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QuickBooks Reviews & Testimonials

4.3 (5,957)

Reviews: 5,957


5
54%
4
30%
3
9%
2
3%
1
4%

84% of customers would recommend QuickBooks

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  Showing 1 star reviews only  

Mike O. star-alt star-alt star-alt star-alt star-alt

President, SOLUS Network Solutions, Inc

"Overall, this was one of the worst customer experiences I've ever had. I have been a Quickbooks Desktop and Assisted Payroll customer for 17 years and was always happy until recently. I cancelled my subscriptions, requested my account be credited (no response yet)."

4 years ago

Matthew L. star-alt star-alt star-alt star-alt star-alt

Owner, Lynchypx

"Sadly I hugely regret the amount of time i've invested in the platform. Literally the only thing keeping me on it is how big a hassle it is to transfer my data out."

4 years ago

Tayyab Abid A. star-alt star-alt star-alt star-alt star-alt

Ceo, Revamp team

"The customer support was the main issue, when I was almost on a brink of a disaster, with all my data loss. Project cost at a blink Ease of use Features UI is very easy Demand is growing Invoicing and billing Made easy"

5 years ago

Darren G. star-alt star-alt star-alt star-alt star-alt

Owner, Greenspage

"Rude and unfriendly. Did not want to help me just take my money. I used the product for 2 years and was very happy with the downloadable program, it was simple to use and very efficient. I did take a course on it via Lynda.com and this got me up to speed. From there it was a breeze."

5 years ago

Verified Reviewer star-alt star-alt star-alt star-alt star-alt

"Who has time for this?. It was nice that it took and kept track of payments"

5 years ago

Maurine S. star-alt star-alt star-alt star-alt star-alt

Farmer and Innkeeper, Shamrock Farm LLC

"The experience with the Customer Care employees was very frustrating. I felt they were really not interested in helping me."

5 years ago

User in Online Media star-alt star-alt star-alt star-alt star-alt

"Horrible support / price gouging. — What do you like best? being able to send invoices easily and quickly Buyer beware- way to expensive for what you get. they will hook you in at a low, low price, making it painful to change. ALSO... we had a client TRYING to pay us a five digit figure for our service... somehow Inuit got in the middle and were h..." Read more

5 years ago

Marcus S. star-alt star-alt star-alt star-alt star-alt

Tax Manager, SMRECEK & CO SC

"The app is slow to manually process data. There are major limitations when attempting to modify data within the software or correct recording errors. They advertise that any business owner can do everything themselves in the software but in practice most of the things business owners do are inaccurate."

5 years ago

Craig S. star-alt star-alt star-alt star-alt star-alt

Brand Strategist, ZEGGZ

"Customer support representatives are super nice, but not trained in the software. I love the transparency this software affords the owner who travels constanty"

5 years ago

User in Construction star-alt star-alt star-alt star-alt star-alt

"Payroll. — What do you like best? Quickbooks Online is Not that hard to use. — What do you dislike? Payroll -- 8 months into payroll I have recieved two Federal penalty letters One they did not pay weekly federal payroll taxes in time $603 Second they did not pay my quarterly taxes in time $1500.00 Then they say I am responsible for it..." Read more

5 years ago

David P. star-alt star-alt star-alt star-alt star-alt

Owner, Great Lakes Of Corry

"Terrible, it really limits what you can and can't do. Quick books premiere much better program. And never did get my refund from canceling within the 30 day trial period."

5 years ago

User in Accounting star-alt star-alt star-alt star-alt star-alt

"QB online... — What do you like best? I like you can get into the clients' QB without bugging them to bring in the flash drive or email the file... — What do you dislike? It is super SLOW. It takes forever to use. — What problems are you solving with the product? What benefits have you realized? I have not realized too ma..." Read more

5 years ago

Dalen L. star-alt star-alt star-alt star-alt star-alt

CEO, Unity Energy Solutions Group

"My overall experience with QBO is frustration. They need to focus on getting it right before they move on to expanding their product line. Their software rarely works right. I would use anything else that was online."

