About POOP 911
Welcome to POOP 911! Our pet waste removal company has a 5-star reputation of trust between pets, owners, and techs. More than ever, households need pets. As a result, pets are essential to the health of generations, young and old. The POOP 911 brand keeps America’s yards, and pet owners healthy without being intrusive.
Whether you are home, work, or play, we will keep the backyard and litter box fresh for you and the puppy/kitten. You can leave your worries at the doorstep about the hidden dangers of pet poop lurking in your yard or litter box. POOP 911 is timeless, and services will continue, rain or shine!
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Kai D.
San Francisco, CA
Yuri B.
Miami, FL
"I was a customer with this company for over 3 years. I paid my bill via auto deduction. I never had an issue until Summer 2021. I knew the employee he had was leaving the company. However I didn't think much of it due to my great experience I have had using them I noticed in June this year that some weeks no one would come. And then one day a lady knocked o..." Read more
2 years ago
Jacqui M.
Tucson, AZ
"Do not have anything to do with the business. They came out were here less than five minutes picked up rocks that made my trash can too heavy but the kicker...the bag broke and dumped poop all in my pool which circulated into my spa and he snuck out the door. We were unable to reach the office, the email is full. I have spoken to 10 different people who ha..." Read more
2 years ago
Shelley B.
United Neighborhood of Springdale, Tulsa, OK
"Booked a visit online, the day before my appointment I received a text message from Claudia to verify my 1st appointment, no one showed up, but I was "charged" at the time of the service, on the service receipt I got via email, it says my yard was serviced from 7:05am until 8:10am. I looked at my security cameras and at 7:05 someone pulled up into my..." Read more
2 years ago
Dale W.
Citrus Heights, CA
"They were supposed to come out and pick up on a Friday. They never came and said they couldn't put again until Tuesday. When Tuesday showed up, the still
Didn't service the yard. I do not recommend them to anyone. They just give you the run around."
2 years ago
Zach R.
MI, MI
"This was the worst service and customer service I have ever received. The first scheduled pickup day they left a note on my door a pickup was done and I walked through the yard to find dog poop everywhere. When I called them and told them they basically said they doubt it but ok. I told them if I am paying for a service I would like it done right and their r..." Read more
2 years ago
Janet M.
Southfield, MI
"This company is incompetent and unethical. In the few weeks that we've had this service they came 2x...supposed to be a weekly service. I called the so called "local representative " and he said the person didn't come because of road construction. Huh?!! We get deliveries from Amazon every other day and they get here in spite of road construction. Th..." Read more
2 years ago
Larry R.
Norwalk, CT
"I hired Poop911 for a one time service and I'm sorry but they did a very poor job. One person arrived in the morning and spent 15 minute and then left, I then went out to the yard to look at the job and found that there was still poop in the yard, I then called to complain so they said they would send the person back. When the person came back later that aft..." Read more
2 years ago
Paula R.
Vernon Township, NJ
"This company scams customers! I called and provided them with my dog breeds, yard size and answered all questions about yard type and told them I had mostly a grass area and a small rock area where removals were needed. I was quoted $20.21 tax included for weekly cleaning and were told first cleaning would be free. The company first did not show up in April..." Read more
2 years ago
Heather T.
Warren, MI
"Was looking for someone to pick up my dog's pop do to me having surgery soon and I will be unable to do it. Found this place online and saw that it was a free trial and then they would charge me 19 dollars a week for service thought that would be perfect. Not no one ever came to pick up my dogs poop the first week and I called the number and got a voicemail,..." Read more
2 years ago
Jacki G.
Tucson, AZ
"Since Ethan took over, this has been unreliable. We were billed and yet had no service. Ethan won't return calls, main office is no help. Lots of blame on personal problems when you do get ahold of him. Do not recommend. we went with another company for less money now and are very happy."
2 years ago
Luis G.
Lakewood, WA
"The first couple times service was great, after a couple weeks the service started getting lazy. The poop wouldn't get picked up, especially from our concrete patio. We called them and mentioned that the patio was missed. She when on to say that it was picked up (we have cameras all over our house) and started to act unprofessional and and not willing to fix..." Read more
2 years ago
Jennifer A.
