Capterra 
G2 Osei Boamah
Archer Products Unlmtd
"I received a Google Ad for Brex as I was setting up my retail e-commerce business. I had already quickly set up a business bank, revolving credit account, and accounting software elsewhere (literally done in minutes), but was intrigued by the "all in one" advertising. I've filled out MANY bank account applications in my lifetime and never been denied.Despite..." Read more
4 years ago
Samuel Addo
"I am new to brex and I send a payment out this morning to a supplier for our new project. After I send the payment 20 mins later I get an email my account is suspended. I logged to my account and all my money has disappeared. I can’t see my balance nor the payment I sent. I have sent several emails to brex but no response. The customers service on the live c..." Read more
4 years ago
Felix A.
"This company is something,, I am a business owner, I applied and opened a Cash Account with Brex, I could not deposit check but only ACH from my external bank account, I was able to make 2 international wires to my vendors and Brex closed my account without explanation, I contacted their customer service many times but they never gave me any answer to why my..." Read more
4 years ago
Steve
"Since my business caters entirely to e-commerce clients (we are a BigCommerce & Shopify agency partner) I thought having a online only bank was the right fit for us. I have been with traditional banks for almost 10 years.Everything was fine with Brex until I got an email one day saying our account was closed. No reason given and no way to speak to anyone. No..." Read more
4 years ago
Ken M
"Bad Customer Experience - Instant Suspended Account. — What do you like best? It was effortless to open an account, but I guess that's why it was easy to suspend account without notice — What do you dislike? It has been determined that your company is violating Brex’s Platform Agreement. Ok, what next? Can you give a guide to help us..." Read more
4 years ago
Posti fix
"HORRIBLE! If you are in the ecommerce business, whether you sell cullotes or digital products they will close your account.If you make payments of +500$ to Facebook ADS, Google, they will freeze your account and ask you for tracking numbers and dozens of information."
4 years ago
Tad Schnitzer
"It is now January 6th, exactly 3 weeks since my Brex account was suspended. Still no response from an account manager or any email giving me access to my funds. I've contacted customer support maybe a total of 7 times at this point via phone or chat. With no result to how to get my funds out. As a sole owner of a small business, I would never recommend anyon..." Read more
4 years ago
Udom Chanla
"My experience is totally horrible a company that lacks cognitive reasoning. I’ll let you be the judge after knowing my experience. I edd issued an account with a virtual card from my employer that never worked. Recently they sent me an email stating that the account is fix after 3 months. It wasn’t free to get the account. Now I can’t login in only have emai..." Read more
4 years ago
Tad Schnitzer
"What I can't get over is my recent experience with them. With no warning, they suspended my account. They don't communicate to how I can resolve the issue or provide any verification documents. I have a substantial amount of funds sitting in the account. I was lucky enough to have an emergency fund to pay employees and creditors. The account was suspended on..." Read more
4 years ago
Tad S
"Brex - The instant nightmare. — What do you like best? Brex is great when they haven't suspended you randomly. They have great rewards programs, virtual employee cards, and outbound transfer methods. — What do you dislike? What I can't get over is my recent experience with them. With no warning, they suspended my account. They don't co..." Read more
4 years ago
customer
"I opened an LLC and account opening with Brex was included in the package, although I use Wise for my other companies or decided to accept the use of this Brex.Well I just wasted precious time with people who are worth nothing according to my '' screening ''it is the machines and not the people who work in this company, and a company without a soul is worth..." Read more
4 years ago
Gaby
"I find the personal application very frustrating, I been trying to create a account, I submit all my personal information even my ID but the web is not moving to next to the next step, I try a different computer and even browser but keep re directing me to the same page, I sent all my sensitive data and I spend about a 1 hour for nothing, I would recommend t..." Read more
4 years ago
Gaby
"I find the personal application very frustrating, I been trying to create a account, I submit all my personal information even my ID but the web is not moving to next to the next step, I try a different computer and even browser but keep re directing me to the same page, I sent all my sensitive data and I spend about a 1 hour for nothing, I would recommend t..." Read more
4 years ago
Fatima The Goddess
"If you are looking for alternatives online business account do not do business with these people they will play with your time and play in your face and make you feel stupid for even trusting another online bank but do not have fear continue to report them and try work with them as soon as you can and try to work it out and get your funds however do not..." Read more
4 years ago
Fatima The Goddess
"If you are looking for alternatives online business account do not do business with these people they will play with your time and play in your face and make you feel stupid for even trusting another online bank but do not have fear continue to report them and try work with them as soon as you can and try to work it out and get your funds however do not ever..." Read more
4 years ago
Robert
"I opened two Brex accounts for businesses I own. They point to the same set of banks linked through Plaid. One account was able to use ACH and Check Deposits immediately. I have checks I need to deposit in this other account currently. The other account is not. Brex support has been unhelpful. They have told me the steps to fix this, cut/paste canned respons..." Read more
4 years ago
Robert
"I opened two Brex accounts for businesses I own. They point to the same set of banks linked through Plaid. One account was able to use ACH and Check Deposits immediately. I have checks I need to deposit in this other account currently. The other account is not. Brex support has been unhelpful. They have told me the steps to fix this, cut/paste canned respons..." Read more
4 years ago
June Parker
"Most ridiculous and horrible experience. If you want to do a safe business then never apply with this bank.I registered my company with Legalzoom and they advised me for Brex but after few days without any reason these guys deactivated the mobile check deposit and ACH feature on the account.Horrible customer service and I think this financial institution is..." Read more
4 years ago
June Parker
"Most ridiculous and horrible experience. If you want to do a safe business then never apply with this bank.I registered my company with Legalzoom and they advised me for Brex but after few days without any reason these guys deactivated the mobile check deposit and ACH feature on the account.Horrible customer service and I think this financial institution is..." Read more
4 years ago
June Parker
"Most ridiculous and horrible experience. If you want to do a safe business then never apply with this bank.I registered my company with Legalzoom and they advised me for Brex but after few days without any reason these guys deactivated the mobile check deposit and ACH feature on the account.Horrible customer service and I think this financial institution is..." Read more
4 years ago
Dave Kimble
"This is a great concept and they have great rewards. However, their customer service is horrible! We had a situation where the chat representative gave us bad information, which resulted in our company being charged additional fees. When we tried to confront Brex about this the first chat rep put us on hold for 15-20 minutes and when we didn't respond wit..." Read more
4 years ago
Dave Kimble
"This is a great concept and they have great rewards. However, their customer service is horrible! We had a situation where the chat representative gave us bad information, which resulted in our company being charged additional fees.When we tried to confront Brex about this the first chat rep put us on hold for 15-20 minutes and when we didn't respond within..." Read more
4 years ago
PG
"Horribly inefficient AI, the only way you can verify who you are is with text message EVERY 30 DAYS!! The problem is that their artificial intelligence is anything but… more like artificial ignorance. All of a sudden I’m not receiving their text codes. When you reach out the help desk they leave you hanging, every time I sent a message a new human would answ..." Read more
4 years ago
Jesica
"All good, but I have any problems For several years I have been accumulating, accumulating a considerable amount, and decided to give everything to you so that you can multiply them. I have invested money not in that company But there is also good news, I found professionals who were able to fix everything. Recoveryx via tellegram I'm glad I found them, beca..." Read more
4 years ago
"Brex closed my account right after I received my first payment ti by brex account. Now they are holding by business funds. When I login to my account , this is w has my dashboard says “ Wait 1-3 days for the hold on your funds to clearYou must wait to initiate the withdrawal of your remaining funds until your money market fund holdings are sold to generate c..." Read more
4 years ago