About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Tyshene M.
Uptown, Charlotte, NC
Pamela J.
Philadelphia, PA
"Set up three appointment and an online account and payment system and nobody ever showed up for any of the scheduled clean ups. The person is sickly and needs help badly and they NEVER SHOWED UP OR CALLED."
a year ago
John S.
Orange Park, FL
"Kept charging me after I cancelled and didn't service my lawn. This is a total scam"
a year ago
Keegan M.
SoMa, San Francisco, CA
"these guys are absolutely atrocious. never showed up to my house, scheduled appointment out a week later and didn't show up again only to be told they are no longer servicing my area and got hung up on by some dude named Scott. awful service don't use"
a year ago
RaShanna D.
Houston, TX
"I've been using the Tulsa Poop 911 Franchisee for nearly a year now. Everything has been going really well up until today. I sent an email asking why I was being charged when they had not come out as they didn't trigger any of our cameras front or back, which is impossible and they always trigger them. Which is how I know they've always come.Claudia..." Read more
a year ago
Sean E.
PA, PA
"THIS COMPANY SUCKS! I would explain why they suck but I'm not putting any more time into my explanation than they did with me customer service wise. Just know that they don't pick up poop and they don't care about you as a customer. My wife and I did use clean green pooper scoopers before and they were awesome! Please support clean green if they come to your..." Read more
a year ago
Mel B.
Seattle, WA
"Signed up- never showed up. Never returned calls.
Happy to update review if company resolves issue."
a year ago
Emily O.
Chimney Hills, Tulsa, OK
"Had a scheduled appointment for today. Their website said before noon. I received a text from the scooper at 1:05 that they would be here in 5 minutes. Never showed up. I got on the website to cancel future services and there is no option. Tried calling and no one answers. Absolutely horrible customer service."
a year ago
Cali G.
Sacramento, CA
"Super disappointed!! The gentleman has cleaned my backyard for a second time and still the same results, yes he's in and out but he's missing a lot of spots so I'm going to cancel my weekly pick ups."
a year ago
Jeff D.
MI, MI
"Called and canceled for on first appt. A whole week later decline service's. Waste of time and poor customer service."
a year ago
Matthew C.
Los Angeles, CA
"Please look elsewhere for this type of service. I scheduled my initial visit with Poop911 in Hays County, Texas and they never showed up. I called the next day to see why they didn't come and they claimed two employees left the company and they were behind. Absolutely understandable, I could accommodate...just wish they had let me know ahead of time. They re..." Read more
a year ago
Kelli H.
Charlotte, NC
"I legit had two days where no one showed up at all. the second time no one showed nothing was done, today they charged my account! I sent them an email to cancel service friday after no one came. this is highly frustrating."
a year ago
Kari S.
North Las Vegas, NV
"I scheduled for them to come pickup at my house and they came for less than 15 minutes, scooped less than half of our yard, put TONS of rocks from the yard into our trashcans and left. There was no attempt to explain any reasoning, ask any questions, or even a knock on our door that would help us understand what the problem was. Not at all worth the money,..." Read more
a year ago
Medical W.
Pearland, TX
"This company is very unprofessional, unreliable and untrustworthy. I called and got an appointment for service on Friday. The timing and date were great because I knew I could be home when the technician arrived. They required my banking information or credit card before I could book the service which I provided. Friday came and went, and no one arrived, no..." Read more
a year ago
Virginia H.
Chicago, IL
"I have been attempting to get a hold of someone at Poop911 for the past week or more and no one ever answers or calls me back. I registered for a service today and all I'm looking for is a time frame and name of who is coming out, if they could call me when they arrive so that I could make sure the dogs are inside. But no one has returned my calls and I'm co..." Read more
a year ago
Shari S.
Las Vegas, NV
"Unreliable services, in that the technician will either come at 645 am in the morning or not at all. No courtesy call/text prior as requested and agreed upon. You-can be sure they ll bill you though and if you call about these issues - you'll only ever get voicemail and no call back.
Not happy with services at all!!!!"
a year ago
David M.
Downtown, San Antonio, TX
"Just came across Yelp today and saw this company I use to use. DONT USE THEIR SEVICES. just find someone else. ill try and save someone else the trouble. at first they started out decent i guess to save face for a new customer but ive had repeated no call and no shows. they have horrible business skills.. if you are trying to build or grow a business cus..." Read more
a year ago
Amanda M.
Saint Paul, MN
"Service was always mediocre (they usually missed at least a couple of piles) but, we decided it was good enough/better than having to do it all ourselves (ultimately the whole point of hiring a service like this, right?) Recently, they missed one week due to a sick tech (totally understandable), but then the next week, when we were really counting on the del..." Read more
a year ago
Aaron M.
Austin, TX
"On their first free visit the tech stayed less than 2 minutes for our decent sized yard, and we found a lot of poop after. We wrote it off as getting what you pay for for the first free visit. Second paid visit it happened again, exactly two minutes. (We have backyard cameras that can see exactly what they did and how long they stayed). We found so m..." Read more
a year ago
Joey S.
NV, NV
"I was charged AGAIN even after cancelling services and knowing that nothing was ever done because I live in Austin, Texas so there is no way they cleaned my yard when I don't even live there anymore."
2 years ago
Michael B.
Plymouth, MI
"They stole my money! I was charged the last three weeks but they didn't come to pick up the poo. They haven't returned any of my emails and phone calls.Before they stopped coming out, I talked with Bill to complain about the poor service I received because his gal was at my yard for only three minutes and missed doing half the yard. He rudely rep..." Read more
2 years ago
Joey S.
NV, NV
"I hardly ever noticed that my backyard was actually serviced and when I tried to cancel my subscription I was not only met with rude customer service and was charged for services that never took place nor were apart of my account."
2 years ago
Gina T.
Seattle, WA
"When I lived in Renton, I had great service from Poop 911. Not so much since moving to the Kent/Covington area. I called the company to tell them about the fact that the person was here for five minutes, which included some time spent in his car. I know exactly how long he was here because we have the Ring security cameras that record motion. We have a t..." Read more
2 years ago
Angela C.
SoMa, San Francisco, CA
"IF I COULD GIVE ZERO STARS, I WOULD!!!!!!Today I was scheduled for my first service.Poop911 is a NO SHOW and is not taking my calls. I call the main line, was told the main office will be contacting me. When asked where the main office is at, the woman could not tell me. I also asked about changing credit card numbers, which I could not delete..." Read more
2 years ago
Daniel M.
Mesa, AZ
"Signed up for their services on their website. No one showed up the day of the scheduled service nor has anyone returned our emails. What concerns me now is they have our credit card on file for services they're not performing. We will absolutely in no way recommend this company."
2 years ago
"I made an online app for 3/22 and no one showed. I called and was told it was a computer error and my app would be the next Wednesday but he (Mark) stated he could have someone come Thursday or Friday. Of course no one showed or called me I called Friday to let them know. On Tuesday I called and Mark said he would call me back because I wanted my Wednesday a..." Read more
a year ago