About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Vicky Goodall
Colin Hall
"4 Hours , in total, waiting over two days - not enough staff to see people. This is a massive commitment on expenditure and not being able to speak at length about exchanging cars is concerning. Due to the handover of my car on Mon 31/07, which was hastily done , i left my driving glasses/sunglasses in the car. I have called numerous times and emailed Carsa..." Read more
9 months ago
richard
"Only 1 key for car and haven't seen service book"
9 months ago
Craig Russell
"Realised a day later that we already had nearly a year left on main dealer warranty. So didn't need extended warranty, we should have been told that. Also Auto Protect warranty have hundreds of bad reviews, not confident with that at all."
10 months ago
Russ Earnshaw
"Whilst I did end up buying a car here, the service received throughout was pretty appalling. In every interaction either by phone or in person there was some kind of confusion or not having the requested information. Hours, literally, sat waiting in the showroom for somebody to decide to attend to you with no updates (I wasn’t the only one). I was a cash buy..." Read more
10 months ago
Countrygirl
"Everything was arranged on the phone and was told the finance was approved and an appointment was made for click and collect. When I arrived at the dealership I was told I was in a queue for a zoom call to go through the finance. I waited over an hour before being seen, then I was informed the finance application needed to be sent to the finance company for..." Read more
10 months ago
Aimee
"If I could go back in time I would not buy a car from Carsa. I saw the car on auto trader and phoned Carsa to get more details, the car was exactly the spec I wanted and looked great in the photos so I reserved it and went to sort out my car finance. An advisor phoned me the next morning to confirm I had finance in place and unfortunately my experience went..." Read more
10 months ago
SE
"Test drive booked for the following Saturday, with no option to reserve because they only reserve it for 3 days. No notification that someone else has reserved the car, so went onto the website and had to find out for myself. Now test drive cancelled and left feeling extremely disappointed."
a year ago
Malcolm Payne
"Helpful and polite salesperson who know almost nothing about the vehicle. Subsequent sale and transfer was relatively smooth although the arrangements for the Zoom call left a lot to be desired. (A desk or table top is needed, not a low chair and coffee table with a PC). After sales service was appalling: no reply to email questions; no response to telephone..." Read more
a year ago
RB
"Disappointed with aftersale care. In my experience once they have your money they leave you to your own devices and aren't really bothered about looking after you. Good customer service is how you are treated after the sale, not before - it comes off as an underhanded tactic with the aim of procuring your money."
a year ago
Matchett Raymond
"Poor on delivery not delivered when scheduled (11-0 to 1 ) 19-May 2023 delivered 5-20 Man delving the car delivered and went no information of how the car works said he had no clue Having said all this all the team at CARSA did their best to be helpful and in any way they could THANK YOU AT the moment my a Honda HR V is my dream car thank you Ray 🙋🏻♂️"
a year ago
Andy Watson
"The vehicle is excellent and was available at a really reasonable price, the initial customer service experience was utterly outstanding with frequent phone calls up until 1900 in the evening and great email responsiveness. However, the issues began when the vehicle I was purchasing was almost sent to the Bradford car sales plot, rather than Southampton as..." Read more
a year ago
Steve Cave
"When I look back at my buying experience, It felt like I'd only been there for 5 minutes and I was being to asked to fill in my experience already, asking to rate the young lady who met me when I arrived. When my car was driven for a test drive to make sure there valuation was correct. Then over a video link came the old story this wasn't right and we need..." Read more
a year ago
Rob Young
"Great to see all the positive comments from people who bought cars. However it’s not quite the same experience if you decide you don’t want to buy one of their cars. I’m not going to name names but they use the same pressure tactics that have been in use for donkeys years. The positive bit was arrival and being allowed to take the car out on your own. After..." Read more
a year ago
Indy gabri
"Sale process was smooth enough though they could not locate spare keys on the day of sale. I was assured they had the spare keys and they would be posted the week after. now nearly 2 months on and after repeated chasing i still haven't received."
a year ago
Terry Johnson
"The good Car prices are competitive Telephone sales staff are friendly and welcoming Despite the review I like the car. My gripe is the legal points of hidden fees and not admitting by law you have six months protection should defects occur. The bad Hidden admin fee - There is an additional hidden administrative fee (£199 for 1st time buyers) not shown in..." Read more
a year ago
DanielWilliams
"First and foremost, the staff at Bradford & Jamie on the video call were great. But what a farce to buy a car. Seriously get some on site sales people. I could see people not buying cars for that one reason. I love the car and am very pleased with it apart from a bit of damage on door that I wasn't made aware off. I just wanted to get home so I will sort th..." Read more
a year ago
Kk
"First time I bought from them. I think they don’t have after sale service department. Once you bought the car then they forgot to you. Very disappointed 😔"
a year ago
Deoraj
"I bought the car on Tuesday when I got home I checked the second key and realised it’s not working,this should have been basic check before hand over the car.Contact the warehouse and I got given an email address to deal with.I bought all the extra which was offered with extended warranty but they didn’t give me any emergencies or roadside assistance details..." Read more
a year ago
Awtsana Misghna
"Communication is poor. Everyone speaks different in the phone and in the reception. Some Staff memebers needs to know how to interact with customers and assure them by providing a genuine response/information and leave the decision to them. I am not talking about the quality of the car. I am talking about the customer service. We are in the post covid era an..." Read more
a year ago
Phil Ryder
"The staff at the centre were all most helpful and friendly at all times. Unfortunately they didn’t play any significant role in the sale process, which was all done on Zoom, with staff in a different office. This was not at all as satisfying as previous face to face car purchases we have had, with much less personal interaction. It was controlled by the sale..." Read more
a year ago
Mr Sam Giles
"We were told the car would arrive at the Bradford branch on 3rd Jan and we would get a call that day to arrange collection on the 4th. We heard nothing and had to call ourselves on the 4th to be told it had not arrived and no one knew the eta. It didn't arrive until the afternoon of the 4th meaning I had to cancel important plans. Once we got there the servi..." Read more
a year ago
Onyekachi
"Not a great experience."
a year ago
customer
"Sales team was misleading with the condition of the vehicle, which I had to travel to view. Tyre pressure wasn’t set right also. Only bought because i had travelled a distance and vehicle is rare."
a year ago
Chris Baker
"Engine management light and EPC light were on when I came to collect the car. I don’t understand how something so obvious was overlooked. The car was advertised with rear privacy glass as well but on arrival this was not the case. Very poor experience. Update: All funds returned promptly and good communication to try and help out so 2 stars"
2 years ago
"Not happy with the whole service on things to be fair, got told to pick it up and everything would be fone got there to it not etc waiting around to speak for hour and half not good at all then find out after driving away my car is now knocking"
9 months ago