About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader Tommy
Deborah Riley
"Previously wrote a review giving carsa an excellent review following the purchase of our car from the bradford branch. Following a health check at our local Peugeot garage for a minor issue within a month of purchase it was found that our car had 3 urgent major faults we contacted carsa but were unable to speak directly with customer care after multiple ema..." Read more
5 months ago
Hayley Holdcroft
"I was sold a car today by Lauren at Cannock branch, very helpful, polite and easy to deal with. However on the way home the car had a knocking sound, got home to find rear view camera not working, clutch bite way to high and I do know peugeot have a high bite but this is excessive! Spider web crack in window screen. Trying to return car now is proving very d..." Read more
5 months ago
Joseph Marshall
"I bought my vehicle in Feb 2024, on going issues since, This company gets worse. Unable to contact them, unresponsive in emails, customer service, won't answer the phone. I have had nothing but unresolved issues with my vehicle from the very start. Now they have told me I am lier, although I can prove I am not. Back to the complaints via my underwriters. Ca..." Read more
5 months ago
Mr Richard Thompson
"Made an appointment to pick up the vehicle on arrival it was not ready was dirty inside and out. On the phone it did not describe any scratches. However on the outside there was numerous little scratches. On purchasing the vehicle I was handed over only one key, when I asked staff stated I would have to take this up with customer service. I contacted cust..." Read more
5 months ago
Laura McBride
"DO NOT BOTHER! Halfway through driving home the tyre deflated warning light came on. They'd let me drive off the forecourt with the tyres dangerously under inflated. Not only that, when I took the car to my garage for a once over, it was discovered that two tyres had punctures, one had a dangerous bulge and the other couldn't be removed due to an over tighte..." Read more
5 months ago
Sarah Lindley
"Carsa sold me a plug in petrol hybrid BMW X5 in April - I took it for a test drive on the Tuesday and really liked the car, although the tyre pressure warning had come on during, which I notified them about when I arrived back at the Bradford branch. I asked them about how to charge it given I hadn't previously used a plug-in hybrid before - I was shown two..." Read more
5 months ago
Anonymous
"What a waste of an afternoon. Booked via call centre to test drive a car at 3:30. Drove an hour to the branch. Car was not ready and no one available to see to us for half an hour or so. Finally got seen to and after lots of questions the car was brought round. The car was dirty. Hadn’t been cleaned. Quite a few scratches on it, a couple of rips in rear seat..." Read more
5 months ago
Callum Taylor
"It's genuinely the worst car sales company I've dealt with. I had a test drive booked for a car no more than 20 minutes drive from me. due to work commitments, I'd booked it for the next day. I was never given the option of reserving the car at all during the calls and messages I had. Next thing I have an email saying the car has been reserved by someone mi..." Read more
5 months ago
Amira Bassaly
"I asked today at 12pm to view a car on 10/8. And specifically mentioned that I want to reserve the car because I don’t want to drive one and half hours and found out that the car is sold.. they said that is why we take your details and didn’t ask for any money for reservation. At 16:15 received a message that the car is sold without informing me. When I call..." Read more
5 months ago
Mr Cole
"Travelled 3hrs to dealership, lady on the phone previous to my trip was really helpful and couldn’t fault that. Was advised the dealer knew I was coming and with that a guaranteed speedy process for me. However on arrival the vehicle wasn’t valeted, the salesman wasn’t very helpful at all in terms of helping with paperwork etc. kept disappearing off for 20 m..." Read more
5 months ago
Andrew Thomas
"Put a fully refunderble £99 deposit down on a bmw to reserve it, for the next day when we had agreed the price they changed and bumped up the payments amount so I declined and now they still have my refunderble deposit of £99 that they have been promising every day for 3 weeks now that they are going yo redund me but still nothing.... don't pay the deposit y..." Read more
5 months ago
Hall
"Bought £20000 car from Carsa Durham Carsa say they carry out 204 point check but apparently missed rear light clusters full of water with a hole drilled in them to let water out when boot was open we know Carsa knew about this cause when we went to collect the car three people were looking at the open boot which would have had water leaking out as it had jus..." Read more
