About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Kim C.
CA, CA
Holly P.
Littleton, CO
"I CANNOT RECOMMEND THIS COMPANY !!!!!!!!!I had this service for months and found them adequate. No complaints. Today the scooper let my dog out of the gate and then flatly denied it, despite the fact that he was the only one outside WITH THE GATE OPEN. My grandson and his friend witnessed this from the window and reported to me that the scooper le..." Read more
8 years ago
Michael R.
Frankfort, IL
"Absolutely terrible. I will will admit that I am to blame for using this spotting service for several months and not just moving on. Their responsiveness is just awful. The young woman who answers the phone is consistently rude. The manager does not pay attention to what you tell her. It sounds like she is overwhelmed and that the owner of the company h..." Read more
8 years ago
Becky H.
Kent, WA
"I signed up for this service and they did not do a very good job removing the poop in my backyard but seemed to have got the majority of it. The next time they were supposed to come, they did not show up at all but still charged me. They do not answer their phone AT ALL. I had to remove my credit card online and call my credit card company to dispute the cha..." Read more
8 years ago
Annilsa F.
Aurora, CO
"It's truly a shame when a company quotes low to get your business and after the first week of service increases their rate by almost 25% and with NO NOTICE of the increase. I terminated my service with them immediately and recommend you not do business with them either."
8 years ago
Emsud S.
Everett, WA
"Not only is the work terrible, they are impossible to get ahead of to correct mistakes."
8 years ago
Matthew P.
Everett, WA
"-THIEFS- This company has been a shit show from the startA kid in normal clothes in some truck pulls up to your house and goes to your back yard (not seeing a scooper in his hands) I don't like that. We had not seen the kid for almost 2 weeks, but we're charged for a week he didn't show (we have cameras all around the house). I had tried to call the..." Read more
8 years ago
Camie M.
Marysville, WA
"I've been trying to contact them as I'm getting triple charged and I want to cancel...they won't return phone calls or respond to emails."
8 years ago
Shawn F.
Seattle, WA
"Do not sign up for this service. We had it for a few months and when we went to cancel the service it was impossible to get ahold of anyone in there office. Left several messages to cancel the service with no response. They continued to charge my card. I finally had to get my credit card company involved to block charges from these jokers. Buyer beware!!"
8 years ago
Michael E.
Las Vegas, NV
"THIS COMPANY IS A SCAM. This company started off well enough, with the clean up person coming by my house every other week to do clean up. However, the clean up guy started skipping weeks. I first failed to notice, as I attributed the lack of full clean up to just "how the process works" (as there was routinely waste left over after the cl..." Read more
9 years ago
Nessa S.
Las Vegas, NV
"First time they came out they did an awesome job. Every time there after it got a little worse. They have shown up several times in a row and haven't bothered to re-schedule."
9 years ago
Elizabeth B.
Las Vegas, NV
"Made appointment online Thursday they can't get her until Monday...not really 911 right?I give him my cc on Friday and stayed home all day Monday.He finally calls me back at 3pm after I left messages asking where they are.......Oh my truck JUST now broke down.NOPE, I do not want these people on my property. Unprofessional and..." Read more
9 years ago
Tisha L.
Johnson City, TN
"I was super excited that I could schedule online and not have to talk to anyone (I HATE talking on the phone). They came, rang the bell, said hello and went out back. A bit later my husband came home and I asked if the guy was still out there. He said no so I went and looked... They did NOTHING. I could see poop still from my door. Clearly they..." Read more
9 years ago
Joel M.
Austin, TX
"WOW. Had Poop 911 for about 8 weeks. Some weeks they didnt clean, others they wouldnt complete the job. Left poop in a bag in my driveway 10 feet from my dumpster. You call the manager and he argues with you. Finally after several weeks of nothing being done. I called to cancel. The manager stated "you have been up my butt!" Well sir. Thank you for t..." Read more
9 years ago
Kelsey R.
Reno, NV
"Well, it seems my experience is pretty much the same as everyone else's. We signed up for their service for 2 dogs and was getting charged every 2 weeks. After a month, they stopped showing up. They never came to clean up for like 2 months, yet my boyfriend was still getting charged the biweekly rate. And we tried contacting them multiple times to tell them..." Read more
9 years ago
Nancy A.
Barrington, IL
"Here is the email I sent the corporate office after dealing with one of the rudest people I've come across. I had requested an initial pick up to be done. I've never used a service like this before, however, it had been a long winter and I have three dogs so I knew I would probably need some help. I had asked that they only service the f..." Read more
9 years ago
Nathan P.
Cortland, IL
"Scheduled them to come out on 3/16, not only did they no show, they did not reschedule. Since we did not want to deal with inconsistent service we called on 3/18 to definitively canceled service. That call, as with all our calls to them, was left to a voice mail as we cannot get a live person on the phone. They then came out yesterday unscheduled,..." Read more
9 years ago
Leslie M.
Hollywood, FL
"Stay away from Fort Lauderdale poop 911!!!! Poor customer service!! I had to have them come out three times to come clean up my yard that should've been done right the first time. Even the third time they still missed areas. When I sent the owner a picture of one of the areas his employee missed, he was rude with his response! Do yourself a favor and go else..." Read more
9 years ago
ToNio S.
Roseville, CA
"If i could give this company a zero stars i would. I hired them to come do service for my 2 dogs. They showed for the first visit. And then after that i never have seen the guy again. My dogs poop piled up badly and im fighting a dispute to getting my money back. That same money they keep charging me weekly and they dont show up. Ive called them several time..." Read more
9 years ago
Shannon O.
Austin, TX
"Looks like poop 911 is a umbrella business that gives franchises...and the headquarters promptly wrote an apology to me and removed all my banking info...end of story...got a new company...cheaper, nicer, more professional."
10 years ago
Alyssa F.
Gurnee, IL
"I would give no stars!! Awful service, impossible to reach, didn't come until 3 days after they were supposed to even when I called and left voicemails and emails for days!! Left poop in the hard too!! Awful!!"
10 years ago
Patricia C.
Chicago, IL
"This service is HORRIBLE. First of all, I tried to schedule my first cleanup with them, which would be cleaning up for all of winter. I was in the middle of filling out the online order form, agreeing to $59.95 for a spring cleanup of all winter poop. But I was interrupted by a family emergency before I could finish filling out the order. When I we..." Read more
10 years ago
Ash K.
Salt Lake City, UT
"Ridiculous, unreliable service. Horrible company.
They scoop the lawn and you can go out there yourself 5 minutes after they leave and still find 20 piles they missed. That is only if they even bother to show up that week.
Lazy, unreliable staff, run by some college kid who has no business running her own business..."
10 years ago
Jessica M.
Lake Forest, IL
"HORRIBLE!!!! Don't waste your time or money!! I heard about them through a friend and since I have 2 dogs, thought what a great idea to have someone come and clean up the poop after this past winter thaw. The initial clean up, can't say I was totally happy as they didn't get all the poop. When I called and left a vm to let them know that, I got an email resp..." Read more
10 years ago
Cameron K.
Chicago, IL
"The only good thing I can say is that at least they didn't charge me (for this last visit). I had used them a couple years ago and found that they did a poor job - lots of poop left in the yard every week. But I have a toddler now and we had a terrible winter, so I thought I'd give it another shot. Paid about $60 for a "spring clean-up" and then $17..." Read more
10 years ago
"Horrible customer service. I have gone out into my yard the same day and found a lot of poop. It looks like I should've read the reviews before I booked this company."
8 years ago