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Matt Donnelly
"Poor sign up process, questionable company."
3 years ago
Justin
"They say they’re a bank for startups but definitely not the case. Right in the middle of fundraising we get an email our account is being closed due to not having $1m deposited or revenue and we have a month to find a new one. Then they must have seen how many people got pissed because the ceo then sends a cover my ass email trying to explain it more. Such b..." Read more
3 years ago
Dawn Scott
"I have had to fight and fight with this bank even to just get money in. My business got a huge account for us and I needed my deposit ability to go up to 33k. It took me weeks to accomplish this with Brex. They said I needed to use my debit card more to have the ability to have that much of a deposit. But I countered " How can I use it more if you won't allo..." Read more
3 years ago
Bryson Cowan
"Brex left me out to dry as a Small business owner. They told me I have until August to close out my account, but out of the blue they stopped accepting my direct deposit and checks. I can't even run payroll, because I don't make enough money to meet their new requirements. I regret ever trusting this company."
3 years ago
Brandon T
"I have used Brex for over a year now for my business and have very little in terms of banking needs. As a small business owner, having an easily accessible banking account and virtual debit cards provisioned when I needed them was fantastic. Brex abruptly announced they are no longer supporting small businesses and are automatically closing all accounts by..." Read more
3 years ago
W Wyk
"Opened a Brex account, provided all legal information, funded my account and started to do business. I use Stripe as my merchant. At first things seemed great, then 2 months in, I received an email that my account will be closed, because the company strategy has changed. They gave me 2 months and suggested BlueVine. No explanation. It took several emails to..." Read more
3 years ago
Max Chatsworth
"DO NOT bank with Brex, ever! Run! They have decided to close accounts on thousands of people with very little notice. I banked with them for almost two years and had the rug pulled out from under my business. At first I thought the snarky email was spam because it was so unbelievable, but it is all true.. Here are some alternatives I found to be pretty goo..." Read more
3 years ago
Juan Ignacio Moncayo
"They literally kicked me out. A simple email saying you got until August 15 to withdraw your funds. Really??? That's your solution for micro business. Useless. Not recommended at all. Stay away they can update their terms and condition and ruin your business."
3 years ago
Justin Barsketis
"After years of being a client of Brex they have decided to stop the ability to add payments to my account completely crippling by business. They then informed me that they are shutting down my account due to them no longer supporting small businesses."
3 years ago
Justin B.
CEO, Expat Insurance
"Brex really does not care about small businesses, I highly suggest people use another online bank like mercury when considering a bank for their start up."
3 years ago
Mark Coleman
"I wasn't going to write this but it appears this company is trouble based on recent reviews so thought I'd share our experience. It's a bit different. We were a customer for over a year. We chose to leave because we found, on multiple occasions, support did not follow their own security protocols. Several of our staff members contacted support for help via..." Read more
3 years ago
Paul M
"As a business caught in this situation, I will say Brex is not allowing us to "remain active". They shut off the ability to deposit funds into the account before they even notified us of the desire to no longer have our account. We expect many late fees and bounced transactions because we can't find and set up with a new bank and redirect 100+ vendors to a..." Read more
3 years ago
Tim Haas
"Closed account without notice. Unhelpful and rude "customer service" reps. Immediately upon receiving a generic email terminating our relationship, all support features became unresponsive. I maintained a balance, connected my merchant account and payroll, paid fees as requested, and never caused an issue."
3 years ago
Andrew Daher
"Abruptly, and randomly shutting down accounts ... avoid these guys.."
3 years ago
Brex Sucks
"This is a truly awful company with poor leadership. They closed our account despite multiple 50K+ direct deposits - we were told our account was too small. Why not tell us what their target demographic was from the beginning? We wouldn't have connected all our direct deposits and debits to this worthless account."
3 years ago
CLH
"Closed my business account for zero reason despite having consistent funds and zero previous issues. I was given no notice, other than through an email. My husband has a separate business account and is experiencing the same issue. They also won't let us withdraw our funds for 3 business days. When we called to find out more info, the representative was rud..." Read more
3 years ago
Administrator in Marketing and Advertising
"Made me question letting an unregulated organization handle our money. — What do you like best about Brex? The platform is actually great. That's not the problem at all. — What do you dislike about Brex? We got an email from Brex basically saying "we're closing your account in 2 months good luck." No other explanation. No recourse. We..." Read more
3 years ago
Mike
"Closed our active business account without warning. We've been in business 15 years, we employee 30+ people, we have never had a negative payment, we always have cash in our account, we use it almost daily. No explanation just 'withdraw your funds and leave' We do website development for huge companies and have no strange activity that would contribute to..." Read more
3 years ago
John K
"We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they..." Read more
3 years ago
Jeff
"Click on SEE ALL to the right, and then take a look at their "Organic" versus "Invited" reviews. They have 58% BAD 1 STAR REVIEWS yet advertised on their website that they have a 5 STAR average. That's just plain deceptive, and from a so-called "bank" no less"? You're going to trust them with you money? Class action lawsuit anybody? I wasted TIME and MONEY t..." Read more
3 years ago
Lisa
"Out of the blue, we get a message saying, "Brex is constantly evolving our business, and after changes to our strategy, we are less suited to meet the needs of smaller customers." So too bad, my account is closing August 15th whether I like it or not. "This decision cannot be either changed or delayed. Your account will be closed by August 15." Maybe Brex do..." Read more
3 years ago
Joel Wise
"They decided to kick us off for no reason. We have been a Brex customer for almost 2 years. What a despicable way to treat small businesses."
3 years ago
John K.
Managing Partner, Avallation
"We've been using Brex for about a year now and went with them because they advertised being a bank for small business startups. A couple weeks ago they sent us a notification that we need to change routing numbers. So we had to coordinate with our payroll, Expensify, Quickbooks, and numerous customers that pay us via ACH. After doing all that, today they sen..." Read more
3 years ago
Verified Reviewer
"If you didn't want us, don't approve the account up front. Our activity has not changed at all since account opening. I loved how they wasted our time and created a bunch of unnecessary work"
3 years ago
"I have multiple businesses and used many different business cards so I have some previous experience. I have had the Brex card for three years and we are currently moving over to another card. Pro's - Decent rewards. Con's - Customer Support is chat-based and slow. If you have a problem expect to figure it out yourself. This is no Amex and there is nothing..." Read more
3 years ago