5 months ago
Anonymous
"Waited 2 days for anyone to ring me to reserve a car. When they rang there’s fees to move the car from another branch, non-refundable, fees to use external finance. The customer service buying a car is a joke so that’s when they ‘want’ your money which is a huge red flag as to their behaviour after they have it. Honestly avoid them"
5 months ago
Lloyd Rack
"Worst car company, especially the person named Caroline from Southampton who made me drive 200 miles and I found that I had no appointments for the drive test, they did not have any of the cars for which Caroline had made the appointment, and I did not receive any financial offer even though she had assured me that I would receive it. when I asked what happ..." Read more
5 months ago
Leanne
"Disappointed!! Drove 2 hours over to the Shrewsbury branch of Carsa. Firstly though I had telephoned to check if the vehicle had any scratches on it, because the video was not clear. Was reassured there were no scratches or marks. I asked if I drove there and liked it could I drive it away the same day! Again they reassured me I could. The car had lots of sc..." Read more
5 months ago
Richard Gaddas
"Bought a Tesla model 3 yesterday, same day the car developed a fault, guess what, I can't get to speak to anyone regarding this! The car needs to go to Tesla for diagnosis "
5 months ago
Stephen H
"I spent over £20000 on a car from bishop Auckland branch of Carsa reserved car went to pick it up at agreed time the car was in valeting bay with people stood looking at open boot.when they brought it out for us to see the rear lights were steamed up we were told it was because it had been steam cleaned. We purchased the car took it home my son noticed strai..." Read more
5 months ago
Zac Saunders
"If you buy through Carsa make sure you look over their cars thoroughly. Bought a 20k motor from them in the rain 3 weeks ago now. Worse decision I've made. I had mistaken a scratch on the windscreen for a smudge and when questioned Carsa about it a few days after I was basically told I'd done it myself. I can get it done on my insurance for £100 but it's ju..." Read more
5 months ago
Mr Costelow
"I wanted to test drive a car and all they wanted were my full details. In todays age you cannot give all your details to a company you have never dealt with. "
5 months ago
Scott Thomas Smith
"Went to Carsa 3 weeks ago. Bursledon Southampton Hampshire. Mercedes A220d 2021 plate . Nice car however in hindsight. Now change my original assessment of trust pilot Carsa. Very rushed. I now agree with my fiancee who felt shunned by sales advisor. Steve Irving. We were not even given a tour round the car to show ? How functions work? Also valet was a..." Read more
5 months ago
Anonymous
"I asked if I could test drive a car but they were more interested in getting my full details which I wouldn’t give to someone I don’t know. It ended there so I’ll move on to a garage that I can test drive at."
5 months ago
Hall
"Sly company tried to hide defective rear lights by drilling holes to let water out paid over £20.000 for a car now have to spend £1000 replacing lights all I can say is avoid this company sorry forgot to say bishop Auckland branch very sly I now have a mobile shower when I open my boot wish I could upload a video quite funny but embarrassing at the same time..." Read more
5 months ago
C LAM
"Carsa is a cowboy trader Refer to the previous feedback and has spoken to the vauxhall dealer , they said it is none of my fault to make the car like this We have done nothing wrong of putting the wrong oil, the oil flap has indicated using E5 or E10 , the dealer recommended E5 but when I bought the car , Carsa salesman has not mentioned on the paper work o..." Read more
5 months ago
C LAM
"Irresponsible car sales Bought a vauxhall cross land from them 8 weeks ago already has problems I have to pay to go to a vauxhall dealer to do diagnostics test It comes out have the wrong oil In the engine and that’s why the dash board has a engines failure signal The warranty by this garage is 90 days and according to their advertising it’s checked n ser..." Read more
5 months ago
"Never buy from here, brought a car and a years worth of warranty for only the vehicle to brake down within 3 months (turbo) and get told they will not repair the vehicle due to wear and tear not being covered, I then didn’t see my vehicle for over 3 months. I was told as a gesture of good will they would recover my vehicle for free but I ended up spending an..." Read more
5 months ago