About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Paul Dawswell
Abi shoulder
"Bought a car on Thursday, was told the car would be ready Monday. Monday came then got a phonecall to say it wouldn't be ready until the following Thursday. Since having the car we've had 3 issues with things breaking and being advised not to drive the car from another garage. Got in contact with carsa on the Monday to infrom them, 4 days later still waitin..." Read more
a year ago
Andrew Christie
"I'm going to keep this review short sharp and to the point. Do not pay a £99 reserve fee for a car and the £57 they charge to move a car. When you go on auto trader it will say the car is local to you generally there not. Then you get basically mislead that they will move the car. We did this and had a car coming to bradford from Southampton delivery Wed..." Read more
a year ago
Marc
"Poor after sales support! Happy with sales process and vehicle however aftersales was terrible when I called for support. Pretty much told you have ownership now, see you later. Car computer is still registered to previous owner, I was told it is my problem to sort and I need to contact Mercedes. I have contacted Mercedes and I can’t unlock it from previous..." Read more
a year ago
Jonathan Masih
"I had a chip in my windscreen when I was sold the car but only noticed it on the way home, when i contacted the after sales care team, they sent an email saying they can do nothing to help me. Really poor service. "
a year ago
Louise Glowinkowski
"I’m really not happy with Carsa The 4.5 hr wait when collecting my car was not really what I expected , finance docs not in place they could have been sent prior as they knew i was going , then again had to wait as no log book . Allowed me to take the car home on trade plates however no explanation given as to how you can’t use these to pop to the shops etc..." Read more
a year ago
Mark Hayward
"We bought a car ,we were told it had service history this was untrue.We discovered the rear tyres w3re perished.The vehicle needed new parts and a software update.TheIR 204 point check is not worth the paper it’s written on, it checks for instance has it got wheels.Before buying just try and get through to their customer service, they do not answer the phon..." Read more
a year ago
Mr Adam Watson
"Avoid Carsa! Pre sale, service was okay, after sales is absolutely shocking! I went to Southampton branch. I would name the salesman however they removed my last review because I named him, only good reviews are allowed names in it would appear looking at others. I arranged via the website to view 2 cars I was interested in, I had a text confirming they w..." Read more
a year ago
Elton
"I'd be cautious with this company. Don't get blindsided by all the reviews under 'most relevant'. Make an effort to read the 1-star reviews, and you'll find that people are stating their genuine grievances with this company following their poor experiences. I enquired about a car and submitted a financing application. Everything went well. There was great s..." Read more
a year ago
Amanda Surrey
"100% not interested in customer ‘care’. My car broke down, it’s under warranty and now I have to wait 48 hours for some in customer ‘care’ to get back to me. They are only available by e mail. Not really a fair or proportional amount of time is it as obviously I can’t use the vehicle at all. "
a year ago
Apple usa
"Carsa . Be aware .⚠️ They are still using this Audi A6 DG18 WVJ. Mileage of 25.582 from Autotrader. In respect of customers , manager from carsa - Loughborough , should not use this car for personal business. This car is full of scratches and very dirty. Customers paying the same price of almost 19k for any additional mileage made by this guy without c..." Read more
a year ago
Unhappy Carsa customer
"If anything goes wrong they will not resolve asap."
a year ago
zamam ali
"they give us car without air pressure and when we ask to fill it up they said u can fill up the air from petrol pump. However one lady bought car in front of us they take her photo filled up the air ."
2 years ago
faruk yusuff
"Cars priced at retail price and no where near retail ready. I was told car was in perfect condition over the phone which I believed as I thought Carsa were a big player who had high standards. When I went to collect I was still under that assumption and they didn't give me time to properly look over, when I finally checked properly I found out the car is ver..." Read more
2 years ago
Allan Creaser
"Shocking customer service by this company Seen a car we liked on there website. Filled in the finance application then we were contacted regarding part ex. Sent over all photos requested. Said would be in touch straight away never happened Contacted them to be told someone will be in touch shortly no one did Contacted them again to be told the same.. A week..." Read more
2 years ago
Mr Adam Watson
"Avoid Carsa Southampton and salesman John Constantin! Pre sale, service was okay, after sales is absolutely shocking! I arranged via the website to view 2 cars I was interested in, I had a text confirming they would both be at the Southampton branch to view. I asked about certain specifications such as apple car play, again confirmed they both had apple ca..." Read more
2 years ago
Anonymous
"Booked an appointment over the phone which they rearranged to an earlier time. When I arrived I ended up waiting for an hour to be seen. Then turns out the car I wanted was not automation despite it saying it was on the website and being reassured by the company that it was an automatic over the phone. They then tried to palm me off with a car that was older..." Read more
2 years ago
Salfu Miah
"Terrible customer service. They have no idea what they are doing and communication level between customer support and branches is very very poor. Multiple issues with car itself which makes you wonder what checks they do on the car before selling. Customer service team is impossible to contact. I am on hold for 5 minutes before the line cuts off and I have t..." Read more
2 years ago
Suki Nickerson
"Terrible customer service. Multiple issues with car in itself and the customer service team is impossible to contact whether it’s via phone, email or live chat. I had 2 agents end the conversation with my on live chat after discussing the issue, each time I call on the phone, I am on hold for 5 minutes before the line cuts off and I have to wait 48 hours for..." Read more
2 years ago
Me
"Purchased a Ford Kuga from the Durham branch. After having it shipped from Southampton my appointment was cancelled as the vehicle needed dried out after being jet washed. They explained water ingress issue would be fixed before viewing. After this was sorted I viewed and purchased the vehicle. Before I purchased it I got them to do a fresh mot as they we..." Read more
2 years ago
KW
"Poor communication, a got a call from the Southamton branch, saying the car is ready to pick up. Made an appointment and when I just get on the uber, I got a call from the Bolton branch, saying that the car is damaged. A week later I got a call from the Southampton branch again, saying the car is ready again. Make an appointment and took uber to the Bloton..." Read more
2 years ago
Jenny
"Cannock branch absolutely poor customer service!! Avoid! Car was purchased online and was delivered to Cannock, I noticed dents and also needed repairs , service lights coming on . They have no workshop at Cannock so told me to go to main dealer and authorised the cost .When the car was being repaired, the main dealer costs rose by £250 Carsa are avoiding pa..." Read more
2 years ago
Irakli Kheladze
"I was highly disappointed with the service. I picked up my car from Cannock on the 28th of April. I paid a £99.00 deposit for transporting the vehicle from Southampton to Cannock. They promised a refund after the test drive, regardless of the purchasing outcome. I bought the car, and they never bothered to refund my deposit. They stopped responding to my ema..." Read more
2 years ago
David Parker
"How can Carsa survive with their marketing strategy? I am required to make a 50 mile round trip to look at one car and pay £99 for the privilege. If I don't like it I must make a separate appointment to look at a different car - but not on the same day because the different car needs to 'be prepared for sale'. Carsa will go the same way as Cazoo. Or is it Ca..." Read more
2 years ago
Morton Mcgrory
"Bought a car from this company as they seemed better than the usual crowd. There were some functions not working on my test drive, they said it needed to be driven to allow the battery to be charged up. I believed them. I drove around 500 miles in the first few weeks - no change, various functions still not working. After downloading their warranty app there..." Read more
2 years ago
"Complete sham Had valuations on 2 cars that I wanted to trade in. Customer services very helpful, was advised to take cars to Mountsorrel. Took mint condition SLK and after a 20 minute detailed inspection and photos taken was advised to have a drink and he would work out some figures. Came back £500 less than the online guide. Absolutely disgusted wasted..." Read more
a year ago