems are you solving with the product? What benefits have y..." Read more
4 years ago
Administrator in Hospital & Health Care
"QBOE has no meaningful support anymore. — What do you like best? Accountants like it, easy to use for the most part. Is pretty accurate. There isn't much I like about it. — What do you dislike? Support is the worst in the industry.....you have to use chat only. The agents don't understand english. Support never fixes any bugs...I have..." Read more
4 years ago
Mike O.
President, SOLUS Network Solutions, Inc
"Overall, this was one of the worst customer experiences I've ever had. I have been a Quickbooks Desktop and Assisted Payroll customer for 17 years and was always happy until recently. I cancelled my subscriptions, requested my account be credited (no response yet)."
4 years ago
Matthew L.
Owner, Lynchypx
"Sadly I hugely regret the amount of time i've invested in the platform. Literally the only thing keeping me on it is how big a hassle it is to transfer my data out."
4 years ago
"Extreme security risk by not honoring CORS policy!. I liked the look of it, it seemed easy to use and set-up."
3 years ago