5 years ago

Michelle L. star-alt star-alt star-alt star-alt star-alt

Business Manager, Belfay

"The online version of QuickBooks was hard to navigate through which cost me more of my time. The features were not even similar. I'm hoping this will change."

5 years ago

User in Financial Services star-alt star-alt star-alt star-alt star-alt

"Changes, Changes, Changes and none of them are useful. — What do you like best? Sales and TimeTracking Integrate. This is very frustrating — What do you dislike? If I were an IS or IT professional, sure I would rate QBO highly because it is a slick system. The accounting and finance interfaces are clunky and do not operate synchronou..." Read more

5 years ago

gabi A. star-alt star-alt star-alt star-alt star-alt

manager, allatigraphics

"they play games , every time when I put the right password they delete it just its not working , they try to scam people and they said I should upgrade every two years."

5 years ago

Administrator in Architecture & Planning star-alt star-alt star-alt star-alt star-alt

"Horrible Merchant Service Customer Service. — What do you like best? Nothing, they are bad for business. They deny service without an explanation with the excuse that they are a proprietary company — What do you dislike? I had been using QuickBooks for my small company. When I create an invoice, I constantly get peppered with the optio..." Read more

5 years ago

VIDA T

VIDA T star-alt star-alt star-alt star-alt star-alt

"Horrible Support and they Trick you into Renewing even to CANCEL. — What do you like best? the ability to access the account via online as well as phone app was great. — What do you dislike? The company's customer service and support is lack luster @ most. There is no clear number to call and they always push you back to online questi..." Read more

5 years ago

Kristin G. star-alt star-alt star-alt star-alt star-alt

Business Owner, Brad Garrett Construction

"I like that I can use it anywhere and access my books."

5 years ago

Ryan R. star-alt star-alt star-alt star-alt star-alt

CEO, FeedsForLess.Com

"Its been awful, we are currently looking at what we can do and what we will switch to. There are a lot of good features. I like the dashboard and how it connects to my bank accounts."

5 years ago

User in Accounting star-alt star-alt star-alt star-alt star-alt

"Don't use this. — What do you like best? Don't like it at all. Not user friendly after being used to using desktop version. Can't find anything. — What do you dislike? Not user friendly. Menus not the same as desktop version. Can't print reports I need. — What problems are you solving with the product? What benefits have you re..." Read more

5 years ago

Kristin H. star-alt star-alt star-alt star-alt star-alt

CFO, Hermann Design Group

"Here's part of what I wrote to my salesperson, there wasn't room for the whole email: You should be ashamed of yourself - or perhaps your company should be ashamed if you were not trained properly. I have wasted multiple hours discovering that Quickbooks Online is not going to work for me UNLESS I am willing to run two sets of books for a very long while...." Read more

5 years ago

Alan T

Alan T star-alt star-alt star-alt star-alt star-alt

"Their Sales & Support Staff are LIARS. — What do you like best? You can create invoices easily but they’ll keep the payments your client send you for completely made up reasons. — What do you dislike? Absolute trash. I’ve been lied to 13 times in 4 businesss days. DO NOT USE THEM. I am absolutely moving to another accounting system to..." Read more

5 years ago

User in Online Media star-alt star-alt star-alt star-alt star-alt

"Software could be made more user friendly. — What do you like best? I do not like the Quickbooks interface and I have heard from others in my field they avoid Quickbooks because it is too cumbersome and different to use compared to other platforms. — What do you dislike? The way Quickbooks is laid out, it is hard to find your most ess..." Read more

5 years ago

Kristin R. star-alt star-alt star-alt star-alt star-alt

Owner, Gathering Health

"absolutely hated it. Switched to quickbooks desktop so I can have complete control over it. The only thing I liked was that I could access it anywhere."

5 years ago