Capterra 
G2 Tayyab Abid A.
Ceo, Revamp team
Darren G.
Owner, Greenspage
"Rude and unfriendly. Did not want to help me just take my money. I used the product for 2 years and was very happy with the downloadable program, it was simple to use and very efficient. I did take a course on it via Lynda.com and this got me up to speed. From there it was a breeze."
4 years ago
Verified Reviewer
"Who has time for this?. It was nice that it took and kept track of payments"
4 years ago
Maurine S.
Farmer and Innkeeper, Shamrock Farm LLC
"The experience with the Customer Care employees was very frustrating. I felt they were really not interested in helping me."
4 years ago
User in Online Media
"Horrible support / price gouging. — What do you like best? being able to send invoices easily and quickly Buyer beware- way to expensive for what you get. they will hook you in at a low, low price, making it painful to change. ALSO... we had a client TRYING to pay us a five digit figure for our service... somehow Inuit got in the middle and were h..." Read more
4 years ago
Marcus S.
Tax Manager, SMRECEK & CO SC
"The app is slow to manually process data. There are major limitations when attempting to modify data within the software or correct recording errors. They advertise that any business owner can do everything themselves in the software but in practice most of the things business owners do are inaccurate."
4 years ago
Craig S.
Brand Strategist, ZEGGZ
"Customer support representatives are super nice, but not trained in the software. I love the transparency this software affords the owner who travels constanty"
4 years ago
User in Construction
"Payroll. — What do you like best? Quickbooks Online is Not that hard to use. — What do you dislike? Payroll -- 8 months into payroll I have recieved two Federal penalty letters One they did not pay weekly federal payroll taxes in time $603 Second they did not pay my quarterly taxes in time $1500.00 Then they say I am responsible for it..." Read more
4 years ago
David P.
Owner, Great Lakes Of Corry
"Terrible, it really limits what you can and can't do. Quick books premiere much better program. And never did get my refund from canceling within the 30 day trial period."
5 years ago
User in Accounting
"QB online... — What do you like best? I like you can get into the clients' QB without bugging them to bring in the flash drive or email the file... — What do you dislike? It is super SLOW. It takes forever to use. — What problems are you solving with the product? What benefits have you realized? I have not realized too ma..." Read more
5 years ago
Dalen L.
CEO, Unity Energy Solutions Group
"My overall experience with QBO is frustration. They need to focus on getting it right before they move on to expanding their product line. Their software rarely works right. I would use anything else that was online."
5 years ago
Michelle L.
Business Manager, Belfay
"The online version of QuickBooks was hard to navigate through which cost me more of my time. The features were not even similar. I'm hoping this will change."
5 years ago
User in Financial Services
"Changes, Changes, Changes and none of them are useful. — What do you like best? Sales and TimeTracking Integrate. This is very frustrating — What do you dislike? If I were an IS or IT professional, sure I would rate QBO highly because it is a slick system. The accounting and finance interfaces are clunky and do not operate synchronou..." Read more
5 years ago
gabi A.
manager, allatigraphics
"they play games , every time when I put the right password they delete it just its not working , they try to scam people and they said I should upgrade every two years."
5 years ago
Administrator in Architecture & Planning
"Horrible Merchant Service Customer Service. — What do you like best? Nothing, they are bad for business. They deny service without an explanation with the excuse that they are a proprietary company — What do you dislike? I had been using QuickBooks for my small company. When I create an invoice, I constantly get peppered with the optio..." Read more
5 years ago
VIDA T
"Horrible Support and they Trick you into Renewing even to CANCEL. — What do you like best? the ability to access the account via online as well as phone app was great. — What do you dislike? The company's customer service and support is lack luster @ most. There is no clear number to call and they always push you back to online questi..." Read more
5 years ago
Kristin G.
Business Owner, Brad Garrett Construction
"I like that I can use it anywhere and access my books."
5 years ago
Ryan R.
CEO, FeedsForLess.Com
"Its been awful, we are currently looking at what we can do and what we will switch to. There are a lot of good features. I like the dashboard and how it connects to my bank accounts."
5 years ago
User in Accounting
"Don't use this. — What do you like best? Don't like it at all. Not user friendly after being used to using desktop version. Can't find anything. — What do you dislike? Not user friendly. Menus not the same as desktop version. Can't print reports I need. — What problems are you solving with the product? What benefits have you re..." Read more
5 years ago
Kristin H.
CFO, Hermann Design Group
"Here's part of what I wrote to my salesperson, there wasn't room for the whole email: You should be ashamed of yourself - or perhaps your company should be ashamed if you were not trained properly. I have wasted multiple hours discovering that Quickbooks Online is not going to work for me UNLESS I am willing to run two sets of books for a very long while...." Read more
5 years ago
Alan T
"Their Sales & Support Staff are LIARS. — What do you like best? You can create invoices easily but they’ll keep the payments your client send you for completely made up reasons. — What do you dislike? Absolute trash. I’ve been lied to 13 times in 4 businesss days. DO NOT USE THEM. I am absolutely moving to another accounting system to..." Read more
5 years ago
User in Online Media
"Software could be made more user friendly. — What do you like best? I do not like the Quickbooks interface and I have heard from others in my field they avoid Quickbooks because it is too cumbersome and different to use compared to other platforms. — What do you dislike? The way Quickbooks is laid out, it is hard to find your most ess..." Read more
5 years ago
Kristin R.
Owner, Gathering Health
"absolutely hated it. Switched to quickbooks desktop so I can have complete control over it. The only thing I liked was that I could access it anywhere."
5 years ago
Chris M.
Business Owner, Davie Village Registered Massage Therapy
"Things worked well until about 2 weeks ago. Our bank transaction sare no longer downloadable from our bank. When downloading manually, all transactions get duplicated so we need to manually exclude each duplicate transaction, one by one. We currently have hundreds of transactions per month and this is very time-consuming. Still no solution from the support t..." Read more
5 years ago
Administrator in Construction
"QBO needs a lot of work. — What do you like best? The only thing that is good is the fact that you can log in anywhere. — What do you dislike? There are so many things! The worst is that there is no auto save and 90% of the time "intuit is not responding" and you lose everything you just did!! So much time is wasted that way! —..." Read more
5 years ago
"The customer support was the main issue, when I was almost on a brink of a disaster, with all my data loss. Project cost at a blink Ease of use Features UI is very easy Demand is growing Invoicing and billing Made easy"
4 years ago