G2 
Capterra Angela B.
Principal and Founder, Leadership Excellence
John M.
"I have been a QuickBooks online customer for 6 years. Year by year the service is getting worse. I used to call and get someone to fix an issue immediately. Recently, I had an error in QuickPayroll that I couldn't pay my employees. I had to do it manually. The customer service phone number was hidden from the public eye and you have to work hard to dig it. T..." Read more
9 years ago
Sandy R.
Bookkeeper, Simkap Advisory Corp.
"Very slow to answer questions. Many problems. If you have a usd account and want to wire money to a customer in a foreign currency you can not post it. Vendor and bank currency have to match. I sent out a request for assistance a month ago and have heard nothing. Hour long wait for assistance. Not a good product. It could be but very slow response...." Read more
9 years ago
Wendi G.
"We have used QBO, Payroll and Intuit payments for over 3 years now. The service continues to get worse. Hold times are long and the staff that finally does take your call are very polite but inexperienced. As a result I have spent many hours dealing with problems because the staff takes so long to figure out the issue. I have called three different times..." Read more
9 years ago
Jon R.
National Sales Manager | SalesPad ERP for QuickBooks, SalesPad
"QuickBooks Online has made incredible strides in the past several versions--2 of the most important advantages of choosing QBO over other cloud-based accounting options is the growing availability of apps available for QuickBooks Online and how easy it is to send to your accountant--the accountant tools (that your consultant or ProAdvisor has access to are t..." Read more
9 years ago
Gaz80 .
"Im new to QuickBooks Online and wow the visuals are seriously cool. From the home page you can directly see graphs like the p&l , your expenses, your income and you can see who owes you money and how much is still outstanding. This is financial control on another level."
10 years ago
Spiro Telegadis .
"If I could give this zero stars I would. The program works and looks similar to the desktop version but the support is absolutely horrendous! It took an Hour and a half to get to a human being, and when I did they informed me that there is no compatibility with Wells Fargo Business Accounts. My God, its Quickbooks not Quicken. What other then business us..." Read more
11 years ago
Mike Block CPA .
"I was an early QuickBooks Online user and often try again. However, I would still rather have my teeth drilled than use QuickBooks Online. It should have been great by now, but Intuit did not invest anything much in it for many years."
12 years ago
Declan A.
"I am the owner of a small business and I have to travel a lot. Therefore, I was searching for a web based software that I can access wherever I am. Once I signed up for QuickBooks, I could start right away. I imported my customer list with the help of the Excel template provided and I was quickly able to create invoices. However, it was a little bit tricky h..." Read more
12 years ago
"We have a small family owned business and have been using QB for Mac 2014 for about 18 months, along with Intuit Payroll for Mac and GoPayments for credit card processing. Our accountant lives 3000 miles away so we agreed that QB Online would be a great way to allow her access and share information. Well, I cancelled my subscription the day after signing u..." Read more
9 years ago