Uptown, Charlotte, NC
"Very poor service...lady who came to remove pet waste from yard did not do her job. She would show up and leave within 5 minutes. We made multiple complaints to the owner and requested a new employee to come out. The owner, Mark, never provided a refund for not completing the job nor called us back as promised....in fact, he hung the phone up on my mother wi..." Read more
2 years ago
Jessica S.
New Hyde Park, NY
"If I could give zero stars; I would. Talk about a sh***y business. They make you store your credit card, and continue to charge you without actually showing up to do the service. There's no way to remove your card from the site, and they never respond to you. Stay away!!! I should've listened to the reviews that were already on here. They are crooks."
2 years ago
Allison E.
Tempe, AZ
"Extremely Unprofessional
Rude
Overpriced
This company should not be called poop 911. I've never been so shamed by a company before about the services I needed. I won't be working with them again."
2 years ago
Careful S.
Rosemount, MN
"Poop911 cancelled my account today because I complained that they did not do a good job. Look at the pictures, they left tons of poop behind in the yard. Children play there and we trusted their business to do the job we are paying for. Instead of acknowledging their mistakes they blame the customer? STAY AWAY FROM POOP 911!!!"
3 years ago
Anupreet K.
Newark, CA
"Really disappointed with their service. They will take your money and will not come to pick up dogs poop and miss so many days with no explanation still would be charged. Workers and owner is very rude. Bad costumer service."
3 years ago
Jamie R.
Pittsburgh, PA
"Owner responded and never followed through LOL
I guess they were just trying to save face publicly. What a joke."
3 years ago
Diana G.
Newtown, PA
"We have used them for over a year and recently have started to notice that more and more poop is not picked up. We let them know and they said they had spoken to their technician and gave us the next one for free. Then it still happened. After 2 rounds of that, we sent photos. No reply. Then we got charged. I sent more photos showing old poop that had been l..." Read more
3 years ago
Aubrey F.
Steamboat Springs, CO
"I've been trying to reach someone for WEEKS. No one has shown up at my house to provide service so I went to a different company and left a message for this service WEEKS AGO. Someone from poop 911 left a sticker on my door today.! I refuse to pay for the service as I requested to cancel and it's been over a month since anyone from this company showed..." Read more
3 years ago
John N.
Warren, MI
"Can't leave a good rating the guy who used to pick up my poop left my gate open 2 times and my dog got out... after I called to cancel the weekly yesterday because we are having a new fence put up then my wife called and the guy who answered told her to go F herself ...bill who is the franchise owner was ok but whoever he sent needs to be fired today ...just..." Read more
3 years ago
Ava B.
Austin, TX
"I decided to try the service and set them to come once a week to pick up dog poop in a very small yard. In a matter of a little over a month they came a total of two times. One of the times they had sent an email stating they would be there on a different day and When that day came they sent another email stating they couldn't make it. They were prompt about..." Read more
3 years ago
Alex M.
Las Vegas, NV
"First I paid for them to take the poop away but instead it was thrown away in my recycling trash can. Then due to that I was told I would get $20 off my next service. I get it mistakes happen so that was cool for them to offer but then the next service comes and my back gate has a lock on it so no one can get it. No one called or knocked on the door to get i..." Read more
3 years ago
Jill S.
San Diego, CA
"I moved out of my home and made every feasible attempt to inform this company. They do not have an easily accessible "cancel" feature on their website. No one answers the phone. No one returns messages. It's has been a month since I moved and they continue to charge my card. I finally had to get a new card and had my company dispute the charges. Do n..." Read more
3 years ago
Sara G.
Glendale, Los Angeles, CA
"First visit was GREAT. But then I emailed to skip the next visit. Someone came anyway. I thought okay thats fine, I'll pay for the service and relax, and happily let someone else handle it. So I waved hello to the guy. But he was here for 5 minutes and left 10-12 piles of poop in the yard. I was amazed. I pay extra too because I have mulch. So I TALKED t..." Read more
3 years ago
"Scary and Shady ... If you cancel your service expect a nice scary threatening call I called over and over - voicemail is full. Sent repeated emails, never a response. But when I cancel my service via email because I watched the man just put the sticker on the door without even trying to clean the poop. Only then I get a scary aggressive phone ca..." Read more
2 years ago