Capterra 
G2 Ranil P.
Troy S.
"Brex is clunky and the support team is useless. — What do you like best? The logo is nice maybe. I have tried to like this setup honestly, but I am having trouble finding anything good about a system that just does not work. The login is garbage. — What do you dislike? The Brex team has been a nightmare to deal with from the start. Dur..." Read more
2 years ago
Shannon Kamal Doctor
"Very unprofessional banking system for startups! Deal with a traditional bank where they care. I opened an account with Bree and as soon as I began collecting funds in the account I got a notice of account closure due to practices not backed by Brex. Whatever that means! They refused to elaborate what it meant but just kept saying they sent out an email ex..." Read more
2 years ago
James Charles
"Out Of The Blue, they just closed my account and said that I could just find another bank. They told me that once I signed the account closure document within 24 hours, my funds would be sent, and it's been two business days, and funds have not been sent out, and I am stuck. They are a scam company that doesn't work for them at all. They close accounts out o..." Read more
2 years ago
accessfundrecovery ccmail.uk
"Thanks to my headline for refund and recovery process"
2 years ago
Ernie L.
CEO, FirstVitals Health and Wellness
"Had to switch checking accounts for autopayment and didn't realize it takes a week to "verify". Been a customer for almost a year with on-time payments but upon switching checking accounts, Brex suspends the credit card pending verification (now a week) and recurring subscription charges are now being rejected by vendors due to suspension. I understand for..." Read more
2 years ago
saina luxx
"I would give 0 star if I had a choice. Just nothing good to say about this company"
2 years ago
Sam
"I would've given Brex 4 or even 5 stars, unfortunately they arbitrarily decided close my account after over a year of being their customer. What sucks is they are doing it in the middle of a tax year. I had integrations for payroll, cards for direct reports and auto-pay for several vendors. The least they could've done is close at end of financial year, to..." Read more
2 years ago
Executive Sponsor in Computer Software
"Extremely buggy app, nice branding though. — What do you like best about Brex? The branding is cool, the points are great, the credit card just works, easy to get additional cards, the approval process is quick, the concierge is great during the signup process. Interest rate is competitive. — What do you dislike about Brex? I have neve..." Read more
2 years ago
Leon
"Not only did Brex pull the rug out from me and my small business by informing us our account was closing abruptly, it's now impossible to download my old bank statements and customer support has no answers! They're asking me to leave, but won't let me actually leave; what a fitting end to my relationship with this poorly run company."
2 years ago
Nicholas Daniel-Richards
"My previous employer gave me a prepaid mastercard via brex as an end of year bonus. It has expired and I need to speak with someone at brex to reissue the card. It is IMPOSSIBLE to speak with anyone without having a business account. I've tried email, and get told I don't have an account. I can't get to chat support without having an account. The one phone n..." Read more
2 years ago
Jay
"tried transferring my points and they said i wasn't eligible after spending over 300k on there cards"
2 years ago
Chris
"I run an Amazon store and retail business and have used Brex for nearly 2 years. Their instant revenue service for Amazon sellers was pretty much unmatched by any competitors. Decent rewards but dodgy customer support although I can't say I ever had many reasons to have to contact them. The reason I have to rate 1 star is their unethical decision to drop "s..." Read more
2 years ago
Nicholas D.
"Beware of Customer Support. — What do you like best about Brex? Nothing. There is absolutely nothing I can recommend about this company. The fact you do not have any support options for prepaid card owners that have received cards via your platform is not acceptable. — What do you dislike about Brex? My previous employer gave me a prep..." Read more
2 years ago
lance wataru
"They were okay. Now they're awful. Things are NOT looking good at brex, in light of recent industry cuts I can imagine the small business culling is due to their lack of funds. If you're managing a large company with Brex I would recommend getting out. We were told to leave the platform as well because we are not a * professionally funded * - well Brex, w..." Read more
2 years ago
Iryna Kryvda
"The worst customer experience ive ever had. Completely unacceptable for a company that is managing someone's money. It takes them more than a week to answer basic customer emails or calls"
2 years ago
VQ Very Quick Cleaning Support
"This is the most difficult business credit card account. I have ever had, I've updated my account phone number several times. Just to still be locked out of my account. They lock my card countless of times. Then give me the run around to unlock it. They don't allow me to take cash advances. This has been the worst decision to make regarding my business fund..." Read more
2 years ago
Pearl
"Hello, I wired $48,000 on April 05, 2022, to my client . after one week my client told me he still didn’t have the fund, so he called and when to the bank to talk to Brex about the wire, Brex told him they are reviewing the wire -have to wait. We waited for another week, still no fund. Finally my client asked me to recall the wire. My bank Chase sent over m..." Read more
2 years ago
Raman Gupta
"Anyone thinking of using Brex for their business banking needs, please think twice. I had been a customer for almost a year and was enjoying using their services until they sent me an email out of the blue saying my account will be closed and I need to move my funds. No explanation, nothing. Super unreliable. Stick with traditional banks"
2 years ago
inna
"Brex suspended my account due to a low number of transactions. I didn't use this Bank a lot for my business due my suspicion about their activities and lack of customer service/ support and transparency. i wanted to make sure the new bank is operating properly before transferring all business accounting here. I had 100K Reward Points on the account which Br..." Read more
2 years ago
Gerry S.
CEO, Opera Bioscience
"Absolutely horrible. I have had way to many interactions with their customer service for basic things that a financial services company should be able to handle. Then they unceremoniously dropped all of their small businesses. Garbage company, garbage leadership, garbage product."
2 years ago
anuraj
"worst bank. closes small business and let you scramble last minute for finding a new bank. customer service is also very poor. will never trust this bank with your customers / business"
2 years ago
Britney Robinson
"Closing smaller accounts in favor of bigger business. Doesn’t make a lot of sense imo, a. A smaller business could turn into a bigger business b. I know they have bigger businesses they work with but I can’t see them using them in the long term. The way you treat the small people will be noted, and I don’t think they thought this through."
2 years ago
syrrising
"I have multiple businesses and used many different business cards so I have some previous experience. I have had the Brex card for three years and we are currently moving over to another card. Pro's - Decent rewards. Con's - Customer Support is chat-based and slow. If you have a problem expect to figure it out yourself. This is no Amex and there is nothing..." Read more
2 years ago
Matt Donnelly
"Poor sign up process, questionable company."
2 years ago
"Terrible Customer Service. — What do you like best? Their Virtual credit card solution was their best feature. — What do you dislike? After being with them for over 2 years they can cut off your credit limit with no notice. We have spent over $1M dollars with them and have never been late for a payment but they can decide at any momen..." Read more
2 years ago