Capterra 
G2 TranscripyLLC
Gerard S.
CEO, Opera Bioscience
"After being unable to do something as simple as cash a check via their app and having a generally poor experience in the app itself, I honestly don't trust Brex to handle any of my money. I'll be closing my account and finding a different bank. Imagine if I needed quick access to those funds? Credit card rewards are a distant second to having the ability to..." Read more
4 years ago
Tina
"On 9th of July, 2021 I finally received the compensation for the money that was stolen from me. How did the "miracle" happen? It is soon said. I have hired a good asset recovery service experienced in this sort of thing. On the 9th of July, 2021 I see that I have been credited the 85,305 illicitly stolen USD. Apparently this is the only way to get out of it...." Read more
4 years ago
Unsatisfied
"We were denied an account and were told we were unable to know why. We were not able to dispute their findings. We were not allowed to speak to anyone. Only cold messages from a CSR or an email telling me they couldn't disclose their findings with me, the owner of the account their denying. How can we know what we're doing wrong if you don't tell us? How can..." Read more
4 years ago
Justice
"On 9th of July, 2021 I finally received the compensation for the money that was stolen from me. How did the "miracle" happen? It is soon said. I have hired a good asset recovery service experienced in this sort of thing. On the 9th of July, 2021 I see that I have been credited the 85,305 illicitly stolen USD. Apparently this is the only way to get out of it...." Read more
4 years ago
Joe A.
Cofounder, withfriends
"If you are a small startup and want free stuff (Twilio credit, WeWork credit, etc.), Brex is great. You get free goodies and free bonuses that can help you boostrap on the cheap. If you are a legitimate busienss that has real revenue with real employees, I would advise you to stay away. If you are successful enough to be at this point, the bonuses aren't..." Read more
4 years ago
Joe
"Scammed by Brex on a promotion like so many others...and this is just the tip of the iceburg. I also notice that Brex responds to these complaints with a "we'd like to follow up" but please know that I have already followed up with Brex MANY times regarding this issue. Also worth noting that when signing up with Brex, the sales rep at Brex that onboarded m..." Read more
4 years ago
Tony B
"Got burned on the Brex/PayPal offer like many other Brex users did. No resolution to legitimately meeting the offer requirements. Brex points the finger at PayPal...PayPal points the finger a Brex...the middleman gets screwed."
4 years ago
Anthony B
"Got burned on the Brex/PayPal offer like many other Brex users did. No resolution to legitimately meeting the offer requirements. Brex points the finger at PayPal...PayPal points the finger a Brex...the middleman gets screwed."
4 years ago
meropenem V
"Would give zero stars. They scammed me and others too. With no follow up and then they just point the finger at others. Really disappointed."
4 years ago
John Smith
"I was so amazed while reading many reviews about this company, then I realized I wasn't the only victim that was scammed, don't fall for this fraudsters twice join Elite and recover all your lost fund"
4 years ago
Mary Tindle
"If I could give these guys 0 stars, that would still be tBoo much. These guys seem to be nothing more than a big SCAM!! They denied my account, why I don't know and don't care, and refuse to give my money back. Do NOT give them your money, they won't give it back. They will give you a bunch of excuses and no one there seems to know their policies. This is th..." Read more
4 years ago
Vinicius Barbosa
"The worst bank for sure."
4 years ago
Vinicius Barbosa
"Definitely the worst bank I worked with. The support asked please to cancel my account. My first deposit gonna take 6-8 business days to be available. The worst support I already have from a company. They are extremely rude and don’t care about giving you the support you need."
4 years ago
Daniel Lloyd
"very unfair and secretive practices that deny applicants. will not even give a detailed reason for denial. just continues vague response as: After reviewing with the team, we can confirm that we’re unable to continue offering your company an account with Brex. Although we are not able to provide specifics, some of the common reasons behind refusing an appl..." Read more
5 years ago
Vitalii L
"- it should be free banking but it not!!"
5 years ago
EP
"I signed up for a business account on February 28, 2021. Brex approved my account and sent me a routing number, account number, and Debit card. After I linked my checking account and added $1.00 (as a test) to my Brex account, I received an email a few days later informing me that my account was temporarily suspended, and the review process would take up to..." Read more
5 years ago
Abdul
"PROS: Rewards/points incentives. CONS: Horrible customer service. Their communication is lacking greatly. They froze my account for five days (couldn't access my funds) without any explanation what so ever; after reaching out to customer support, high level management still no answer as to why. After day 5, I regained access to my funds, and promptly withd..." Read more
5 years ago
Stacey Stokes
"Do Not Trust BREX and Absolutely No Human Customer Service. I signed up for a business account because my bank AZLO closed. Brex approved my account and sent me a routing number, account number, and Debit card. I also provided my personal information and linked my checking account. I went online to check my account and it says that it is suspended. So I sat..." Read more
5 years ago
Morgyn Morris
"Account took forever to be approved and a week or two to be set up. And then two weeks later it was suddenly closed by Brex. They gave no reason and I no way to accessed my funds. I have called, email, and reached out on their chat for the last 5 DAYS with minimal respond. They cannot tell me why my account was closed and they will not give me access to my b..." Read more
5 years ago
Emunah W
"At first the simplicity and ease of use, until they disabled my account with no warning and no explanation."
5 years ago
Rafael
"I am still waiting for a respond from "Internal Team" this is what the support mentioned via email, and chat on dashboard. I am really upset for all situation. Because Brex frozen my account twice last week, and I contacted them every day to understand what happened. They all said about this team. Well my account is normal today, but I won't use Brex till I..." Read more
5 years ago
User in Computer Software
"At first it was easy to sign up and all seemed good."
5 years ago
Justin
"I had a very negative experience with Brex."
5 years ago
Romeo J
"Chat Support answers quickly (although doesn't solve much)."
6 years ago
"Nope, not at all trustworthy. There is no way to contact assistance. They only have a stupid chat robot that doesn't answer questions at all. They don't reply and they take your money. Almost $500 gone! If anyone from Brex is listening (doubtful), my experience thus far has been atrocious and I'd like to close my account and have my money returned. Upda..." Read more
4 years ago